2004 - Archived MOTD

12/30/2004 2:02:07 PM — Tellurian Networks will be closed on Sunday 3/27/2005 for The Easter Holiday. Tech Support will resume on Monday 3/28/2005.

12/26/2004 9:26:09 PM — We will be reloading our core3-nwtnj router at midnight for a router software upgrade. Only Sprint area DSL and Frame Relay T1/T3 customers should be affected. Expected downtime should be less than 5 minutes.

12/24/2004 12:15:00 PM — Tellurian Networks holiday schedule is as follows: Fri Dec 24 - Office closed, technical support 8AM-4PM; Sat Dec 25 - Office and technical support closed; Sun Dec 26 - Technical support 8AM-6PM; Mon Dec 27 - Normal office and technical support hours resume at 8AM. Business customers have 365/24/7 emergency response as always. The staff of Tellurian Networks wishes everyone a safe and happy holiday!

12/22/2004 9:00:00 AM — Attention Former Shore Networks Customers - Please use http://mail.shorenetworks.com/ to access your web mail. We suggest that you bookmark this site or add to your "Favorites" for future reference.

12/13/2004 9:03:24 AM — **Update: The address books have been restored. Orig message: Several users of Tellurian Networks Webmail have reported that their Address Books are missing. We are working on determining the cause and will restore the lost address books.

11/23/2004 1:45:11 PM — Attention CSI customers, we have moved all email accounts onto Tellurian's servers. All @csionline.net email will now be delivered to your new mailbox on Tellurian's servers. If you require any assistance as a result of this change, please contact our support team via telephone using 973-300-9561. Thank you.

11/23/2004 1:29:36 PM — ATTENTION FORMER CSI ONLINE CUSTOMERS: We are currently in the process of migrating all @csionline.net/.com email from the CSI mail server to the Tellurian mail server. While we do not anticipate any problems with this migration, access to @csionline.net/.com email may at times be temporarily unavailable or you may notice that all email has not been migrated over. Please be assured that no email will be lost and it may take several hours to complete this migration process. No changes should be required on your part for this migration, but if you experience problems with your @csionline.net/.com email after this migration has been completed, please do not hesitate to contact technical support at 973-300-9561

11/19/2004 12:58:15 AM — Our vendor encountered some problems during the fiber roll and was unable to complete the maintenance as planned. This extended the maintenance time by another 45 minutes. Everything is normalized now. There was no downtime during this maintenance because of redundant backbone design of our network. We will be rescheduling with our vendor to complete this maintenance in the near future after they have resolved the issues they were experiencing.

11/18/2004 6:30:05 PM — One of our vendors will be performing a fiber roll tonight which affects a DS3 circuit between our Jersey City POP and one of our New York City POPs. This maintenance will begin at approximately 11PM tonight. There should be very little noticeable interruption in service as we have a redundant DS3 to this location routed through another New York City POP of ours. All traffic will automatically be re-routed when this circuit is down for maintenance. We are told by our vendor that the maintenance will last between 15 minutes to a full hour in time. Should there be any problems with or questions about this maintenance, please contact our NOC at 973-940-6100. Thank you.

11/16/2004 4:51:56 AM — Verizon has replaced all internal CO wiring which they believe was the root cause of the frame DS3 problems. Tellurian will be closely monitoring the line to ensure it is truly repaired.

11/15/2004 5:01:22 PM — Verizon apparently did not fix the root of the problem with the DS3 circuit as it is back down once again. More status will be posted as it is obtained. Update - The NJ Frame DS3 is up again.

11/15/2004 8:42:06 AM — Since late Sunday evening, we started experiencing problems again with our frame relay DS3 in Jersey City. This is the same circuit that was problematic last Thursday. Both Tellurian Networks and Verizon had dedicated numerous resources throughout the night to resolve this issue. As of around 8AM, the circuit is back up and running. A Verizon technician finally discovered that all of the spare pre-run coax cables they had been switching our circuit to were testing bad. Upon discovering this, she ran a new temporary patch cable to restore our circuit. Verizon will be replacing the bad coax cable today, testing the new cable and then scheduling a time with us to move the DS3 back over to it. There will be one more very brief interruption late tonight during out maintenance window to do this. We believe this problem is finally resolved and apologize for any inconvenience this may have caused you and your customers.

11/12/2004 12:09:34 AM — Verizon has finally managed to isolate and correct the issue with our frame relay DS3 serving Northern NJ. There was a bad card in the Bergen central office. This card was pulled and replaced with another one which was also apparently bad. Finally, the protect card was swapped in and the circuit is running clean. A replacement protect card will be installed in the very near future. The circuit is running completely clean now and all problems have been cleared. Should you have any questions or issues, please contact our network operation center at 973-940-6100. We sincerely apologize for any inconvenience this may have caused you and thank you for your patience while this was resolved.

11/11/2004 12:27:22 PM — Tellurian's northern NJ Verizon frame relay DS3 circuit is currently down. This affects all frame relay T1 and DS3 customers fed from this POP. Tellurian engineers are staying on top of Verizon to ensure they fix the circuit ASAP.

11/8/2004 9:40:00 AM — A channelized DS3 out of our POP at 32 Old Slip in New York City is currently bouncing. This affects T1 customers served out of this POP riding over this specific DS3. We have a trouble ticket opened with Verizon who is currently investigating. Verizon has repaired this circuit.

11/3/2004 11:43:55 PM — We have completed the upgrade of the backbone circuit into Sprint's network adding capacity for Tellurian Networks DSL services in Sprint territory. There were only two momentary interruptions in connectivity for DSL customers in Sprint territory during the upgrade. Please let us know if you experience any problems as a result of this maintenance. - Tellurian Engineering

11/3/2004 11:28:04 PM — We will be upgrading the bandwidth of the backbone connection between our network and Sprint very shortly. This will increase available trunking capacity for DSL services in Sprint territory back to our network. There will be an interruption of service that will last several minutes while Sprint and Tellurian reconfigure equipment.

10/30/2004 10:18:26 AM — We are happy to welcome former CSI Online customers to the Tellurian family. Until we move CSI email accounts, do not access webmail by using the link above. Instead, use webmail.csionline.net.

10/30/2004 1:21:45 AM — Verizon is currently doing maintenance on one of our frame-relay DS3 circuits. This affects most frame-relay T1 and DS3 customers in northern NJ. The maintenance is preventative to detect and repair a fault that has been occurring with this circuit. If you have backup connectivity, this maintenance will not affect you. The maintenance should be complete within two hours and is taking place during our normal nightly maintenance window.

10/20/2004 5:20:37 AM — Our vendor came this morning to replace all 72 batteries in both UPS units. Maintenance was performed successfully and both UPS units have all new batteries. We have also budgeted and put this event on our calendar to perform preventative maintenance replacement every three years in the future.

10/11/2004 5:48:37 PM — This morning in our Newton, NJ datacenter at approximately 11AM, one of our UPS batteries self destructed. The UPS shut down and the static transfer switch went into bypass mode. Since our power systems are designed with N+1 fault tolerance, this did not affect any Tellurian or customer systems. All systems are still protected by our second UPS. The first UPS battery will be replaced tomorrow morning to bring the unit back online. We have scheduled a complete replacement of all 72 batteries in both UPS units for early next week since they have been in service for a little over two years. We will provide a more precise schedule before the work is performed. There is no operational impact as a result of this incident, but we want to keep customers informed regarding all network and/or datacenter events, maintenance, and upgrades.

9/30/2004 5:34:42 PM — Verizon has rerouted some traffic to fix the congestion issues on the public trunk of their network. This should resolve any problems people were seeing with their circuit latency or packet loss. If you still have any problems, please contact our NOC at 973-940-6100.

9/30/2004 4:01:44 PM — Verizon is currently experiencing a problem with an oversubscribed trunk between two public switches in Northern NJ. As a result, some customers with DSL, ATM or frame service riding over this trunk on Verizon's public network are experiencing packet loss and high latency. We are working with various Verizon departments to get this resolved. Updates will be posted as we receive them.

9/20/2004 2:16:26 AM — Verizon has repaired the DS3 which serves our NJ frame relay customers. The second tech found a bad patch cable cross-connect inside the central office and replaced it. The circuit is no longer showing any errors and is stable and fully operational at this time.

9/19/2004 10:57:44 PM — Verizon has a tech enroute with a replacement MP3 card for the frame relay switch. It should be repaired within a few hours.

9/19/2004 6:42:00 AM — Verizon has dispatched staff to the CO and they are working to restore the T3 to service. This outage affects all Verizon area frame relay customers in NJ. If you have a backup DSL or ISDN line, you will not loose connectivity.

9/19/2004 1:58:08 AM — During the T3 maintenance window this morning, Verizon was asked to test the circuit since replacing the equipment on the Tellurian side of the connection didn't fix the problem. Verizon found a problem and they are working to repair it as quickly as possible. We do not have an ETR at this time.

9/18/2004 7:00:00 PM — Emergency Maintenance will be performed on one of our edge routers in Jersey City NJ at approximately 10:00 pm EST. Service interruption should be minimal and will affect all northern New Jersey Frame Relay customer for approximately 5 to 10 minutes.

9/18/2004 2:28:02 PM — As of 10:25AM this morning, service has been restored by Global NAPs. All numbers terminated by Global NAPs are fully functional again.

9/18/2004 8:30:37 AM — We are currently experiencing an outage with our PRI circuits at Global NAPs. This makes all numbers served by Global NAPs unavailable at this time. We have a ticket opened with them and are working to get service restored. In the meantime, please use our local number lookup to find an alterate number not served by Global NAPs until service is restored. Please be sure to check with your operator to verify the new number is a local call before making any changes to the number you dial. Tellurian Networks will NOT be responsible for any long distance charges. Thank you.

9/17/2004 6:47:44 AM — We are currently experiencing intermittent problems with a frame relay DS3 out of our Jersey City POP. This affects most customers with frame relay T1 and DS3 circuits in the Northern and Central NJ area served by Verizon. We believe the problem is due to bad hardware and we are looking to replace the suspect equipment as soon as possible. More information will be posted here as soon as it becomes available.

7/23/2004 2:20:48 PM — Verizon has resolved the issue with their switch in Freehold. All DSL customers with traffic running through this switch are now back in operation. If anyone affected by this issue has any further problems, please contact our NOC at 973-940-6100. Thank you.

7/22/2004 3:23:23 PM — Verizon is currently experiencing a problem in a public switch in Freehold. There is a problem with the controller card which affects at least 4 OC3's connected to this switch. This affects customers with DSL service in certain exchanges of the 732 area code. Verizon is currently working with their switch vendor to repair the switch. We will post an update as we get more information.

7/20/2004 9:25:00 AM — Some access numbers for Tellurian Networks served by GNAPs are currently not functioning. We have contacted GNAPs and they expect to have this resolved ASAP. Click here to find an alternate access number where the "TelCo" is not listed as GNAPs.

7/11/2004 9:29:36 AM — There was a problem with a number of access lines after we made the software change. The problem has been resolved as of 9:30AM and all customers should be able to get online again now. We apologize for the inconvenience.

7/11/2004 6:48:51 AM — We have changed the version of code running on our dialup equipment in Jersey City. This affects all customers dialing from Sprint territory and all customers dialing any number ending in 1000 or 9835. This was to fix a memory leak and a SNMP counter error. No customers should be affected except for a brief period of busy signals while we upgrade the equipment.

7/2/2004 6:03:34 PM — Tellurian Networks standard technical support will be unavailable on Sunday, July 4th and our business office and support will also be closed Monday, July 5th due to the holiday. Emergency support for business class services are available as always 24/7/365. Our staff wishes everyone a happy and safe Fourth of July weekend!

6/15/2004 9:55:09 AM — There are ongoing problems this morning on Yahoo's, MSN's, and Google's networks. These services have been largely unavailable this morning. These problems are not related to Tellurian Networks service, and we have no ETA on when they will be resolved.

6/15/2004 12:22:54 AM — We will be performing a software upgrade on our ras1-jcnj dialup server at 12:30AM. This should improve connections by fixing and occasional problem with static being heard via the modem DSPs. Total downtime should be less than 10 minutes.UPDATE: The upgrade has been completed. Total downtime was about eight minutes. Thank you.

6/3/2004 2:49:12 AM — All former Cybercomm customer email accounts have all been moved to Tellurian's mail servers. This change should be transparent to most users. If you have any problems with email, please contact support. Thank you.

5/24/2004 5:28:19 PM — We will be upgrading our edge1-jcnj router at 12:30AM on Tuesday morning. This will completely replace the hardware which caused the T1/T3 frame relay and Verizon area DSL outage Friday afternoon. We expect downtime to be less than 30 minutes. We will also be upgrading ns3.tellurian.net at the same time. This upgrade should also take less than 30 minutes.

5/23/2004 5:10:17 PM — A technical note for T1 and DSL customers in northern NJ who have Verizon as your local phone company: Tellurian Networks Verizon area frame relay T1 customers and DSL customers in northern NJ have always been connected to the same router which has redundant power supplies, redundant power inputs, and dual backbone connections. This router setup and POP design have never given us any problems in the past and this design has served us very well for 10 years with multiple generations of routers and our continued growth and scaling of POPs to meet customer connectivity demands. Having a single router enabled a broad variety of customer router equipment to work with minimal customer side router configuration. On Friday, our edge1-jcnj router spontaneously rebooted and would not load the OS after the reboot. Turning the router off and back on did not fix the problem. A technician went to Jersey City immediately with a spare router to replace the defective unit and found that removal of a single port adapter allowed the router to boot. We thought we found the root cause which seemed to be a bad port adapter. After the router was operational again, we didn't want to make any immediate changes or perform any further testing during the day. However, we installed the spare router in the rack with a plan to move all DSL connections to the new router to improve redundancy. Sunday night at 1AM, we moved all northern NJ Verizon territory DSL customers to the new edge2-jcnj router. This change will ensure that any single edge router failure or problem on Tellurian's side will no longer cause a complete loss of connectivity for northern NJ T1 customers with a backup DSL line. We also performed router software updates on all routers and switches in Jersey City to the most recent stable general deployment release. While performing these updates, we tested edge1-jcnj to ensure complete functionality. The no-boot problem resurfaced immediately. We isolated the problem to be a defective mid-plane on the 7206 which halts the boot process until a card is either removed or inserted while the router is powered on. (This router supports online insertion and removal.) Since we know the exact nature of the problem, we now have a temporary work-around should the router reboot for any reason before we replace it tomorrow - this is highly unlikely since other than router software updates, most of our routers have an uptime of many months or years. We will be obtaining a new replacement router on Monday and we preliminarily plan to swap the router on Monday night/Tuesday morning. The new DSL aggregation router edge2-jcnj is in place and will ensure that all customers with backup DSL will experience no interruption of service during this maintenance window. We apologize for any inconvenience this outage caused for our customers. Network reliability and security are Tellurian's top priorities and we will are doing everything possible to ensure that this particular mode of failure cannot reoccur as well as reviewing all current and future edge and core router connectivity system designs to identify and eliminate any single points of failure. All T1 customers with backup DSL are now or will soon be running BGP on their router links to Tellurian - this is significantly more complicated than a floating static route, but it is needed to provide proper routing with two different connected routers on the Tellurian side of the connection. Please let us know if you have any questions or suggestions and we will be happy to help. Thank you.

5/22/2004 10:36:39 PM — We will be moving all northern NJ Verizon area DSL customers to a new router this evening to provide enhanced fault-tolerance for dedicated access customers in northern NJ. Expected downtime is less than 30 minutes. This change will happen at 12:30AM Sunday morning.

5/21/2004 5:16:26 PM — All services on our edge router in Jersey City are now restored. A technician discovered a faulty port adapter. Once this was removed, the router started functioning again. All services served by this port adapter were moved to another interface. We apologize for any inconvenience this has caused. We are also currently evaluating ways to enhance the existing redundancy at this POP.

5/21/2004 3:22:00 PM — We are currently experiencing a problem with our edge router in Jersey City, New Jersey. All T1, DS3 and DSL services out of this location are currently down. We are aware of the issue and are currently working to restore service as quickly as possible.

5/16/2004 9:17:17 AM — There was a problem with tellurian.com email server for approximately 25-35 minutes starting at approximately 9:00AM this morning. Customers with their own domain name are served by different servers and were not affected at all. The problem was quickly resolved and users can now send and receive email normally. We apologize for the inconvenience. Thank you.

5/11/2004 5:45:00 PM — We are aware of various Sprint DSL connection issues mostly affecting customers in the Sussex County, NJ area. We have contacted Sprint and we currently do not have an ETA as to when these problems may be resolved. Additional information will posted as it becomes available.

4/2/2004 4:15:00 PM — ATTENTION FORMER NJI CUSTOMERS - If you have a @nji.com email address you must use pop3.tellurian.com as your incoming mail server name and smtp.tellurian.com as your outgoing mail server name. This is required because Tellurian Networks has migrated all email from the NJI mail system to our mail system. Please note that this change is not required if you have mail.nji.com as your incoming and/or outgoing mail server names as that will work with our mail system. Please contact Tellurian Networks Technical Support at 973-300-9561 if you need assistance on updating the mail server information for your email program.

3/28/2004 3:37:30 AM — We have added hundreds of new access numbers for NJ and PA. The new coverage area includes the NJ shore area (LATA222) just in time for Spring and weekend trips to the shore. All numbers are available to all customers immediately. We will be publishing a new version of the Tellurian Dialer in early April which will include all the new numbers.

3/26/2004 2:31:10 AM — All NJI Email accounts have been moved to Tellurian's mail servers. If you are experiencing any problems logging in to check email, please contact our support team 973-300-9561. All former NJI customers now have all the benefits of Tellurian email including webmail, anti-spam, and anti-virus protection. Anti-spam rules must be turned on via webmail account options. Anti-virus protection is automatic.

3/24/2004 11:24:40 PM — We have updated the software on our northern NJ dialup equipment. This is to improve compatibility with the new modem code loaded two weeks ago. Dialup traffic was interrupted for approximately 10-15 minutes.

3/24/2004 12:16:02 PM — At 11:26AM this morning, our core router in Newton, NJ experienced a reboot due to what appears to be a software bug. We currently have a case open with Cisco on this issue. It is likely that we will be upgrading the IOS version on this and possibly other core routers on our network in a near future maintenance window. More information will be posted if maintenance is planned.

3/24/2004 10:06:14 AM — Some customers in the 609 and 732 area codes may experience problems when attempting to connect. We have contacted the responsible telco and we expect resolution soon.

3/5/2004 10:34:28 AM — HOAX ALERT Some customers are receiving email with an attachment with the subject "E-mail account disabling warning", "E-mail account security warning" or similar stating that the mail server will be down or that you need to follow the steps in an attachment to protect yourself from a virus, etc. This is a hoax and this is a new virus called W32/Bagle or W32/Beagle. Do not open this attachment. Delete the message. We have sent out an email regarding this hoax to provide further details. Please contact Tellurian Networks Support if you would like additional information. Also please see this Symantec Security Response page for additional information.

3/2/2004 4:01:47 PM — Please be aware that effective March 4th, one of our mail servers (smtp-forward.tellurian.net) will no longer allow relay from other computers or servers unless the destination domain is configured on that server to allow it to do so. This change should not affect anyone, but there may be some customers who have unknowingly pointed their mail servers to relay all mail through smtp-forward.tellurian.net for some reason. This server was never intended as an outbound relay server and will be reconfigured on the 4th to reflect this. If you have your own mail server, you shouldn't need to relay mail through anything. Your server should deliver the mail directly. If you must send through another server for some unknown reason, you can use smtp.tellurian.com.

2/25/2004 5:50:18 PM — The busy signal problem from earlier today has been mostly resolved with the exception of a few access numbers in the Rockaway and Morristown NJ areas. If you still experience busy signals or cannot connect, please click here to find an alternate access number. We recommend that you select an access number that ends in 9835 as other access numbers may result in a busy signal.

2/25/2004 2:50:14 PM — Some customers may experience intermittent busy signals or a "all circuits are busy" message for some of our access numbers. We are aware of this problem and we are currently working with the responsible telco. In the meantime and until this is resolved, click here to find an alternate access number. We recommend that you select an access number that ends in 9835 as other access numbers may result in a busy signal.

2/19/2004 11:30:00 PM — If you use Eudora 5.1 or greater, please click here for steps you'll need to take to avoid interruption in email service when we enable SSL on our mail server Friday, February 20, 2004. UPDATE: Our mail server has been updated as of 12:00AM 2/20/04 to support STARTTLS SSL negotiation on the standard SMTP, POP and IMAP ports.

2/3/2004 6:37:18 PM — Our vmail server failed again this evening. Upon further investigation this time, we found that the CPU fan was failing on one of the processors in the system causing one processor to overheat and crash the system. As a temporary measure we have disabled that CPU to prevent overheating and brought the system back online. We will permanently correct the problem during regular maintenance hours.

2/3/2004 4:56:49 PM — At around 4:28PM this afternoon we experienced a brief outage with our vmail server. This affects all customers with email at their own domain name. A reboot of the server has corrected the problem. We suspect the issue may be hardware related although we see no immediate signs of hardware failure other than this event. We plan on replacing this server in the near future to avoid possible future downtime. We apologize for any inconvenience this may have caused.

1/30/2004 12:42:59 PM — The problem with our New Jersey access numbers has been resolved. If you continue to have any problems with any of our access numbers, please contact Technical Support 973-300-9561.

1/30/2004 11:50:00 AM — Calls to some of our New Jersey access numbers are resulting in busy signals or "not in service" messages. We have our telephone company looking into this and we do not have an ETA as to when this will be resolved. We will post additional updates as we receive them.

1/30/2004 10:54:40 AM — Early this morning, one of our Portmasters experienced a hardware failure, causing some of our New Jersey access numbers to not answer calls. These numbers have since been rerouted to other equipment and are working normally.

1/28/2004 2:10:32 PM — Tellurian Networks now has a presence on the NYIIX public peering exchange in New York City. We are currently peering directly with about 20 other networks and are continuing to expand our peering relationships with other networks and ISPs. Overall this will lower latency, reduce the number of hops to reach destinations and boost throughput to certain networks. More information about this peering exchange can be found at http://www.nyiix.net. A list of many of the networks we are currently peering with and plan to establish peering relationships with can be found on this site. An online list of who we peer with will be available in the near future.

1/24/2004 1:28:41 AM — We have made changes to the way all former lsa.net, planet.net, and rtonline.net customers email addresses are handled. They were formerly sent to our corporate vmail server then forwarded to mail.tellurian.net. Now they are routed to mail.tellurian.net directly. This should help to make Tellurian's world class anti-spam and anti-virus filtering far more effective for customers with old email addresses at those domains since all rules will be applied immediately.

1/22/2004 3:06:44 AM — The Tellurian support team has received reports of a new virus/worm which sends a message saying it is from the ISP's accounting department and prompts the user to open an attachment. Tellurian will NEVER send an unsolicited attachment to ANY customer for ANY reason. Never open any unexpected attachments received via email even if they look like they are from someone you may know. The messages we have seen so far are sent to user@garden.net and supposedly from garden.net's accounting dpt. We haven't seen any of these sent to @tellurian.com/net accounts yet, but it is just a matter of time.

1/16/2004 8:00:02 PM — One of our vendors is currently having network issues that was affecting a specific link between two of our routers. This was causing high latency and some packet loss mostly for customers with DSL in Sprint territory, Tellurian iTellus DSL, and Sprint frame relay T1 circuits. We've shut down this circuit and are using alternate paths on our network now to route traffic. Normal network performance has been restored as a result. We will wait for our vendor to repair their problem before using this link again.

1/16/2004 2:18:17 PM — The Sprint issue affecting some of our customers in the Sussex area has been resolved. Customers may need to reboot their DSL routers to bring their connections back up. Please contact technical support at 973-300-9561 if you have any ongoing problems.

1/16/2004 9:05:04 AM — The Sprint problem affecting some of our DSL customers in the Sussex area continues. At the moment, a Sprint technician is on site working on the malfunctioning equipment. We still have no ETA on a repair.

1/15/2004 9:43:56 AM — Tellurian Networks is aware that DSL customers served by the Sprint Sussex, NJ Central Office (CO) have been without DSL service since yesterday. Once again this is a Sprint equipment failure and Sprint has been unable to give us an ETA as to when this problem will be resolved. We will continue to update our MOTD as we receive additional information. In the interim, DSL customers can connect via modem dial-up service, please contact Technical Support at 973-300-9561 for assistance.

1/11/2004 9:36:28 PM — There is currently a problem with spam filtering. Some spam messages are being passed through even though they should be blocked. We are going to revert back to the previous version of the spam filtering engine.

1/11/2004 10:09:55 AM — Many NJ DSL customers in Verizon territory are down now as a result of a down OC3 serving many central offices. This Verizon outage is affecting customers of all ISPs in NJ. Verizon is working on the problem and anticipates resolution within a few hours. Any customer who needs immediate Internet access should contact support at 973-300-9561 for a temporary dialup account.

1/10/2004 10:29:55 AM — Sprint DSL in the Sparta area will be affected by an outage today. Customers will have DSL sync, but will not be able to browse. Sprint techs are currently working on replacing the faulty hardware, and are expected to have service restored by later this afternoon.

1/7/2004 8:43:40 PM — Tonight at approximately 10:00PM, we will be rebooting our NJ RAS equipment. This will cause a temporary interruption for dialup customers in NJ calling from all Sprint areas and Verizon areas when dialing a number ending in 9835. This is for an upgrade to allow us to re-enable compression for better dialup performance in the near future.

1/7/2004 3:34:45 AM — At 1:45AM, our IP transit DS3 to XO went down due to XO`s GSR router failure which serves all circuits in the NY area. This outage notification is just for those customers who are interested in knowing such things. We have a highly redundant and fault tolerant network and this single DS3 failure doesn't affect service to any of our customers. We have plenty of additional transit capacity through multiple other links and no performance difference will be seen by any of our customers.

1/2/2004 8:00:00 AM — Tellurian Networks New Year's schedule is as follows: 
Wednesday Dec 31, 2003: Office and Support 8AM-6PM
Thursday Jan 1, 2004: Office and Support Closed
Friday Jan 2, 2004: Office Closed, Support open 8AM-8PM
Saturday and Sunday, Jan 3-4, 2004: Support available on a callback basis 8AM-8PM