12/26/2003 9:00:00 AM — Tellurian Networks wishes our customers and their families very happy Holidays! Our Holiday schedule is as follows:
Wednesday, Dec 24th: Technical Support closes at 5PM
Thursday, Dec 25: Office and Technical Support are Closed
Friday, Dec 26th: Office is closed, Technical Support is available 8AM-4PM on a callback basis.
Saturday, Dec 27th: Technical Support is available 8AM-4PM on a callback basis.
Sunday, Dec 28th: Technical Support is available 8AM-8PM on a callback basis.
12/21/2003 12:47:19 PM — Update on Sprint Sussex CO DSL Outage- As per Sprint DSL Support, affected equipment was replaced last night at Sprint Sussex CO and all DSL connectivity has been restored.
12/19/2003 1:05:47 PM — Update on Sprint Sussex CO DSL Outage - As per Sprint Advanced Technical Support, replacement equipment is currently in transit to the Sprint Sussex CO, but there is still no ETA as to when the actual repair will occur. We will continue to update as we get additional information.
12/19/2003 12:03:30 PM — Tellurian Networks is aware that DSL customers served by the Sprint Sussex, NJ Central Office (CO) have been without DSL service since yesterday. This is as ongoing Sprint equipment problem and Sprint has given us no ETA as to when this problem will be resolved. We are unfortunately at the mercy of Sprint to repair their DSL equipment in the Sussex CO in order for DSL service to be available again.
12/11/2003 9:30:44 AM — There have been scattered reports of customers in the Sussex/Wantage area getting an "all circuits are busy" recording when calling Tellurian Networks and also when placing voice calls. This is related to a switching issue that Sprint is working to repair. If you experience this problem, dial 611 to contact Sprint repair and report it.
12/2/2003 9:53:32 PM — We have isolated and corrected the problem causing issues with Windows 95 users. The issue was being caused by a mismatch in compression types negotiated with our RAS equipment which could have been corrected by updating to DUN 1.3 or higher on Windows 95. We were also experiencing stability issues with the new RAS equipment today which was observed as busy signals and dropped calls. This was caused by a combination of factors, one of which was also MPPC compression consuming too much of the main CPU of the RAS. We have disabled MPPC compression globally because of both of these problems at this time. We hope to be able to re-enable it in the future as if possible by updating our hardware to properly support the call volume coupled with compression on all calls. This would be done by offloading compression to a dedicated compression co-processor. For the time being, all users with v.92 modems which support v.44 compression should still get a great performance increase. We thank everyone for their patience as we resolved these issues today. These problems unfortunately weren't discovered in our testing because we didn't have equivalent call volume similar to our typical call load.
12/2/2003 2:59:54 PM — We are working on correcting a glitch with our new RAS equipment that is preventing some Windows 95 users from being able to view websites or use email while connected. Thank you for your patience as we isolate and correct this problem.
12/1/2003 11:30:59 PM — The new RAS equipment was installed at 10:10PM and all dialup services were restored by 11:15PM on the new equipment. Customers should experience better connections and faster throughput especially with Windows 2000 and Windows XP and/or with v.92 modems. All access number pages have been updated to reflect the NJ and NY access numbers which are now v.92 enabled. The new RAS gear suports the following v.92 features: fast connect, modem-on-hold, and v.44. We do not support v.PCM upload speeds at this time since Cisco has not yet released code to enable this feature for MICA modems.
12/1/2003 9:00:00 AM — This evening at 10:00PM, we will begin the installation of our new RAS equipment which we have been testing for the past few weeks. This will enable v.92 and v.44 as well as greatly enhanced connect speeds and modem stability and compatibility. During this upgrade, customers will experience busy signals as the old equipment is removed from the rack and the new equipment is permanently installed. We expect the upgrade to be completed within a few hours. We need to perform this maintenance earlier than we would like because we need access to the DC fuses from the Telco to safely move the equipment.
11/26/2003 10:42:16 AM — Tellurian Networks will be closed on Thu Nov 27 for Thanksgiving. Technical support will resume as usual on Fri Nov 28 and over the coming weekend. The office and all departments will resume normal hours on Mon Dec 1 at 8:00 AM. The staff of Tellurian Networks wishes everyone a safe and happy holiday!
11/25/2003 9:00:00 AM — v.92 Upgrade coming soon! We have setup a test of our new remote access server for northern NJ. This will enable v.92 modem support including fast connect, v.44 and MPPC compression, modem on hold, and greatly improved connections for most customers. Please try the test number today 973-940-6911 and send us feedback to firstname.lastname@example.org. This is a Newton, NJ number and is only local for customers who currently call 973-300-4966! All other customers WILL incur toll charges. Tellurian will NOT be responsible for any toll charges. Please try this test number at and give us feedback. Based on your feedback and connect stats, we plan to put this equipment online on December 1st.
11/2/2003 4:18:59 PM — Sprint has fixed the problem with Redback and all Sprint DSL connectivity has been restored.
11/2/2003 3:16:23 PM — The Sprint CO tech arrived at the office and he is working with Redback to troubleshoot and fix the problem which is affecting all Sprint area DSL customers with all ISPs.
11/2/2003 1:15:14 PM — Sprint has isolated their DSL problem to a bad controller card in their Redback. They have dispatched a CO tech who is expected to arrive at 2:15PM to replace the controller card.
11/2/2003 12:05:47 PM — Sprint area DSL problem update - This appears to be a global Sprint problem which is affecting all DSL customers in Sprint's service area in NJ with all ISPs. Sprint is currently on a conference call with Redback and their engineering support team and they are working to isolate and correct the problem.
11/2/2003 11:00:09 AM — As of 10:55AM Sunday morning, all Tellurian DSL customers in Sprint's service area are down. It appears there is a problem with their Redback termination device in Clinton, NJ. We are on with Sprint now and we are hoping for a speedy resolution. We will post more information here as it becomes available.
10/30/2003 1:01:36 PM — Tellurian Webmail is back online. We are aware that some additional bugs may still exist in this new version of Webmail and it is best to report these bugs via email to email@example.com so that we can keep track of and resolve these bugs as soon as possible. We thank you for your patience as we continue to upgrade our email system.
10/29/2003 11:52:18 AM — Tellurian Webmail is temporarily offline while engineers work to resolve some outstanding issues from the mail server upgrade yesterday. However, spam filtering is available via the Webmail main page. We apologize for any inconvenience and we hope to have Webmail back online soon.
10/28/2003 10:15:35 AM — Tuesday 10/28/03 10:16am Users with Outlook Express and Outlook may have trouble downloading email since the mail server upgrade took place yesterday evening into this morning. This is due to extra characters added to the end of messages that were copied from our old mail server to our new one. We are working on this problem and hope to have it solved today. In the meantime, you can check your email using http://webmail.tellurian.com
10/27/2003 4:12:42 AM — We are performing maintenance on our anti-spam server in preparation for our mail server upgrade tonight. Old held spam messages will not be visible until sometime mid-morning on Monday. All new mail will continue to flow normally.
10/18/2003 12:39:24 PM — Customers sending email to aol.com addresses may receive an error message. This is due to our mail server being blocked by AOL because of AOL subscriber complaints. AOL could not give us any more specific information, but we asked them to remove the block immediately. They have done so, but they say it make take up to 24 hours to take effect. We also asked them to investigate how this happened since we have a very strict no-spam policy which is vigoriously enforced.
10/7/2003 5:58:32 PM — UPDATE: 11:22AM 10/8/2003 Our DS3 circuit is back up and in service. There was a physical cabling problem on the one side of the circuit. All latency and throughput problems should now be solved. --- We are currently experiencing a problem with a DS3 between our Jersey City and New York facilities. Traffic is riding on backup connectivity at this time and general throughput and latency is degraded as a result. We are working with our vendor to restore this circuit as quickly as possible.
10/7/2003 7:38:19 AM — Dialup access for Sussex County NJ was out of service from 5:50AM until 7:30AM today due to a phone company power problem in Jersey City. No other services were affected by this phone company problem. They have resolved their problem and all systems are operating normally at this time.
10/4/2003 7:43:03 PM — On Sunday morning, October 5th from 1:00AM until 4:00AM, T1 & T3 Frame Relay customers in NJ with Verizon phone service will experience an outage. This is due to scheduled proactive testing this circuit. Dialup, DSL, colocation, point to point T1/T3, and ATM customers will not be affected at all.
9/30/2003 8:56:33 PM — UPDATE The problem with our Princeton POP has now been resolved. Everything should be working as usual.
We are currently experiencing an outage at our Princeton, NJ POP. It appears there is a problem with the core router. We have technicians actively working to restore service as soon as possible. More updates will follow as we isolate and correct the problem.
9/29/2003 9:24:14 AM — **UPDATE** The problem with our access numbers ending in 8355 and 2121 has been resolved. Please contact us if you have any remaining problems.
We are aware of and currently working to resolve a problem with all access numbers ending with 8355 and 2121. Please click here to find an alternate access number as we work with the responsible telco to resolve this issue.
9/16/2003 11:14:41 AM — One of our vendors is currently experiencing a problem which affects some of our connectivity between Newton and Jersey City. Because of this, there may be excessive latency for some customers connected to our network in Newton. We have additional backbone capacity on order which should be operational some time this week which will prevent problems like this if a particular vendor experiences problems. We will post an update when this is resolved. UPDATE: Our network connectivity was fully restored around 12PM. All latency issues should be resolved. Please contact us if you have any questions or problems.
9/14/2003 3:00:58 AM — We will be moving several Tellurian servers in our datacenter this morning. A brief interruption of certain services may be noticed from 3:00AM until 4:00AM.
9/8/2003 3:00:00 PM — Tellurian Networks Webmail will be unavailable for approximately 5-10 minutes this evening for scheduled maintenance. UPDATE: Our Webmail server has been updated to newer code. Please let us know if you experience any problems.
8/29/2003 3:17:14 PM — The dial-up authentication problem affects some customers calling Princeton 609-452-6465. We have contacted the responsible telco for a localized trunking issue, this is still no ETA for repair. Please click here to check for another local access number as we work to resolve this issue.
8/21/2003 10:43:53 PM — We currently have one of our commercial web site servers offline for some unexpected maintenance. Some customer sites may temporarily be unavailable. We expect this maintenance to be completed a little after 11PM tonight at the latest. UPDATE: Maintenance has been completed. All sites are running normally once again.
8/17/2003 6:53:40 PM — We will be performing a network-wide IOS upgrade this evening. The upgrade downtime should be minimal. We will reboot our routers at midnight. ***UPDATE*** 2:00AM Our Jersey City router did not behave as expected after the upgrade. A technician was dispatched and reloaded the IOS image. There is a Cisco bug which caused the problem. We have opened a case with Cisco and will post an update here before attempting the upgrade again.
8/16/2003 1:35:16 AM — We will be performing an upgrade to our core1-jcnj router this morning. Total downtime should be less than an hour. *** UPDATE *** The upgrade was completed in less than 10 minutes. All systems are now 100% operational.
8/15/2003 7:31:56 AM — **UPDATE**As of 8:30am, all power to 32 Old Slip has been restored.
We have lost power in New York City at our 32 Old Slip location. We are unable to contact anyone at the location to find a reason for the outage. It is possible there has been a generator failure of some kind. The generator was still operating as of 4:30AM. We are currently escalating within our vendor GlobalNAPs to find out what is going on. We will post more information as it is available.
8/14/2003 11:58:33 PM — It appears that one of the UPS units in our Jersey City failed when power was restored. This seems to have caused a failure in the equipment used for dialup customers in Sprint areas in New Jersey. A technician has been dispatched and we will post more information as we find out more. UPDATE: The card has been replaced and we added an additional UPS which now feeds half of the power supplies in our rack. The generator came on without a problem and powered everything for about 8 hours. Eventually, the power was restored, but only 420V was delivered instead of 480V. Then the automatic transfer switch thought that 420V was good enough and switched back to utility power and shut down the generator. The UPS units weren't happy with 420V so they used battery power to make up the difference to boost the voltage to 480V. After about an hour of boosting the voltage, the batteries were completely drained and the UPS went into an alarm state and dropped the load. We have asked our landlord in Jersey City to adjust the voltage thresholds to prevent any reoccurance of this problem. All Tellurian backbone equipment is operating as it should at this time. 2:01AM 8/15/03
8/14/2003 4:30:39 PM — Power outages reported in Northeast, including New York City, and other cities including Cleveland, Ohio, and Detroit, Michigan. Details soon.
8/13/2003 9:14:00 AM — Currently the W32.Blaster.Worm is spreading throughout the internet. We have blocked the ports this virus uses in an attempt to minimize the impact on our customers. Please see this link to determine if your PC is vulnerable and to get instructions on patching your machine. Symantec's website is also offering a free tool to clean Blaster infections. For those with Windows XP, you should also have this security patch installed if you have not done so already.
8/13/2003 5:57:34 AM — We have upgraded our primary corporate client web server. Customers may experience FTP access issues until we finish several database updates. We plan to have FTP access re-enabled later today. Corporate hosting clients should see a huge performance increase.
7/30/2003 12:29:03 PM — One of our commercial web servers (web1) is currently having problems again. Engineers are working to restore service. UPDATE: The problem has been resolved.
7/29/2003 1:41:14 AM — We performed an unscheduled emergency upgrade of web1 (one of our commercial web servers) this morning. It was rebooted for a security update and it didn't come back up. Further investigation revealed the system was completely dead due to some type of hardware failure which didn't show up until a reboot. A spare system was pulled off the shelf and connected to the RAID array. The server is back online and 100% operational now. Total downtime was less than 50 minutes.
7/28/2003 11:23:52 PM — We are in the process of verifying and updating all Tellurian servers on our network tonight. You may experience brief periods of service unavailability as some systems may need to be rebooted or their services stopped to complete any required updates.
7/27/2003 2:06:46 PM — Tellurian Networks is pleased to announce the public beta of our new anti-spam filter. Please view the anti-spam setup instructions to find out how to enable anti-spam filtering on your account today. This is only available for @tellurian.com/tellurian.net/garden.net accounts at this time. (Corporate accounts will have an anti-spam option after beta testing is completed.)
7/25/2003 2:54:10 PM — We will be migrating our Verizon NY ATM connection to a new DS3 tonight 7/25/03 starting at 11:00PM. All Verizon area NY DSL customers will experience a brief interruption of service. This is a rolling upgrade which will be done one PVC at a time. The total upgrade duration may exceed two hours, but each customer will only be affected for 5-10 minutes. UPDATE: Migration was completed successfully at 1:47AM.
7/25/2003 4:29:09 AM — We have upgraded several of our core and edge routers to support 31 bit netmasks for point-to-point links.
7/22/2003 11:12:03 PM — We are performing some minor maintenance on our primary mail server. It will be unavailble briefly for the next few minutes. UPDATE - 11:26:00PM The maintenance has been completed. All mail services are online. Please let us know if you experience any problems as a result of this maintenance.
7/22/2003 3:35:46 PM — We are working on a new anti-spam system which will be far more effective than anything we have used in the past. This solution will allow each user to configure their own individual anti-spam settings. We will have this in beta for all customers later this week.
7/18/2003 6:21:55 AM — The first stage of Tellurian's Cisco router upgrades has been completed. A few more routers remain and they will be upgraded on Friday night and Saturday morning. We will also upgrade customer routers starting Friday night and continuing throughout the weekend. In the meantime, we are filtering for the exploit traffic at all Internet ingress points. If you have any questions, please send email to: firstname.lastname@example.org
7/18/2003 1:41:30 AM — Due to a problem while upgrading our Jersey City core router, we are currently experiencing a temporary partial network outage. Technicians have been dispatched to our Jersey City facility and they will fix the problem. UPDATE: The problem has been resolved.
7/17/2003 8:53:29 PM — We will be upgrading many of our routers and customer Cisco routers tonight as an emergency upgrade due to a newly announced vulnerability in Cisco IOS: http://www.cisco.com/warp/public/707/cisco-sa-20030717-blocked.shtml Total downtime will vary based on location and total upgrade time.
7/15/2003 8:31:26 PM — Due to performance problems which resulted in delayed messages, we have switched back to the previous anti-spam mail server software. All held messages should be delivered over the next few hours. We are reviewing our options for effectively tagging spam messages moving forward.
7/14/2003 3:26:06 AM — We have changed the software running on vegan.tellurian.net which is our anti-spam and anti-virus bastion host. It is now running MDaemon with an accelerated version of SpamAssassin which can keep up with our mail volume. All suspected spam messages now have a subject which looks like this: [***SPAM*** Score/Req: 12.20/05.00] We will be adding a button on webmail sometime later this week which will automatically move these messages to each users SPAM folder based on a customizable score threshold. We will automatically delete old spam messages after 7 days. As of 3:20AM, we are no longer performing ANY filtering based on content or blacklists, but we are tagging messages based on their SA score. Please send any feedback regarding the new ant-spam system to email@example.com
7/3/2003 5:36:34 PM — Tellurian Networks will be closed on Friday July 4 for Independence Day. Technical support will be available as usual both Saturday July 5 and Sunday July 6. The office and all departments will resume normal hours on Monday July 7 at 8:00 AM. The staff of Tellurian Networks wishes everyone a safe and happy holiday!
7/1/2003 6:49:24 PM — Sprint has resolved the issue with their Redback router. All DSL sessions should be working properly now. If you continue to have any problems, please contact our technical support team.
7/1/2003 11:54:18 AM — Sprint is currently experiencing problems with their Redback router in Clinton. This device is used to authenticate and route all Tellurian DSL customers' traffic in Sprint territory to our network. They are currently working on the problem. It doesn't appear to be affecting all customers but it affects all ISPs who provide DSL in Sprint territory to some extent.
6/29/2003 8:59:10 AM — Due to a software bug in the SMTP engine of our mail server, smtp.tellurian.com was unavailable for a long period during the night. A restart of the service corrected the issue and mail is flowing once again. All mail being delivered to our mail server was being held on a secondary server automatically and is now in the process of being delivered. We apologize for any inconvenience this may have caused.
6/28/2003 9:53:41 PM — We have made some optimizations in the announcement of our address space to all of our transit providers and private peers. Please let us know if you notice any problems as a result.
6/21/2003 12:07:22 AM — We will be conducting maintenance on our mail server beginning at 1AM this morning, Saturday June 21st. We expect the maintenance to last a few hours. All mail being delivered to our mail server will be queued by a secondary server until our primary server's maintenance is complete. We will post an update when the maintenance has finished. UPDATE: 3:22AM The maintenance has been completed and our mail server is back online. As always, we thank our customers for their understanding in matters that help us to provide better service.
6/20/2003 11:09:00 AM — Please beware of a scam being sent via email that appears to be from Best Buy. You can read more about this scam here from News.com: E-mail scam makes Best Buy scramble. We have enabled a filter to help block delivery of this scam email, but if you still receive this scam, we recommend that you delete these messages immediately.
6/18/2003 2:02:17 PM — We have made some routing policy modifications to our network today to take advantage of the additional backbone capacity added yesterday. We may be making some minor modifications during the rest of the week but the majority of the changes are done. Please let us know if you experience any problems as a result of these changes. Customers should notice an overall network performance increase to and from the Internet.
6/17/2003 2:14:26 PM — We have upgraded our backbone link between the Newton and Jersey City locations of our network. Users should notice an immediate increase in performance and lower latency. This upgrade was dynamic and non-intrusive in nature. There was no downtime as a result. Please contact us if you have any questions or issues as a result of this upgrade.
6/16/2003 1:28:58 AM — We have released a BETA of our dialer with the latest updated numbers for Windows 95/98/ME/NT/2000/XP/2003. Download it here This is a BETA so unless you know what you are doing and you are comfortable uninstalling the dialer and reconfiguring dialup networking manually should you experience a problem, DO NOT download and install this file. Experienced users can send email to firstname.lastname@example.org with any feedback, bugs, or questions.
6/15/2003 7:25:04 PM — We will be upgrading core2-nwtnj this evening at 8:00PM. Only Newton area DSL customers will be affected. Total downtime should be less than 10 minutes. UPDATE: The upgrade took 5 minutes. This will enable significantly improved routing over the next few days.
6/15/2003 4:20:25 AM — The upgrade of our core1-jcnj router is complete. The upgrade took significantly longer than anticipated due to a defective input/output controller board in the new Cisco router. Once this board was isolated and replaced, the upgrade was successfully completed in 20 minutes. We will be making changes to our internal and external routing over the next few days to take advantage of the new backbone connectivity and faster router capabilities.
6/15/2003 12:31:46 AM — We have changed the time for the router maintenance. It will occur at 1:45AM instead of 1:00AM. Total downtime should be less than 30 minutes.
6/14/2003 10:14:55 AM — We will be upgrading our core1-jcnj router at 1:00AM on Sunday morning. This will result in an interruption in service for approximately 20-40 minutes for all NJ Verizon territory frame relay and DSL customers as well as all NJ dialup customers. Internet connectivity will also be affected to some extent for all customers. This upgrade will enable a new DS3 link from Newton to Jersey City and it will enable us to significantly increase the router processor speed immediately as well as allowing for further upgrades in the future.
6/12/2003 8:21:09 AM — We are currently experiencing trouble with Webmail, which is causing customers to get the error "error '80070070' ?, line 0" when they log in. Engineers are working on this now, and should have it resolved shortly. **UPDATE**: Webmail has been fixed and is now working normally.
5/29/2003 11:42:35 PM — Customers connected to our DSLAM in Lake Mohawk experienced an outage of 20 minutes at approximately 11:20PM. It appears that there was a power problem in the Lake Mohawk CO which has been resolved at this time.
5/29/2003 10:03:26 AM — Update: Verizon has located and repaired a faulty cable which was causing issues with our 3 circuits. Everything is now testing clean. We have turned up the circuits again and all network connectivity is restored and fully functional. We apologize for any problems this issue was causing.
5/28/2003 2:59:05 PM — We are currently experiencing an issue with 3 of 6 circuits that connect our Jersey City and Newton locations. The issue appears to related to Verizon as the 3 remaining working circuits are with a different carrier. We have trouble tickets opened with Verizon for these faulty circuits and they are actively working to repair them. The 3 Verizon circuits are steadily showing a large amount of errors which is causing sporadic high latency and packet loss. We will post more information as it develops. UPDATE: We have administratively turned down the problematic circuits. This should help improve general connectivity. High latency is still expected to be an issue until Verizon repairs the circuits. They are currently dispatching as they are having trouble with their remote testing equipment.
5/20/2003 1:39:16 AM — In order to troubleshoot the periodic mail delivery problems to AOL, we are upgrading our mail server tonight. Downtime for mail should be less than 20 minutes. Webmail may be down for an additional 20-30 minutes.
5/16/2003 10:25:33 AM — **UPDATE**: Emergency maintenance on the mail server is complete. Mail delivery may be slightly delayed as the queued messages are handled, but customers can again send and receive.
5/16/2003 9:08:12 AM — There is an emergency disk maintenance being performed on our mail server. It should be completed by 11AM. Thank you for your patience. During this maintenance, customers will not be able to send or receive mail using mail.tellurian.net. However, mail sent to our customers will be queued on a backup server, so no incoming mail will be lost. If you need to send email in a pinch, you can use smtp-forward.tellurian.net as your outgoing mail server to send mail from anywhere on Tellurian's network.
5/16/2003 1:45:03 AM — We have added two new Connecticut numbers: New Haven 203-902-2121 and Hartford 860-929-2121. We plan to add an additional 12 numbers in CT sometime in the near future.
5/16/2003 1:07:55 AM — The router upgrade was completed successfully.
5/15/2003 8:53:04 PM — We will be upgrading our core datacenter router tonight with a new IOS software build in an attempt to fix the periodic reboots we have experienced in the past. We will perform the reload at 1:00AM and downtime should be about 5 minutes. If we need to reverse the upgrade, the downtime will be extended to 10 minutes.
5/9/2003 10:09:10 AM — There was a partial outage this morning at approximately 9:30AM. The cause was an as yet unknown Cisco bug and/or exploit which caused multiple router reboots. We are now investigating to determine the root cause.
5/7/2003 9:40:00 AM — Tellurian is happy to welcome NERC Online customers! Due to an expected heavier than usual call volume for the next few days, hold times for technical support and other departments may be longer than usual. Thank you in advance for your patience.
5/6/2003 1:19:22 PM — One of our transit providers (Focal Communications) is currently experiencing high latency problems on their network. To circumvent this issue they are having, we have shut down all connectivity we have with them. Any latency issues people were noticing earlier today should now be resolved. Please contact us if you are still experiencing any issues. UPDATE: Focal has resolved the latency issue with AT&T they were expeiencing. We have turned our connectivity with them back up and all appears to be normal. Please contact us should you have any further issues.
5/2/2003 7:45:49 PM — In order to assist in the transition of all NERC Online customers, Tellurian Networks will have live technical support on Saturday May 3 from 8AM to 8PM and Sunday May 4 from 9AM to 2PM.
5/2/2003 2:47:52 PM — Sprint will be issuing credits to all DSL customers that had the incorrect Earthlink charge on their phone bill.
5/2/2003 1:31:05 PM — AOL has recently been having some difficulties with their mail servers. This appears in part to be due to their new anti-spam policies. Speaking with some of their mail admins they admit that many of their mail servers have also been having various problems refusing and dropping connections from mail servers attempting to deliver mail to AOL customers. To complicate this, AOL's servers additionally limit the amount of mail that can be received in one SMTP session. Our mail servers have a high volume of traffic being sent to AOL because of a combination of factors, including but not limited to our large userbase and high volume mailing lists with a lot of AOL subscribers hosted on our mail server. AOL's servers won't accept all of the legitimate mail at the pace our mail server can send it to them. We have been working with AOL for the past couple of days to try and get us exempt from this limitation because of the volume of legitimate mail we create for their users. Ultimately this is an AOL issue and is happening to many users and ISP's across the Internet because of their mail policies changing. We hope to have AOL resolve this issue for mail being sent from our mail server shortly. You may receive a message from email@example.com stating your email has been delayed to an aol.com email address. This means our server is continuing to try and deliver the message but has not yet been successful. Unless you receive a delivery failure message, your message should eventually go through to the aol.com recipient.
4/29/2003 2:47:52 PM — ***Attention all Tellurian Networks DSL Customers in Sprint Territory*** - Sprint may have charged you for services you do not have with them. The charge would appear on your phone bill as an Earthlink Internet charge of $11to $13. If such a charge appears on your phone bill, it is invalid and you should call Sprint immediately to dispute it. Our customers do not and have never used Earthlink's services in anyway. You are a Tellurian Networks DSL customer and you have always utilized Tellurian's IP Network, not Earthlink's. We are working with Sprint to determine why this happened and to prevent it from reoccurring in the future.
4/22/2003 2:47:52 PM — UPDATE - Sprint has replaced the faulty card and all Sprint ADSL customers should be connected now.
4/22/2003 12:52:24 PM — Some of our Sprint ADSL customers are currently down due to an equipment failure in one of Sprint's central offices. Sprint technicians are working to replace the malfunctioning card. Customers affected by this outage may experience a couple of hours downtime as it is resolved.
4/18/2003 9:26:05 AM — ATTENTION RTOnline customers: All email accounts have been moved to Tellurian's email server. 99.5% of you will see no difference other than a reduction in spam and a different webmail interface. If you had to change your dialup username, you will need to change your POP3 login name to the new username you picked. Please call support at 973-300-9561 and we'll help you. Your old email address will still work. This ONLY applies if we contacted you and asked you to change your dialup login username. If we didn't ask you to change any settings, everything will continue to work as it always has.
4/16/2003 8:02:15 PM — The problem with garden.net email messages has been resolved. Our vendor (NetWin) found a bug in the mail server software which is fixed in the latest build. They installed the new build with the fix and everything appears to be working as it should at this time. Thanks to Marijn & Chris at NetWin for the exceptional response time and support! All garden.net messages which were queued should now be delivered.
4/16/2003 4:00:50 PM — Our engineers are aware of and currently working to resolve an email delivery problem for customers that receive email using @garden.net email addresses. Email is not being lost and it is being queued for eventual delivery once this problem is resolved. In the meantime and if you are expecting urgent email, please inform your sender to use @tellurian.net or @tellurian.com instead.
4/16/2003 9:54:44 AM — One of our colocation customers was the victim of a DDOS attack at approximately 9:45AM. Increased latency and packet loss resulted for the next 10 minutes until we isolated and blocked the attack. All network elements are operating normally at this time.
4/11/2003 3:11:27 PM — Earlier this afternoon one of our co-lo customers was under a denial of service attack. The flood of traffic came from all transit from the Internet and was consuming excessive bandwidth available on our backbone between Newton, NJ and Jersey City, NJ and with most of our transit providers. We isolated the type and source of the attack and have blocked it at our edge routers. All network connectivity has been restored.
4/2/2003 7:51:59 PM — Sprint lost a GPS clocking card in their Sussex, NJ CO at approximately 2:30PM today. This only affects customers from the 973-702 and 973-875 areas. All voice switches by design should have dual clock sources - a primary and a backup. Since this failure has caused a problem, we suspect this was a primary clock failure and the secondary clock was less than 100% functional to begin with. Clock signal can be derived from satellite (GPS), a earth based radio signal, or a self contained clock using radioactive decay for the oscillation signal. Sometimes, in a pinch, clock can be derived from elsewhere on the network - the previous sources, but located at a different CO. The Sussex CO switch currently has an active clock alarm. Tellurian customers and all other ISP's customers are affected if their phone circuits are routed through the Sussex switch. Sprint has dispatched a technician and they are working on the problem. They have replaced the ST2E card, but it keeps failing after replacement. There is no current ETR, but hopefully they will fix it soon. To read more about the card in question, visit their website: http://www.symmetricom.com/products_and_services/product.php?prodID=33 UPDATE: Sprint has resolved this issue. All calls appear to be completing normally now. If you are still having any problems, please contact our support.
4/2/2003 3:11:32 PM — There is currently an issue where customers in the 973-702 and 973-875 areas are unable to connect to our Newton and Sussex access numbers. We have opened a ticket with the telephone company, and will post updates here as we receive them. **UPDATE** Sprint has isolated a clocking issue in their central office. Customers affected by this problem need to open tickets with Sprint. Inform Sprint that you cannot connect from your phone number to our phone number, 973-300-4966 or 973-702-0681, and that your ISP has informed you it is a clocking issue.
4/2/2003 11:30:50 AM — All former RT Online customers are now connecting to Tellurian's network when dialing the old RT Online number. The port is active as of 12:00 noon today.
4/2/2003 9:03:16 AM — This morning we started noticing some routing issues reaching various destinations on the Internet. We've traced this problem to one of our transit providers and have shut the BGP session down with them while they are resolving the issue. Any routing problems experienced earlier this morning should be resolved. If you have any questions or still have problems, please contact us. Thank you. UPDATE: 11:55AM - Our transit provider has resolved this issue. It appeared to be a problem in Palo Alto, CA on their network particularly with their peering with MSN. We have turned up our BGP session with them again and everything seems to be functioning normally. Please let us know if you have any problems.
3/29/2003 10:32:12 PM — We will be moving various Tellurian servers tonight to new racks in our datacenter. Periodic interruptions of 5-10 minutes per server should be expected. This will NOT affect any colocated customers tonight. Only Tellurian servers are being moved.
3/24/2003 12:49:31 AM — We are pleased to welcome all RT Online users to the Tellurian Networks family. Effective today, Monday March 24th, Tellurian will provide all technical support, hosting, and connectivity services for former RT Online users. Your email addresses, URLs, and numbers dialed do not need to change at this time.
3/17/2003 9:28:46 AM — Dirk Lesko, a Tellurian customer, vendor, friend, and author of the world famous programmer's tool FUNCky took this video footage within minutes of the explosion on Friday. By now, I'm sure most of you have heard or read about the propane explosion which happened on Friday in Newton. This gives you a first hand look at the incident. Amazingly, nobody was seriously injured or killed which is great news. Our old office at 50 Diller Ave was about 50 feet from the explosion. Please note: only DSL or faster customers should attempt to play this movie. It is 25MB and it will take hours to download using a modem. If you have been thinking about upgrading to DSL, this is great justification to do so! :) The Newton Fire Department website has still pictures of the aftermath. The thumbnail images are broken, but clicking on the thumbnail outlines will bring up the pictures.
3/16/2003 10:19:18 PM — Tonight, we will continue the work started last night to be relocate many circuits in our Newton datacenter during a special maintenance window from 12AM to 2AM Monday morning. This will cause intermittent reachability issues for services until this work is completed.
3/15/2003 11:03:00 PM — We will be relocating many circuits in our Newton datacenter during our scheduled maintenance window from 2AM to 4AM Sunday morning. This will cause intermittent reachability issues for services until this work is completed.
3/13/2003 8:42:12 PM — After much testing and evaluation, our first set of new anti-spam filters are now in place. These rules should help tremendously. We are currently tagging questionable spam with X-Headers. If a message contains a X-ORBS-Stamp flag or a X-SpamDetect flag, it may be spam. Very high scoring spam messages and those matching CRC checks of common spam sent to many other Internet mail servers will now be discarded immediately. At some point in the future, we will add a user configurable option with a choice to not touch spam, to move questionable messages to a holding folder or to delete them upon receipt. These rules will be refined as time goes on with feedback from you. If you find a message which is tagged as spam and should not be, please forward it to firstname.lastname@example.org. Thank you
3/13/2003 7:10:32 PM — We are going to upgrade our SQL server at 3:00AM 3/14/03. Downtime should be less than 30 minutes. This upgrade will affect email, dialup/DSL authentication, our website including all lookups and the customer care center. UPDATE: The upgrade is finished. It started a little later than we expected and finished a little later too.
3/13/2003 2:37:25 PM — The DS3 that was having problems earlier this morning has gone down again. We are escalating the issue with the telco. UPDATE - 4:42:00PM Verizon found a bad cross connect. They have replaced the cable and we are now showing no errors. The DS3 is back up again and in service.
3/13/2003 10:07:24 AM — We are currently experiencing problems with a DS3 which feeds point to point T1 customers in New York City. We have the telco looking into this problem at this time and hope to have it repaired shortly. All point to point T1 customers off of this T1 are currently down. We are working to restore connectivity as quickly as possible. UPDATE: 11:36AM - The DS3 is currently back up and running. All customer connectivity has been restored. We apologize for any inconvenience this may have caused.
3/11/2003 5:48:53 PM — We have reintroduced our new anti-spam and anti-virus gateway. It is only filtering viruses at this time. We will begin using the anti-spam features soon.
3/11/2003 3:18:58 PM — We are currently experiencing a problem with the circuit that feeds our Sparta/Lafayette POP. iTellus SDSL customers in this area are affected by this problem. It definitely appears to be a telco issue from our testing. We have a trouble ticket opened with the local telco and hope to have service restored shortly. UPDATE: 4:13PM - The local telco appears to have repaired the problem. Everything is back up and running as of this time.
3/10/2003 9:05:00 AM — Many customers are experiencing problems downloading new mail messages with Outlook Express or Outlook resulting in errors and/or repeated mail messages. Please see this new FAQ that may help alleviate the problem.
3/5/2003 2:40:00 AM — We have changed the MX records for tellurian.com and tellurian.net. We already made this change last week for our other customer domains: planet.net, lsa.net, and garden.net. All mail will now pass through our new anti-spam and anti-virus gateway: vegan.tellurian.net At the moment, only the anti-virus features are enabled until we are able to improve the performance of the anti-spam filtering.
3/3/2003 9:00:00 AM — Reminder to our customers, today 3/3/03 starts our new Technical Support hours: Based on a study of our call trends, Tellurian Networks is modifying our residential DSL and dial-up technical support hours. This change will take effect on Monday, March 3rd, 2003. The new hours are as follows: Monday-Friday 8AM to 8PM (live) Saturday and Sunday 8AM to 8PM (on a callback basis) This change will allow more technicians to be available during peak call hours and should reduce hold times on calls to technical support. Business customers are not affected by this change, and should continue to use the escalation list provided to them.
3/2/2003 10:20:18 PM — Verizon is monitoring the NYC DS3, but no errors have been seen since we opened the trouble ticket.
3/2/2003 2:15:43 PM — We are experiencing intermittent problems with a DS3 which feeds T1 customers in NYC. Only point to point T1 customers connected to this particular DS3 are affected. Verizon will be testing this circuit this afternoon to determine the source of the problem.
2/27/2003 12:36:07 AM — Our new anti-virus and anti-spam gateway has been working great, but we have had to disable part of the anti-spam engine temporarily while we improve the processing speed. We upgraded the server today to a dual processor machine with 3 times the RAM, but it still isn't enough. We will post an update as soon as we optimize the program for better performance.
2/26/2003 7:39:34 AM — We have installed a new anti-spam and anti-virus gateway. This software will only tag spam for now. At some point in the near future, we will enable a per-user automatic spam deletion option. If any messages which are not spam are accidentally tagged, please forward them to email@example.com with all headers so we can determine why. This new filtering is only active for the lsa.net, planet.net, and garden.net names for now. Once we have more data as to the accuracy of spam identification and server workload, we will enable filtering for tellurian.com and tellurian.net too. We are excited about this new service and feel that it will significantly reduce the volume of spam which our customers receive.
2/20/2003 3:47:53 PM — UPDATE - All access numbers in Connecticut have been changed. Please discontinue the use of any access number in Connecticut ending in 7827 effective immediately and use any number found on this updated list. As always, make sure to contact your local operator before using any access number to assure a local toll-free call. Please contact Tellurian Networks Technical Support (973-300-9561) should you require help in updating your access number.
2/20/2003 2:50:59 PM — Calls to all of our Connecticut access numbers are currently resulting in busy signals and we are working to resolve this issue as soon as possible. At this time we have no estimate when service will be restored and updates will be posted here as they become available.
2/11/2003 8:21:00 PM — Verizon has completed the DS3 frame port speed upgrade for us. Total downtime was under a minute.
2/11/2003 7:50:00 PM — UPDATE! Verizon just informed us that they will be completing the DS3 port speed upgrade earlier than they had planned. They will be performing the upgrade at 8:15PM. The outage should last less than 10 minutes and will only affect T1 customers in northern NJ Verizon territory. We apologize for the short notice.
2/11/2003 4:38:00 PM — On 2/12/2003 at 5:00AM, we will be completing the DS3 port speed upgrade which was started this morning. The outage should last approximately 10 minutes and will only affect T1 customers in northern NJ Verizon territory.
2/11/2003 1:02:00 AM — This morning, Verizon will be upgrading our DS3 port speed for our NJ frame relay customers. This will cause a network outage for Verizon frame relay customers (DDS,T1,and T3) during our normal maintenance window from 1AM to 3AM. The upgrade may take slightly longer than the two hours normally allocated.
2/5/2003 4:03:00 AM — We just finished testing and turning up a new DS3 from Jersey City to New York. This should improve performance for all customers, especially those in New York.
1/25/2003 2:00:00 AM — At 12:30AM tonight 1/25/03, a new denial of service attack/worm was launched worldwide. It has taken down networks all over the world. We have had several customer machines (which we don't manage) affected tonight. The worm infects Microsoft SQL Server. This new worm creates MASSIVE network traffic with all packets to UDP port 1434 with a length of 404 bytes. In our colo facility, we had 3 "infected" servers on 10Base-T connections - after this traffic hit our core router, the traffic increased from just under 30Mbits/sec inbound from our colo switch to 80+Mbits/sec outbound over ALL transit and peering connections. Once the server is infected, the MSSQLServer service cannot be stopped (or killed with pview). If the service is disabled and the server rebooted, it will not generate this traffic. It is not a master-slave program which requires a connection from outside to start the flow. Once the SQL server has been infected, no Internet connection is needed to continue the traffic storm even after a reboot. None of our managed customer machines were affected, but all of them are patched with current patches and none of them have 1433/1434 exposed to the world either. Many other networks may be periodically unreachable as a result of this exploit. Tellurian's network is stable and none of our servers were affected by this worm. We will post more information as it becomes available.
1/14/2003 11:01:00 PM — American Power Conversion (APC) has issued a recall on several UPS models (CS 350 and CS 500) which can overheat and may catch fire. Visit their site to see if you are affected. Since many of our clients use a UPS to protect their computer(s), we felt that this notice should be listed on our page. We have nothing to do with this recall and we have never sold this model UPS. If you have questions regarding the recall, please contact APC, not Tellurian. This is listed as a public service announcement.
1/11/2003 — Additional maintenance will be performed on our phone system today (Saturday January 11th). You may experience periods of busy signals or other error messages when calling our office during the day while this maintenance is performed.
1/10/2003 1:39:00 PM — Due to several individuals abusing our newsfeed, we have already used our news quota for the month. We subscribe to Giganews for the benefit of all our customers. This subscription on an individual basis would cost our customers $20/month per account. We do not charge any additional fee for use of this service. However, the abusers are taking advantage of our open policy and disrupting everyone's service. To prevent this abuse, we have setup authentication and quotas. Now all users must authenticate when connecting to the news server. Use firstname.lastname@example.org to login. Please contact support if you require assistance to change your settings.
1/9/2003 — Due to a Verizon trunking issue, customers dialing our access numbers ending in 8355 and 2121 in Northern New Jersey may experience intermittent busy signals. The telephone companies anticipate resolving this in mid-February. In the meantime, affected customers can search for an alternate number in our access number search . Again, this affects only customers in Northern New Jersey; customers in NYC and Southern NJ should not experience any busy signals. We apologize for any inconvenience this causes.
1/7/2003 — If you are experiencing a "Type Mismatch" error with Tellurian Webmail, please click here.
1/6/2003 11:26:00 AM — We have turned up an additional 45Mb of transit to the Internet on our network. Please let us know if you experience any problems as a result. This should greatly improve performance to the Internet for our customers.
1/4/2003 7:16:00 PM — We will be performing some upgrade maintenance on our phone system shortly. This will cause periods of busy signals or errors when calling our office. We plan to have the maintenance completed over the next few hours. We will post more information as we proceed with the maintenance. UPDATE: Our phone system upgrade is complete as of 12:24PM 1/5/03. We ran into some unexpected problems during the upgrade but everything is sorted out now. This upgrade should enable us to serve our customers even better and more efficiently.
1/2/2003 — If you are experiencing a "Type Mismatch" error with Tellurian Webmail, please click here.