Effective Date: April 10, 2023

Planet Networks is committed to protecting your privacy.

This privacy policy (“Privacy Policy”) for Planet Networks, Inc., (“Planet”, “we”, “us” “our”) describes how we collect, use and disclose information about users of the Planet website (https://www.planet.net), or subscribe to, use, and/or access our Internet services or other offered services, tools, features and functionalities (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services. This Privacy Policy applies to you and anyone who uses our Services under your account. You are responsible for making sure all users under your account understand and agree to this Privacy Policy. If we make changes to this Privacy Policy, we will update the effective date, post the updated version on our website and take any other steps necessary to comply with applicable law.   

 Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the use of your information it describes and to the other terms of this Privacy Policy. If you do not agree to this Privacy Policy, please do not access and use the Services.

1. INFORMATION WE COLLECT ABOUT YOU

When you access or use our Services, or otherwise engage with us, we may ask you to provide us with the following information about you: 

Contact information: Name, email address, physical address, billing address (if different from service address), and phone number. We collect this information to create and maintain your account, confirm if Services are available at your location, provide you with our Services, communicate with you about our Services (including to tell you about other Services that may be of interest to you), respond to your queries, offer promotions and administer surveys.

Account information: Username, password, security questions. We collect this information to create, maintain and secure your account. If you choose to register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Credit information: Information related to a credit application for the Services, which may include your Social Security number, driver’s license number or other government-issued identifier. We may collect this information to create and maintain your account and verify your creditworthiness as a customer.

Payment information: Credit/debit card information and billing address. We collect this information to complete transactions and provide you with the Services that you have requested.

Information about your use of the services: Information about your use of the Services, including to route your traffic to and from the Internet, including Internet or online information, such as device information, speed test information, data consumption, page views and website navigation patterns, the number and types of devices connected to our Services, technical information about the devices used to access the Services, including device customization settings and preferences, device identifiers and network addresses of equipment used with your account (IP address, type of device, operating system, URL and web browser), and network traffic data. We collect this information to provide you with Services, monitor and analyze trends in connection with the Services and conduct internal research and development.

Services purchased or considered: Services that you purchase, place in your shopping cart, or otherwise express interest in.

Correspondence: Records of calls or emails with our representatives, and your responses to surveys we may conduct about our Services. We collect this information to communicate with you about our Services.

Some features of the Services may require you to enter certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

We may obtain information about you from other sources:

If you choose to participate in our refer-a-friend program, as well as collecting information about you, we will collect information about your friend (their name and email address) to invite your friend to subscribe to our Services.

Third-party service providers who help us process or supplement the information you have provided (e.g., from our payment processor or consumer credit reporting agencies).

Information from public records, such as tax and property records, interest data and public contact information.

If you rent your residence, we may obtain information from your landlord, including that you are renting your residence, whether we have your landlord’s permission for installing our Services on the premises, and your landlord’s name and address.

Any information we receive from outside sources will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for their policies or practices. See Section 5 below for more information.

In addition, our website, like most websites, uses third-party tools, including cookies, pixels, and other tracking technologies (“Tracking Technologies”), including Google Analytics, to provide and enhance the performance of our Services, facilitate and enhance user experience, monitor and analyze trends, usage, and activities in connection with the Services and conduct internal research and development. See Section 4 below for more information. The information we collect through Tracking Technologies includes:

Details of the devices used to access our website, such as unique device identifier, browser type, device type, and operating system information.

IP address.

Precise location.

Date and time stamps, such as the date and time you first accessed the Services.

Log data.

Other information regarding your interaction with the Services, such as clickstream data, referral activity, which emails you may have opened and ad impressions.

We may associate this information with your account, the number, and type of devices accessing the Services, or email accounts that you use to engage with Planet.

2. HOW WE USE YOUR INFORMATION

The ways in which we may use your Information include the following:

To provide you with the Services and other services you request.

To administer your account.

To communicate with you about your account or transactions with us and send you details or updates about features of the Services or changes to our policies.

To process payments.

To create anonymized and aggregated data sets that may be used for a variety of functions, including research, internal analysis, analytics, and other functions.

To personalize content and experiences.

To detect, investigate and prevent activities that may violate our policies or be illegal.

To optimize or improve the content, products, services, and features of the Services.

To personalize and improve the Services and user experiences, to increase the functionality and user friendliness of the Services, to deliver content or features that match user profiles or interests.

To monitor and analyze the Services usage and trends and otherwise measure the effectiveness of the services.

To send you offers and promotions for our other services, send you surveys to collect feedback about your experience with our Services, or to provide you with news and updates about Planet.

3. HOW WE SHARE INFORMATION ABOUT YOU

We will not sell information that personally identifies you to any third party to market its products or services to you. We will not sell or share any of your personally identifiable web browsing information. ]We may share aggregated or de-identified information about our users without restriction. We may otherwise share information about you with third parties in the following circumstances:

With vendors and service providers, including cloud storage providers, payment processors, installation partners, security vendors, and data analytics vendors.

When you request us to share certain information with third parties, such as through your use of social media widgets.

With our affiliates or otherwise within our corporate group.

To comply with applicable law or any obligations thereunder, including cooperation with law enforcement, judicial orders, and regulatory inquiries.

In connection with an asset sale, merger, bankruptcy, or other business transaction.

To enforce any agreement with you.

To ensure the safety and security of Planet and our users.

With professional advisors, such as auditors, law firms, or accounting firms.

4. COOKIES AND OTHER TRACKING TECHNOLOGIES

Do Not Track Signals

Your browser settings may allow you to transmit a “Do Not Track” signal when you visit various websites. Like many websites, our website is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you can visit http://www.allaboutdnt.com/.

Cookies and Other Tracking Technologies

You may control the way in which your devices permit the use of Tracking Technologies. If you so choose, you may block or delete our cookies from your browser; however, blocking or deleting cookies may cause some of the Services, including any portal features and general functionality, to work incorrectly.

Most browsers accept cookies automatically. However, you may be able to configure your browser settings to use the Services without some cookie functionality. You can delete cookies manually or set your browser to automatically delete cookies on a pre-determined schedule. For example, in the Chrome menu bar, select: More  Settings > Privacy and security > Cookies and other site data > See all cookies and site data, where you can choose to allow or block all or certain cookies, and choose to clear cookies when you quit Chrome. 

5. THIRD-PARTY WEBSITES AND LINKS

We may provide links to third-party websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible the privacy or security of these sites, including the accuracy, completeness, or reliability of their information. Information you provide on public or semi-public venues, including information you share on third-party social media platforms (such as Facebook or Instagram) may also be viewable by other users of the Services and/or users of those third-party online platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators except as disclosed on the Services. We expressly disclaim any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of personal information by third parties. Any information submitted by you directly to these third parties is subject to that third party’s privacy policy.

6. CHILDREN’S PRIVACY

We do not seek or knowingly collect any personal information about children under 13 years of age. If we become aware that we have unknowingly collected information about a child under 13 years of age, we will make commercially reasonable efforts to delete such information from our database.

If you are the parent or guardian of a child under 13 years of age who has provided us with their personal information, you may contact us using the below information to request that it be deleted.

7. DATA SECURITY

Please note that any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. Please be aware that, despite our reasonable efforts, no security measures are perfect or impenetrable, and we cannot guarantee the security of information that you share with us. Any information you transmit to us you do at your own risk.

8. INTERNATIONAL USERS

The Services are designed for users in the United States only and are not intended for users located outside the United States.

9. HOW TO CONTACT US

Should you have any questions about our privacy practices or this Privacy Policy, please email us at admin@planet.net or contact us at 1-862-300-3100.

We may change this Privacy Notice from time to time

You will find the most current version of this Privacy Notice at www.planet.net/privacy. We may make changes to this Privacy Notice at any time. The text of this Privacy Notice was updated on April 10, 2023, to improve the clarity of our description of the circumstances in which we share information with third parties and to comply with applicable law. If we make any changes we believe are material, we will provide you notice at least 30 days in advance.