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Skip to eFax guide

eFax Support

Send, receive, and manage faxes online.

Use Planet eFax from your browser to send documents, review fax history, and manage your account.

Get Started

Sign in, secure your account, and find your fax number.

Everything you need before sending your first fax.

Portal access

Access the eFax portal

Sign in using your authenticated email address. Your password is set up when you first log in.

Open efax.planet.net
Your number

Find your fax number

Once you are logged in, your fax number appears on the right side of the portal.

Look under My Fax Numbers
Account settings

Change your password

Password changes are handled from your account settings after you sign in.

Select your name in the upper-right corner.
Choose Settings from the drop-down menu.
Select Password at the top of the settings screen.
Enter your current password, create the new password, and select Change.

Send a Fax

Send a document in a few simple steps.

Sign in to the eFax portal, choose who should receive the fax, attach your document, and send it.

Start in the portal

When you sign in to efax.planet.net, the portal opens to the Send Fax view.

Enter the destination number

Enter the recipient’s 10-digit fax number in the destination field.

Or choose a saved contact

Use the Contacts button to select a recipient from your contact list.

Add your document

Upload a file from your computer, drag and drop it into the portal, or choose a file from a connected cloud storage account.

Send the fax

Select Send when the destination and document are ready.

Confirmation
Watch for confirmation

A confirmation message appears to let you know the fax is processing.

Open eFax Portal
Planet eFax New Fax
Ready
10-digit fax number Contacts
Drop your file here or select a file from your computer or cloud storage
Destination Ready to enter
Attachment No file selected
Review the destination and attachment before sending. Send