2005 - Archived MOTD

12/30/2005 11:06:00 PM — Tellurian Networks will be performing electrical UPS maintenance over the weekend starting early on January 1st at our Newton, NJ datacenter. We do not anticipate any service interruption. Tellurian Networks support will be closed until January 2, 2006 when we will resume our normal support hours. Have a happy new year!

12/23/2005 5:20:00 PM — Due to the holiday weekend, Tellurian Networks technical support will be closed Saturday December 24th, through Monday December 26th. Technical support will resume regular hours at 8AM on Tuesday morning. Network operations engineers will be available throughout the weekend for any emergencies that arise. Thank you. Tellurian Networks sincerely wishes all of our customers, their friends and families a happy and safe holiday season!

11/30/2005 6:41:00 PM — Tellurian Networks will be conducting maintenance on our phone system this evening after 8PM. You may experience a fast busy when calling any of our numbers while this maintenance is performed. We expect all work to be completed by 9PM. Tellurian Networks apologizes for any inconvenience this may cause our customers.

11/22/2005 8:23:00 PM — Sprint states the capacity issue should be resolved. They have load balanced the traffic across an additional trunk. The two trunks are now at 60% capacity instead of a single trunk at 100%. If you are still experiencing any problems with your Tellurian DSL and have Sprint as your phone company, please call support for further assistance.

11/22/2005 7:21:00 PM — We have been getting and verifying reports of packet loss to customers with DSL service in Sprint territory. Our engineers have isolated the problem to an overloaded trunk in Sprint`s network that is causing the packet loss. We have opened a ticket with Sprint to correct this problem. They presently have engineers looking into fixing this issue. They have stated that the trunk our traffic rides over from Newton to their Redback router in Clinton, NJ is basically at 100% capacity. This is Sprint`s own internal trunk between their central offices that is at capacity and not Tellurian Network`s capacity to the Sprint network. We are currently waiting to hear back from an engineer at Sprint with more information on a resolution timeframe. Customers will notice degraded performance as a result of the packet loss, particularly during peak hours which are typically from late afternoon through midnight. We will post more information as we receive it.

11/15/2005 10:10:00 PM — UPDATE: All phone service has been restored and all phone numbers are completely operational.

11/15/2005 12:00:00 PM — All calls to Tellurian office and support phone numbers will result in a busy signal. Our phone provider is currently working to resolve this problem, but they do not have an estimated time of repair. Please send requests via email to support@tellurian.com and include a phone number where you can be reached, we will call you as soon as possible. We apologize for the inconvenience and thank you for your patience during this phone outage.

11/8/2005 8:28:00 AM — One of our transit providers, Global NAPs is having serious routing issues. There appears to be an internal routing loop on their network. We have since shut down our transit connection with them to fully restore our network connectivity.

11/6/2005 5:34:00 AM — All scheduled network maintenance has been completed as of approximately 5AM. We slightly ran over our maintenance window due to the number of devices which required maintenance and a couple of unexpected results during the maintenance process. All systems are functioning properly now. A small handful of customers may have to power cycle their equipment to restore service. Should you have any problems, please contact our technical support department at 973-940-6100. Thank you.

11/5/2005 2:43:00 PM — Tellurian Networks has scheduled service impacting network maintenance beginning at 1AM on Sunday November 6th. Each node on our network will experience an interruption which should last no longer than 15 minutes. We expect the maintenance to last no longer than a total of 2 hours to complete. If there are any questions about this maintenance, please contact our technical support center at 973-940-6100. Thank you.

10/8/2005 2:54:00 PM — The issue with errors causing packet loss on our DS3 to our Princeton POP has been resolved as of around 2:05PM this afternoon. All network traffic has been normalized. We apologize for any problem this issue has caused to our valued customers.

10/8/2005 10:09:00 AM — We are currently experiencing problems with a DS3 that feeds our Princeton POP. All services out of this POP are currently experiencing degraded performance and packet loss. We are working with Verizon to resolve the issue as quickly as possible.

9/11/2005 1:30:00 PM — UPDATE: The edge router in Jersey City, New Jersey has been restarted, and all T1 and DS3 services out of this location should be restored.Some customers may need to power cycle their routers to resynchronize and restore their connections.

9/11/2005 10:30:00 AM — We are currently experiencing a problem with an edge router in Jersey City, New Jersey. All T1 and DS3 services out of this location are currently down. We are aware of the issue and are currently working to restore service as quickly as possible.

9/9/2005 8:53:00 AM — UPDATE: Our ATM DS3 is back in service. Our transport provider was able to push the maintenance up and replace their OC-48 card earlier than originally expected. We are still following up with Verizon to prevent this from happening again in the future. If you are still having problems with your DSL connection, please power cycle your equipment. If this doesn`t resolve the issue, call support for assistance.

9/9/2005 8:22:00 AM — UPDATE: Our ATM DS3 is back in service. Our transport provider was able to push the maintenance up and replace their OC-48 card earlier than originally expected. We are still following up with Verizon to prevent this from happening again in the future. If you are still having problems with your DSL connection, please power cycle your equipment. If this doesn`t resolve the issue, call support for assistance.

9/9/2005 7:47:00 AM — UPDATE: The latest information we have about the DSL outage in NY is as follows: Verizon is currently testing trying to determine where the failure is occuring in the SONET configuration. We are hoping Verizon can find and fix the problem causing the fault tolerance to fail on this circuit soon. In the worst case, service should be restored by 10AM when our transport provider replaces their equipment to cause the OC-48 to fail back over.

9/9/2005 4:54:00 AM — UPDATE: We have discovered from our transport provider that they had an OC-48 line card fail. This forced everything to switch over to the protected side of the circuit. For some reason however, Verizon didn`t switch to the protected side of the circuit for our DS3. Our transport vendor said they will have that line card replaced by 10AM which will restore the original setup. We are trying to get Verizon to fail the circuit over to the protect mode or figure out why it has not done that on its own.

9/9/2005 4:07:00 AM — We are presently experiencing loss of connectivity to Verizon`s ATM switch on one of our ATM DS3 circuits. This circuit is in New York City and it`s primary purpose is transport for Tellurian DSL customers in LATA 132. We presently have tickets opened with our transport provider and Verizon. We are working to correct the problem as quickly as possible and apologize for the inconvenience this is causing. More information will be posted as we receive updates. This issue is being tracked under Tellurian global trouble ticket #243227.

8/23/2005 5:00:00 PM — Worldcom replaced an OC-48 line card that our circuit rides over and everything is now testing clean. We have brought the DS3 back into operation and will continue to monitor it`s status.

8/23/2005 4:00:00 PM — NOC staff started detecting packet loss on our network in the New York City area early this afternoon. We have traced it back to a DS3 backbone link that is taking errors. The circuit has been removed from service and traffic has been automatically rerouted. We have a ticket opened with our vendor to test and repair the circuit. In the meantime, there should be no noticable affects from this circuit being out of service. We will post more information when the circuit has been repaired.

8/9/2005 5:03:00 PM — As of approximately 4PM, all issues have been resolved for our southern New Jersey access numbers. We apologize for any inconvenience this caused our customers.

8/8/2005 10:00:00 AM — We`re currently experiencing a problem with dial up service in the southern part of New Jersey. Affected customers will note that their modems will negotiate, but the connection will fail. Updates will be posted as they become available.

8/6/2005 1:15:00 PM — Our vmail1.tellurian.net server has been upgraded to new hardware. The server is operational and old mail is being copied to the server now. Any new mail will be available immediately. Old mail will take a few hours to finish copying. Please let us know if you find any problems with the upgrade. Thank you.

7/29/2005 1:30:00 PM — UPDATE- The address books have been restored.

7/29/2005 9:20:00 AM — An update was performed on our primary mail server last nite. As a result of this, Webmail address books are temporarily unavailble. We are working to correct this problem as soon as possible.

7/20/2005 12:13:00 AM — Maintenance has been complete on the core router in Newton. No detectable interruptions were noted during this maintenance.

7/19/2005 — We will be performing a reload of one of our core routers in Newton at 12:00AM Wednesday the 20th. There should be little to no noticeable impact from this reload as our core routing infrastructure is redudant at this site.

7/14/2005 2:04:00 AM — An upgrade was done to a circuit carrying traffic for DSL customers in Sprint territory in northern New Jersey. Down time was less than 3 minutes.

7/6/2005 4:13:00 AM — All maintenance on ras1-jcnj has been completed. Please contact our technical support if you have any issues.

7/5/2005 8:25:00 PM — There is maintenance currently scheduled for 4:00AM on Wednesday July the 6th on ras1-jcnj. This remote access server terminates all phone calls for numbers labeled Focal NJ as the telco in our network footprint. During this maintenance, there will be a 10 to 15 minute period of time you will receive fast busies or other connectivity problems to any of these access numbers. We have scheduled this maintenance to cause the least possible interruption to our users. The purpose of the maintenance is two fold. The first is to correct recent increase in issues where users are having problems due to increased static heard when our modems are trying to negotiate. The second is an operating system upgrade to for this device. Should you have any problems post maintenance, please contact technical support at 973-300-9561. Any issues will be tracked and forwarded to our NOC for further analysis if necessary. Thank you.

6/21/2005 — This morning from midnight until completion, we will finish the server move which began last night. Most servers being moved will not affect service to customers. Any outages should not last longer than 10 minutes. Thank you.

6/19/2005 10:37:00 PM — At approximately 8:50PM Sunday evening, we experienced a complete failure of one of our ethernet switches. This switch connects all of Tellurian Networks` own servers in our Newton data center to the rest of our network. Immediately upon detecting this failure, an engineer attempted to restore service by restarting the switch. Service was back up for a very brief period of time before it failed again. As an emergency measure, the engineer replaced the switch with a spare as a second engineer groomed Tellurian`s VLANs over to another switch. At this time we have completely restored connectivity to all of our servers. This is only a temporary measure. Later tonight we will begin maintenance that was planned for later in the week. This maintenance will involve moving all Tellurian Networks` servers to a new location in our data center connecting them to new switches that have been in place and ready for the migration. In the new configuration we have many fault tolerant measures built in to prevent any similar failure in the future. We will be attempting to cause as little disruption as possible by migrating a single server at a time. Downtime per server should not exceed 10 minutes each. We apologize for any inconvenience this outage has caused to our customers. We thank you for your patience as conduct this very necessary maintenance tonight to further improve the resiliency of our network and servers.

6/15/2005 11:42:00 AM — The problems in the 609 area have been fixed. We traced it back to a problem on the DNS server used by customers in this area. Please contact technical support if you have any remaining troubles.

6/15/2005 9:00:00 AM — Several customers in the 609 area of New Jersey have reported that they are able to connect, but not view websites. Our engineers are looking in to this problem, and we`ll post information as soon as it becomes available.

6/10/2005 7:46:53 AM — This morning we experienced an issue where our primary mail server was unresponsive. A physical restart of the machine was required to restore service. We`re currently investigating the cause of this and apologize for any inconvenience this may have caused.

5/25/2005 1:15:00 PM — One of our transport vendors, Veroxity, will be performing maintenance on May 27th between 5:00AM and 7:00AM at 32 Old Slip in New York City. Internet transit through their network will be automatically rerouted during this maintenance, however a DS3 handed off to us from them which carries all DSL traffic in Verizon territory to our network for LATA 132 (New York City area) will also be affected. DSL customers affected by this can expect no more than 5 to 10 minutes of downtime. There is a possibility that your DSL router may have to be power cycled afterwards in order to re-establish the connection. Should you have any problems outside our vendor`s maintenance window, please contact our network operations center at 973-940-6100. Thank you.

5/24/2005 8:35:00 AM — Update- All systems are functioning normally again. Please contact technical support if you have any remaining troubles.

5/24/2005 8:20:00 AM — We`re currently experiencing a problem with our primary mail server. At this moment, customers will be unable to send or receive email. Engineers are working on it and will have service restored as soon as possible.

5/24/2005 1:03:11 AM — users.tellurian.net has been upgraded and is now fully functional again with additional capacity for our growing user base.

5/23/2005 — For approximately the next 24 hours, customers with websites on our Users server will be unable to upload new files or update their websites. We are installing a larger hard drive. This affects people with websites that begin http://users.tellurian.com
People will still be able to view the websites on the server during this time. Thank you for your patience during this upgrade. Please contact Technical Support if you have any questions.

5/22/2005 — Early this morning at approximately 2:40AM, switch4-nwtnj hung. This switch connects the majority of Tellurian Networks` servers to our network. This issue affected DNS services out of Newton along with mail, web, and authentication services for dialup and DSL. This initially wasn`t noticed because our primary network monitoring tools all run off of this switch. The problem has since been corrected. We apologize for any inconvenience this may have caused.

5/20/2005 — At 8:33AM this morning we attempted to gracefully reroute traffic to our router that handles DSL customers in Sprint territory. The purpose of this was to cause 0 impact on our customers while we made a configuration change. Unfortunately we triggered a bug in our core router in Jersey City which caused our IGP to drop all adjacencies on an 802.1q trunk. We have since corrected the problem and will work with our vendor to determine why this happened and how to fix it.

5/5/2005 12:50:00 AM — We will be reloading core3-nwtnj at 1AM. This router concentrates DSL connections for customers in Sprint territory, as well as a handful of T1`s. The purpose of the reload is a router OS change. Downtime isn`t expected to exceed 10 minutes.

5/4/2005 — We are working with the Cisco TAC to troubleshoot a bug which is preventing our upgrade to a newer version of the software which runs on our DSL aggregation routers. DSL customers in northern NJ Verizon territory will be out of service from approximately 2:00AM until 4:00AM EST.

4/23/2005 2:17:43 AM — The upgrade for edge2-jcnj did not work as expected. We have rolled back the upgrade and will contact our router vendor to discuss the reason for the failure. We will announce another date in the future when we are ready to try the upgrade again.

4/22/2005 6:04:22 PM — We will be rebooting edge2-jcnj tonight at 1AM Friday morning. This will affect all DSL customers in Verizon territory in New Jersey. Total downtime should be less than 5 minutes. This is needed for a software upgrade to allow additional features.

4/18/2005 5:51:01 PM — We will be rebooting core2-nyny tonight at midnight as part of a scheduled router software upgrade. This will affect DSL customers in New York and any T1 customers connected to our Broadway POP. Total downtime should be less than 5 minutes. We will also be rebooting edge2-jcnj tonight at midnight. This will affect all DSL customers in Verizon territory in New Jersey. Total downtime should be less than 5 minutes.

4/12/2005 — There is an intermittent problem with our primary mail server, causing it to not respond for a minute or two at a time. We are working on resolving this and apologize for the inconvenience. Customers with @tellurian.com and equivalent email addresses are affected by this; customers with their own domains who host email with us are not.

4/6/2005 10:02:58 PM — We have cancelled the planned maintenance for this morning. We will re-post when this is re-scheduled.

4/6/2005 1:02:39 PM — We will be moving the racks which currently house Tellurian's servers at 12:01AM EST. This will affect all email, web hosting, and dns served from Tellurian's servers. We anticipate the downtime from this move will be less than 30 minutes. This move is needed to facilitate the installation of new air conditioning units in the Tellurian datacenter.

4/1/2005 12:48:00 AM — The router upgrade has been completed. All systems are functioning normally at this time. If you experience any problems as a result of this upgrade, please contact our 24x7 NOC at 973-940-6100. Thank you.

3/31/2005 — Service affecting maintenance will be performed late this evening at 12:00AM, Friday April 1 on a router serving DSL customers in Sprint territory, iTellus SDSL customers out of the Newton central office and a very low number of T1 customers homed off of this router. The maintenance is a planned router operating system upgrade to enable new features and services across our network. This is the first router to be upgraded. Other router upgrade announcements will follow on later dates if all goes as planned.

3/26/2005 — Tellurian Networks will be closed on Sunday 3/27/2005 for The Easter Holiday. Tech Support will resume on Monday 3/28/2005.

3/20/2005 11:40:00 PM — All maintenance on the RAS has been completed as of approximately 11:10PM. Please let us know if you experience any problems. We have been monitoring and verifying all functionality for about 30 minutes now and cannot detect any problems. We will continue to monitor the hanging modem problem which was the reason for this upgrade. Thank you for your patience and understanding as we work to improve services for our valued customers.

3/20/2005 — An engineer will be performing maintenance on one of our remote access servers located in Jersey City, New Jersey at approximately 11PM. This affects dial-up numbers served by Focal, NJ. These can be viewed on our local number lookup on our web site. There will likely be dropped calls and temporary busy signals as the maintenance is performed. The purpose of this maintenance is to attempt to solve issues with hanging modems that result in some failed connects. More information will be posted once the maintenance is completed. We thank you for your patience and understanding.

3/18/2005 — All DSL customer issues caused by Verizon`s trunk problem should now be resolved. Please let us know if you still experience any problems by calling out NOC at 973-940-6100. We apologize for any inconvenience this may have caused to our customers. Thank you.

3/17/2005 1:11:00 PM — It appears there are still groups of customers experiencing latency issues with DSL lines in Verizon territory. Some customers that were having problems yesterday are fixed but not all of them. We are actively escalating the issue with Verizon and hope to have a resolution soon. More information will be posted as we obtain it. Thank you for your patience.

3/17/2005 8:57:00 AM — The latency issues with DSL customers in Northern NJ has been resolved as of yesterday afternoon. Verizon has rerouted and reprioritized traffic on their network to relieve the congested trunk that was causing this issue. If there are still any problems, please contact our NOC at 973-940-6100. Thank you.

3/17/2005 — All issues with vmail1.tellurian.net were resolved as of approximately 11:55PM on Wednesday the 16th.

3/16/2005 11:50:00 PM — We are currently exeriencing a problem with one of our mail servers: vmail1.tellurian.net. We started experiencing this problem during routine maintenance. If your domain is hosted on this server, you will presently be unable to send or receive email. A technician is currently dispatched and investigating the problem and working to correct it. We apologize for any inconvenience this may cause.

3/16/2005 — There is currently an issue with a trunk on Verizon`s ATM network that is affecting DSL customers in northern NJ where Verizon is the phone carrier. Affected customers will see sporadic latency and some packet loss caused by this overloaded trunk. Verizon is actively working on the issue, however they were unable to provide an ETR at this time. We will be checking back with them and posting more information as it becomes available.

2/25/2005 — Tellurian Networks is pleased to announce the public release of the Tellurian Accelerator dial-up acceleration software. Tellurian Accelerator improves your web browsing experience by dramatically accelerating the delivery of web pages to your computer. And unlike other ISPs, this service is available to all Tellurian Networks dial-up customers at NO additional cost. Please click here to download the Tellurian Accelerator dial-up acceleration software and for set-up instructions.

2/11/2005 — New Weekend Residential Technical Support Hours - Effective immediately, live technical support hours for dial-up and residential DSL services on Saturdays and Sundays are 10:00 AM to 6:00 PM.

2/1/2005 11:22:21 PM — Tellurian Networks is pleased to announce the open public beta of our dialup acceleration software. This service will be available to all Tellurian dialup users in final form in the near future. The software has been tested internally and has proven stable and reliable. We would like input from additional users. However, since this is a beta, our support team will not be able to provide direct support. We would like your feedback though. Please send an email message to support@tellurian.com with your thoughts and experiences. Thank you. The beta can be downloaded here.

1/13/2005 2:30:00 PM — Attention Former ShoreNetworks Customers: All @shorenetworks.net/.com email has been migrated to the Tellurian mail server. If you experience any problems getting your email or need any assistance, please contact or call technical support at 973-300-9561

1/12/2005 1:45:00 PM — Attention Former ShoreNetworks Customers: We are currently in the process of migrating all @shorenetworks.net/.com email from the Shore Networks mail server to the Tellurian mail server. While we do not anticipate any problems with this migration, access to @shorenetworks.net/.com email may at times be temporarily unavailable or you may notice that all email has not been migrated over. Please be assured that no email will be lost and it may take several hours to complete this migration process. No changes should be required on your part for this migration, but if you experience problems with your @shorenetworks.net/.com email after this migration has been completed, please contact or call technical support at 973-300-9561

1/8/2005 1:04:56 AM — The upgrade was completed successfully on vmail2.tellurian.net. All systems are functioning as of 1:05AM. If you experience any problems with your virtual mail service which is hosted on this server, please contact us. Thank you for your patience.

1/7/2005 10:00:54 PM — We will be performing some maintenance on one of our vmail servers tonight. The specific server is vmail2.tellurian.net. The maintenance involves hardware upgrades in anticipation of future growth. We expect to have the mail offline for approximately 1 hour at the most beginning at 12:00AM Saturday 1/8/05. If you have a domain served by this server, you will be unable to send or receive mail during this maintenance window. We appreciate your patience as we work to improve our services. A completion notice will be posted here when the maintenance is done. Thank you.