2001 - Archived MOTD

12/28/2001 — We are currently having trouble with our Focal dial up access numbers (numbers ending in 9835). Our engineers have opened a trouble ticket with Focal and are awaiting a response. We currently have no estimated repair time.

12/28/2001 — All issues with our Focal POP are resolved. 9835 numbers are now functioning again however now one of our RAS boxes at our Global NAPs POP is displaying the same problem. We are working to restore this box as well. Calls to the numbers this box handles (ending in 2121) are still working as we have multiple boxes online. Not all of them seem to have been affected. We believe this is a denial of service attack and are further researching it to prevent the problem in the future. UPDATE: The Global NAPs POP is fully restored to normally operating parameters.

12/26/2001 — Due to a software bug, our RADIUS (authentication) servers stopped responding this morning. We have updated the software to a version without the bug. As a result of the software bug, many dialup users were unable to get online this morning. We apologize for the inconvenience.

12/2/2001 — One of our customer web servers will be taken offline at 2:00AM for maintenance. All sites hosted on 216.182.12.x will be offline during this time. We expect the scheduled tasks to take approximately 30 minutes. Thank you.

12/2/2001 — Maintenance on web1.tellurian.net has been completed.

11/30/2001 — 3:06AM - Our previously scheduled upgrade of our core1-gnapsny router has been completed successfully.

11/30/2001 — ** Reminder ** - New Jersey area code dialing change: As of December 1st, if you are in the 973, 201 or 732 area codes, you are required to dial 10 digits to place a call. This means you will have to dial the area code before the normal number you are calling even if you are already in that area code. For example only, if you normally dial 300-4966 as you access number, you must now change it to be 973-300-4966. Again, this is an example. DO NOT change your entire access number or you may incur toll charges. Simply add your area code before your access number you are presently using. If you have any questions or need assistance in changing your access number, please speak to one of our support technicians by dialing 973-300-9561. Note that 609, 856, and 908 area codes will not be affected by this change. Customers in these area codes do not need to change anything.

11/29/2001 — 6:00PM - It seems Sprint might be having a frame relay problem. Our frame relay circuit out of Newton is currently up but we have no LMI. We are working with Sprint to resolve the problem as soon as possible. Thanks for your patience. 6:15PM UPDATE: Sprint found a problem in a card in their frame relay switch. They have repaired it and rebooted the card. All frame relay services are now restored.

11/29/2001 — 6:15PM - The Sprint problem has been fixed. It appears that a card in their frame relay switch malfuctioned. It has been reset and is now operating normally.

11/21/2001 — Our SMTP-FORWARD server is currently down for an unexpected repair. Our engineers are working on it and will have it back in service as soon as possible. We apologize for the inconvenience. *UPDATE* 11:13am - A backup server has been brought online to handle mail forwarding while SMTP-FORWARD is repaired.

11/21/2001 — Our SMTP-FORWARD server is now fully operational and has been returned to service.

11/16/2001 — Giganews is fully functional once again.

11/15/2001 — 10:19PM - Giganews is currently experiencing an interruption in power due to severe weather conditions in the area. They say they are running on backup power, but their connectivity or servers seem to be affected in some way. As a result, you may experience problems accessing news.tellurian.com. Giganews has their entire engineering staff working on the issues. We expect this to be resolved in a timely matter and will post more information as we receive it.

11/6/2001 — There is an OC48 down in NYC which is affecting our 100Mb Savvis connection in Jersey City. Traffic is flowing normally via our other upstream connections. There is no ETR at this time.

11/6/2001 — Savvis is up again.

11/2/2001 — We have brought up a new 6Mbit connection to Sprint.

11/1/2001 — During the maintenance window from 1AM to 3AM, we plan to bring additional Internet bandwidth online to Newton, NJ.

10/31/2001 — 8:00AM - A software upgrade performed last night is causing our core routers to reboot randomly now that traffic is increasing. We are rolling back the software upgrade now and everything should be back to normal shortly.

10/31/2001 — 8:25AM - After rolling back the software update, one of our DS3 lines to Verizon did not come back up. Thanks to the quick response of the Verizon DNCC, they were able to fix the problem on their end remotely within minutes. All connectivity is operational now.

10/30/2001 — 8:00AM - A Sprint T-1 outage is affecting all of our Sparta DSL customers. We have a trouble ticket open with Sprint, but currently have no estimated repair time. **UPDATE** Repairs to this line were completed at approximately 9:30AM. All Sparta DSL customers should be back online. Please contact us if you have any difficulties.

10/24/2001 — 12:49PM - Our secondary mail server was having some problems this morning. We quickly transfered the role of this computer over to a new machine and copied all the data. Everything seems to be working well. We will be retiring the old server and making this new machine the permanent replacement. It is much newer and more powerful. No mail was lost during this transition. We apologize for any interruption of service this may have caused.

10/16/2001 — 8:13PM - UUNet is currently experiencing some routing problems. Internet connectivity might be affected on a whole as a result. Our connectivity to UUNet is physically up but no traffic is passing. We will post more information as it becomes available.

10/16/2001 — 8:45PM All UUNet connectivity appears to be back up and functioning normally.

10/16/2001 — We will be updating our phone system tonight starting around 9PM. No inbound calls will be working at this time. According to the documentation from our phone system's vendor, the upgrade may take up to two hours. The new features we will gain will allow us to serve all of our customers even better than before. We apologize for any inconvenience this upgrade may cause.

10/16/2001 — 10:12PM - Our phone system upgrade is complete.

10/15/2001 — 2:24PM - Sprint connectivity is back down again. We have a ticket opened with Sprint. They are actively working on the problem.

10/15/2001 — 3:18PM - Sprint has informed us that there is currently a DS3 down between New York and Sparta, NJ that is affecting our connectivity to them. We will post more information as it is relayed to us from Sprint.

10/15/2001 — 3:48PM - Sprint is seeing a steady increase of errors on the DS3 and have still not been able to isolate the problem. They have no ETR at this time.

10/15/2001 — 4:00PM - It appears Sprint has repaired the DS3 and all connectivity is restored.

10/12/2001 — 1:44PM - Our upstream connectivity to Sprint has been lost. Both links are currently down. We currently have a ticket opened with Sprint to repair the connectivity. We suspect a gateway failure on their network. More information will be posted when we receive it from Sprint. Internet connectivity speed might be slightly impaired as a result of this connectivity loss.

10/12/2001 — 3:04PM - Sprint connectivity is back up and functioning again. All network connectivity should now be normal.

10/8/2001 — 6:44PM - Our users server and public FTP server will be offline briefly this evening for a major hardware upgrade. Downtime will be minimal.

10/8/2001 — 9:06PM - Our users server and public FTP server have been upgraded. Everything has been thoroughly tested and is functioning normally (except much faster).

9/27/2001 — 4:24PM - Our primary mail server will be taken offline tonight during our maintenance window to run a file system check. Downtime shouldn't be more than an hour. We apologize for any inconvenience this causes.

9/19/2001 — 1:59PM - All connectivity to UUNet and Savvis has been turned back up earlier this morning. Everything is functioning as it should be once again.

9/18/2001 — 11:07AM - UUNet is currently experiencing a problem with their New York 9 gateway to which we are connected. Currently all direct connectivity to UUNet is down as a result. We will post more information about this as it becomes available to us.

9/18/2001 — 1:22PM - We are currently experiencing problems with our connectivity to Savvis due to a BGP routing issue caused by some sort of new virus/worm that is on the loose all over the Internet today designed to cause denial of service attacks. We will post more information on this as it becomes available. As a result of this there is high latency on our network. We are working to resolve this ASAP.

9/18/2001 — 2:04PM - We have turned up additional emergency bandwidth through another upstream provider to balance out our network. All connectivity and latency issues are resolved at this time. We will be turning Savvis back up as soon as they can stabilize their network so BGP routing once again starts functioning normally.

9/18/2001 — 4:03PM - The virus that is causing havoc today is called W32.Nimda.A@mm. More information can be found on Symantec's Web Site. We have taken steps to have our mail server reject any messages containing this virus to protect our customers.

9/14/2001 — 5:00PM - Verizon has sent another update on the status of NY Verizon Central Offices.

9/13/2001 — 1:46PM - Verizon has sent an update about the status of NY Verizon Central Offices.

9/12/2001 — 10:05AM - Our 32 Old Slip location is currently up and has connectivity, however it seems that continued issues with Verizon are preventing incoming calls on all GNAPs numbers (ending in 2121). Additionally, all dedicated customers out of this POP are still down also due to Verizon issues. We at least have power and connectivity to the POP so we are slowly headed towards getting this POP back up. We have no information from Verizon at this time as to an ETR but we would rather see the focus of work in the city going towards rescuing victims still trapped in the collapsed buildings.

9/12/2001 — 11:04AM - ConEd and the building management have removed the ETR for AC power. At this time, there is NO ETR as to when power will be restored to 32 Old Slip. We are actively working to enable alternate NYC access numbers via Focal in Jersey City for those trapped in the city who need to get word to friends and family. Any customer can use any NJ number - if they can get through. All outbound lines out of NYC are VERY congested. The WTC was a central point for switching all local and long distance calls.

9/11/2001 — All week from 3AM to 6AM, Verizon will be performing Frame Relay maintenance. This will cause intermittent outages all week from 3AM to 6AM.

9/11/2001 — Due to acts of terrorism on New York City, much of our connectivity to customers and one of our dial-up POPs in NYC is down. We are waiting to see what develops with this and have no ETA on repair of anything at this time.

9/11/2001 — 11:50AM - All connectivity in New York City to our customers and POPs has been restored.

9/11/2001 — 1:37PM - 10,000+ killed in lower Manhattan.. 34 dead at the Pentagon.. We feel for all the people who have lost friends and loved ones. Our goal is to keep lines of communication open. The best thing we can do is to continue to enable rescue workers, friends and families to communicate using the only method that is working reliably at this time - The Internet. Our network is 100% operational and we currently have no outages. Any customers who need help communicating or restoring services in NYC are encouraged to contact us. We will do everything possible to help.

9/11/2001 — 5:55PM - We have lost our fiber connection to our 32 Old Slip location in NYC again. During times of emergency, the government can and does preempt private communications to restore 911 and other emergency communications. We are not sure if our carrier was forced to do disconnect our connection for another need. We will post updates as they become available. At this time, most of our dedicated T1 connections in NYC are down. Our NYC POP is also down and all numbers in NJ and NY which end in 2121 will not work.

9/11/2001 — 7:14PM - An update on our 32 Old Slip location is down due to power problems (probably a failed UPS). Apparently they can't start the generator due to the large amount of dust in the air. We have no ETA on when this will be fixed, unfortunately. We will post updates as we get them.

9/11/2001 — 7:19PM - It seems that a Verizon Building in NYC has collapsed amid the wake of problems surrounding the WTC. As of right now the damage is not fully assessed, please bear with us and Verizon at this time, there is not much many can do amid this crisis.

9/6/2001 — 11:58AM - We are currently experiencing an outtage with our Focal POP. This affects all access numbers ending in 9835. It appears to be a telco related issue, possibly a fiber cut, but Focal is unsure at this time and there is currently no estimated time for repair. Please find an alternate number to dial that does not end in 9835. You may speak to the operator at Tellurian Networks (by dialing (973)300-9211 and pressing 0) to help you locate a number which is local to you or go to our local number lookup to find one. PLEASE verify the number is indeed local to you before dialing by checking with your local operator by dialing 0. Tellurian Networks will not be responsible for any long distance charges. Thank you for your understanding while this issue is resolved.

9/6/2001 — 12:13PM - All Focal issues have been resolved as of 12:13PM. All 9835 numbers are working properly once again. We apologize for the inconvenience this outage might have caused.

9/4/2001 — 11:00am- Due to a minor administrative error by Sprint, our Franklin access number, 973-827-1037, is temporarily out of service. It should be functioning normally by noon today. UPDATE 11:29am- The number is back in service. Thank you for your patience.

8/31/2001 — 4:20PM - UUNET is currently experiencing an equipment failure in their NYC Gateway router to which we are connected. This may have some performance effects on internet access. They are working on the problem and hope to have it repaired shortly. We will post an update as soon as we have one. We apologize for any inconvenience this may cause.

8/31/2001 — 8:39PM - Shortly after 6:00PM UUNet repaired their gateway router and all connectivity came back up. Everything is once again working normally.

8/30/2001 — One of our telco carriers is experiencing problems. As a result, all access numbers ending in 8355 are currently unavailable. We recommend using an alternate number in your area if available (such as a number ending in 9835). As always, please check with your operator to determine if an access number is local to you. Tellurian Networks will not be held responsible for any toll charges incurred because of dialing a number that is not local to you. We are working to get the 8355 numbers fixed as quickly as possible. More information will be posted as it becomes available.

8/30/2001 — 4:17PM - The problem with all 8355 numbers appears to be fixed. It turns out that the problem was caused by a glitch in our equipment. A reboot of our RAS server fixed the problem. We apologize for the inconvenience and thank everyone for their understanding.

8/29/2001 — We have released a new version of our dialer! It includes all 1293 Tellurian Networks access numbers in the US and Canada.

8/28/2001 — For all of our users who like to keep up to date with the latest and greatest: Microsoft has released Internet Explorer 6.0 today. It is available for download from http://www.microsoft.com/ie.

8/22/2001 — Tellurian Networks' Engineering department has scheduled maintenance to be performed on our dial-up equipment in the Newton POP this coming Sunday 8/26/2001 at 2AM. The total downtime should be under one hour. Only dial-up customers on modems or ISDN calling the Newton POP will be affected during this maintenance window.

8/18/2001 — Verizon has notified us of scheduled network outage: "...to allow the upgrade of the Frame Relay CBX-9000/500 switches in the Atlantic Coastal LATA of New Jersey. The planned upgrade being instituted will bring extended functionality and ensure a more robust network through deployment of new software and hardware revisions. This upgrade will take place on August 18th, 2001. All work directly affecting customer circuits is scheduled to begin no earlier than midnight and end no later than seven AM. Please be aware that while the upgrade is taking place, you may experience sporadic PVC interruptions due to rerouting, on your frame relay circuits in this LATA. The scheduled window for circuits to be down is four hours. Your circuits may be down for all or part of this four hour window." As always, Tellurian's NOC will be monitoring circuits and opening tickets if any customer's service is not restored by 7AM as promised by Verizon.

8/16/2001 — The Savvis uplink has been repaired. All connectivity has been restored and is functioning normally now.

8/14/2001 — 10:30AM - We are currently experiencing problems with our 100Mb pipe to Savvis. Much Internet connectivity is affected as a result. We are looking to reroute this traffic temporarily and are working with Savvis to restore the network connectivity as rapidly as possible. Thank you for your understanding.

8/14/2001 — 10:45AM - All Jersey City traffic normally destined for Savvis has been rerouted into UUNet and Sprint for the time being. There may be some network delays as a result. We are continually working with Savvis to resolve the issue ASAP. Thank you.

8/14/2001 — 1:50PM - We are told by Savvis that they have isolated a faulty piece of equipment between our two routers and are in the process of replacing it. No ETA was given but we suspect it should be back up shortly.

8/14/2001 — 4:10PM - Savvis has informed us that the new piece of equipment to repair the connectivity has been shipped overnight and will be installed sometime tomorrow. Until that time, everything on our network is functioning properly but slightly impaired speed-wise. We thank everyone for their understanding until we get this issue resolved.

8/10/2001 — We have upgraded our connectivity to our Focal POP. All customers using NJ numbers ending in xxx-9835 should experience faster connectivity now.

8/10/2001 — 12:50PM - Sprint appears to be having major routing problems at their central hub in New Jersey. All connectivity to the Internet via Sprint is very poor to non-existant. We have administratively shut down our connectivity to Sprint and are routing around the problem. Network stability is currently restored however connectivity might be a little sluggish as a result. We will post more information as we get updates from Sprint.

8/10/2001 — 6:00PM - Sprint informs us that all problems have been corrected. The issue was specifically with a bundle of 13 OC-48's on their network. Sprint reloaded a card at their location and it appears to have cleared up all problems. We have administratively turned up all connectivity to Sprint once again.

8/6/2001 — Our Sussex and Montague numbers are functioning normally once again.

8/3/2001 — Sprint appears to be having a service problem affecting the Montague(973-293) and Sussex(973-702) areas. Our Montague and Sussex access numbers are therefore unreachable until repairs are complete. We apologize for the inconvenience.

8/2/2001 — There appears to be a telephone company routing issue in the Blairstown area. Customers who dial our 908-362 and 908-366 access numbers from these areas are getting an "all circuits busy" message. The access numbers are working properly, calls to them are just not being properly routed. Affected callers can dial another access number until the problem is resolved; please be aware that alternate numbers may be toll calls.

8/2/2001 — 2:00PM - There is currently an issue with our core router in New York City. We have technicians actively working on this to restore connectivity as quickly as possible. We will post more updates as they become available.

8/2/2001 — Our New York City core router has been replaced and is once again functional. We apologize for the inconvenience to all customers affected by this outage.

7/27/2001 — We are pleased to announce that we have added an additional 22 numbers to our NJ local coverage areas. Tellurian Networks continues to have more local access numbers for NJ than ANY other ISP! We now have 140 numbers throughout the northern NJ area including the 201,732,908, and 973 area codes.

7/24/2001 — We have added a new filter to stop the W32/SirCam.Worm We look for the common lines of text along with a file attachment. If these are contained, the message is rejected. This is a very nasty worm and we have had a LOT of people who have been infected. This will stop the spread of this worm to and from our clients.

7/19/2001 — We are currently experiencing a problem with the Looksmart links on our start page. This is being checked by Looksmart and should be corrected shortly. We will update this page once they are operational again.

7/16/2001 — Our core router in Jersey City rebooted itself at approximately 11:27AM this morning. We believe the reason to be because of lack of memory due to overgrown routing tables. Downtime was approximately 1 minute. We are planning to upgrade the memory ASAP to be sure this doesn't continue happening. We apologize for the inconvenience and will closely monitor the memory usage in the meantime.

7/4/2001 — Tellurian Networks will be closed on July 4th for Independence Day. We will reopen on July 5th at 8:00AM. Have a great 4th of July! Have you ever wondered what happened to the 56 men who signed the Declaration of Independence? 

Five signers were captured by the British as traitors, and tortured before they died. Twelve had their homes ransacked and burned. Two lost their sons serving in the Revolutionary Army, another had two sons captured. Nine of the 56 fought and died from wounds or hardships of the Revolutionary War. 

They signed and they pledged their lives, their fortunes, and their sacred honor. What kind of men were they? 

Twenty-four were lawyers and jurists. Eleven were merchants. Nine were farmers and large plantation owners; men of means, well educated. But they signed the Declaration of Independence knowing full well that the penalty would be death if they were captured. 

Carter Braxton of Virginia, a wealthy planter and trader, saw his ships swept from the seas by the British Navy. He sold his home and properties to pay his debts, and died in rags. 

Thomas McKeam was so hounded by the British that he was forced to move his family almost constantly. He served in the Congress without pay, and his family was kept in hiding. His possessions were taken from him, and poverty was his reward. 

Vandals or soldiers looted the properties of Dillery, Hall, Clymer, Walton, Gwinnett, Heyward, Ruttledge, and Middleton. 

At the battle of Yorktown, Thomas Nelson, Jr., noted that the British General Cornwallis had taken over the Nelson home for his headquarters. He quietly urged General George Washington to open fire. The home was destroyed, and Nelson died bankrupt. 

Francis Lewis had his home and properties destroyed. The enemy jailed his wife, and she died within a few months. 

John Hart was driven from his wife's bedside as she was dying. Their 13 children fled for their lives. His fields and his gristmill were laid to waste. For more than a year he lived in forests and caves, returning home to find his wife dead and his children vanished. A few weeks later he died from exhaustion and a broken heart. 

Norris and Livingston suffered similar fates. 

Such were the stories and sacrifices of the American Revolution. These were not wild eyed, rabble-rousing hippie guru's or professional protesters. They were soft-spoken men of means and education. They had security, but they valued liberty more. Standing tall, straight, and unwavering, they pledged: "For the support of this declaration, with firm reliance on the protection of the divine providence, we mutually pledge to each other, our lives, our fortunes, and our sacred honor." 

They gave you and me a free and independent America. The history books never told you a lot of what happened in the Revolutionary War. We didn't just fight the British. We were British subjects at that time and we fought our own government! Some of us take these liberties so much for granted... We shouldn't. 

So, please take a couple of minutes while enjoying your 4th of July holiday and silently thank these patriots. It's not much to ask for the price they paid. 

(Thanks to Ron from the 356 list for this history lesson and thoughts)

6/22/2001 — Sprint has fixed their problems in New York.

6/21/2001 — 9:30PM - Sprint is currently experiencing an equipment failure in NY that is affecting our T-1 connections to them. There is currently no estimated time of repair. We have redundant connections so internet access should remain stable but there may be some delays in getting to certain sites. We will post updates as we receive them.

6/20/2001 — At approximately 5AM, there was an issue with our Newton portmaster. Customers dialing into our Sussex County access numbers were able to get a connection, but not able to pass any traffic in or out. This was resolved at about 8:20AM. Thank you for your patience.

6/19/2001 — We have moved our New York POP onto a Gigabit Ethernet link.

6/17/2001 — UPDATE: Verizon has closed their trouble ticket. All Verizon circuits have been fixed.

6/16/2001 — 12:31AM - UPDATE: Verizon has repaired all problems.

6/16/2001 — 10:05AM - Verizon has repaired all dedicated access circuit problems (ATM/Frame Relay/ADSL/T1/T3) for our customers but there are still trunking problems when dialing phone numbers within eastern NJ Verizon territory.

6/16/2001 — 1:12PM - UPDATE: Verizon still has tens of thousands of circuits which are down. They are still working to repair all affected circuits. Dialup access in many parts of northern NJ is affected. If you have trouble dialing any number ending in 8355, use a number ending in 9835. If you have trouble dialing any number ending in 9835, use a number ending in 8355.

6/15/2001 — 12:44PM - Verizon is currently experiencing a major frame relay outage. We will post updates here as they become available.

6/15/2001 — 3:28PM - It's seems that Verizon's outage is getting worse and affecting much more than just frame relay. We currently have some loss of Internet connectivity, point to point T1 circuits, Verizon ISDN and ADSL customers. We even have reports of failing 911 service in Essex County! All providers in the area are experiencing massive problems as a result. We have enough redundancy and are remaining stable. Again, we will post more information as we receive it.

6/15/2001 — 3:49PM - UPDATE: Verizon is currently experiencing a DACS failure in one of the Newark central offices which is also affecting other central offices in NJ. ALL lines, including T1, POTS, and ISDN that run through those central offices are down until the issue is resolved.

6/8/2001 — We have changed the address for our Webmail service to http://webmail.tellurian.com. All of the links on our web site now point to the new address, but if you have the page bookmarked, you will need to update it with the new address. If you have any questions on how to do this, please contact Technical Support.

6/7/2001 — After several more hours troubleshooting, the T1 issues have finally been resolved and the lines have been stable for 4 hours. We will continue to monitor all circuits.

6/5/2001 — The T1 lines have finally been repaired. All performance issues should now be resolved. Thank you.

6/5/2001 — The T1 lines were up for a few minutes, but they are now down again.

6/4/2001 — WorldCom has STILL not fixed our T1 lines between Newton and Jersey City. Our new T3 line will probably be installed before WCom is able to fix these circuits. We will spend all day on the phone with them again tomorrow. Thank your for your patience.

5/25/2001 — Worldcom is continuing to have major problems with our T1's. We have traffic temporarily routed through a backup connection to avoid the Worldcom T1's all together. Network performance is slower than usual as a result. We are working with Worldcom as quickly as possible to repair the lines. We are also getting information from 4 other carriers to provide additional redundancy to prevent future happenings of this sort. We appologize for any inconvenience this is causing anybody.

5/24/2001 — 10:57 AM - We currently have two of three T1's disabled that connect our Newton location to our Jersey City location. This has been done due to error on the lines. Worldcom is currently working on repairing the lines. We will post more information as it becomes available. Network performance will be decreased while these lines are down.

5/23/2001 — Our Jersey City router will be rebooted this morning at 2:00AM on 5/24/2001 for an IOS upgrade to enable new OS features to enable our Verizon ADSL services.

5/11/2001 — The Focal problem has been resolved and all access numbers are working properly. Thank you for your patience and understanding.

5/10/2001 — Focal is currently experiencing a trunking problem between their switch and Verizon. The is causing some of our numbers ending in 9835 to be unavailable. We have a ticket opened with Focal and they are trying to resolve the issue as quickly as possible. In the mean time, please check for local access numbers that do NOT end in 9835 if you are experiencing problems.

5/9/2001 — Our UUNet connectivity is currently bouncing causing routing issues. We have a ticket opened with UUNet and have administratively shut down our connectivity to them to restore network stability. Once their connectivity is repaired, we will admin our UUNet connections back up.

5/9/2001 — 4:53PM - We were just informed by UUNet that the T3 that feeds our connectivity to their network is taking errors. Worldcom and Sprint are the carriers involved and are both testing the T3 as of this time. We expect an update within an hour.

5/9/2001 — 8:13PM - We have just finished testing our UUNet connections with several telcos and UUNet themselves. The problems seem to be fixed, but we are all conducting extensive monitoring of the connection to be sure the problem is solved. We have administratively turned up all connectivity to UUNet again.

5/7/2001 — 10:18AM - Sprint has mistakenly disconnected our Frame Relay circuit that feeds all frame relay customers in Sussex County. They are currently working on restoring the circuit to it's previous state.

5/7/2001 — 10:30AM - After some quick corrective work by Sprint, our Frame Relay circuit is back up. We apologize for the inconvenience this may have caused.

4/26/2001 — 1:00AM - We have begun the procedure described below. We plan to have all mail service restored by 3:00AM. UPDATE: The procedure below failed to repair the problem. Our engineers are continuing work to isolate the problem further.

4/26/2001 — 10:48AM - The mail problem has been isolated and is in the process of being fixed at this time. About half of our users' mailboxes are currently corrected and all should be finished in another 20 minutes. All mail should be available including old messages left in mailboxes. Address books in Tellurian Webmail should also be restored to the original versions users had created. We greatly apologize for any inconvenience this has caused.

4/26/2001 — 11:14AM - All mail problems are now corrected. Again, we apologize for any inconvenience and thank everyone for their patience and understanding.

4/26/2001 — We have a new Newton,NJ number for testing purposes 973-940-6914. This is an experimental number and may or may not work. This number will not work with 64k ISDN calls at this time. Do NOT use this as your primary number if you do not know how to switch back to 973-300-4966. Please try it and report your findings to robert@tellurian.com Thanks!

4/25/2001 — During our maintenance window tonight, we will be checking the array on our mail server for file integrity. Downtime should not exceed 60 minutes.

4/25/2001 — We are currently having problems with our mail server concerning messages that are in our users' mailboxes between certain dates. Although no mail has been lost, our mail server is failing to recognize these messages and it appears to users that the mail that was in their mailbox is now gone. This is not so, it only appears this way and we assure everyone that all mail is intact. All new mail is flowing properly without problems. We are actively working with the vendor of our mail server software to resolve this issue as quickly as possible. We expect a resolution today and will post more information as it becomes available.

4/25/2001 — We believe to have isolated the mail server problem to a problem related to file permissions. We are currently resetting permissions across all the data on the drive to hopefully correct the problem. We estimate it will take another hour before it is complete.

4/25/2001 — After doing much testing, it appears that the mail problem runs much deeper than just file permissions. We have isolated the problem and are determining the best course of action which will restore services the fastest, yet make our mail server the most available during the repair.

4/25/2001 — 2:40PM - We are going to bring a temporary replacement mail server online late tonight during our maintenance window. This will serve the mail properly and allow all people to retrieve any mail that the server was not seeing before. While this server is online, we will be correcting the problems found on our regular mail server. We will bring our normal mail server back online during the next maintenance window to minimize downtime and maximize usability of our mail services for our customers. We apologize for any inconvenience this has cause and thank everyone for their patience and understanding.

4/20/2001 — At 6:50AM this morning a hardware failure and prior human error combined to create a major problem. All of our core routers at all locations have dual (or sometimes triple) power supplies. These dual power supplies should each be plugged into a separate power source - each to a different AC leg and a different UPS. At the time the routers were originally setup, this was the case. At some point since that time, someone here rearranged power to the router rack and connected all power supplies to the same UPS. This caused the outage this morning. All equipment in our Newton facility was affected by this outage. Service was restored for most services within 25 minutes. Newton dialup access took another 15 minutes to restore. Several additional ancillary services took an additional 20 minutes to restore. All systems are normal now and all power devices are being clearly labeled and double checked to prevent a reoccurrence of this problem again. With the exception of email, users outside of Sussex County, NJ were

4/20/2001 — A 9Mb link between Newton and Jersey City is down. Verizon and WorldCom are working on the problem. Routing between sites is much slower than usual as a result. We will post updates as they become available.

4/20/2001 — 6:29PM - Verizon is still testing the circuits with Sprint. We do not have any ETA for a resolution yet, but typical light Friday night traffic patterns have eased most of the congestion. We are still working with Verizon to resolve the problems with the lines.

4/20/2001 — Verizon and WorldCom were able to resolve the circuit issues affecting our backbone connection between Jersey City, NJ and Newton, NJ. All circuits are up at this time and network status is normal.

4/17/2001 — Our New York City POP is currently experiencing problems due to an issue on Global NAPs telephone network. They are currently working on the problem. In the meantime, all users can dial an alternate access number in New Jersey. Be aware that Tellurian Networks will NOT be liable for any long distance charges. Thank you.

4/17/2001 — 10:03am- UPDATE: Calls to our NYC access numbers are now completing. The phone company had an SS7 outage which caused this problem. They are now working with Verizon to bring up many of their switches which were taken out of service during the outage.

4/16/2001 — Our Newton POP experienced a strange equipment failure in our RAS server this afternoon. After power cycling the equipment, it came back online. We are investingating further.

4/2/2001 — UUNet has been having MAJOR routing problems this weekend. Due to the design of Tellurian's infrastructure and our multiple connections to many different Internet backbones, we have been able to route around this problem. In order to restore reachability to all Internet sites, we have taken down a 100Mbit link to SAVVIS. This will decrease performance, but will enable all customers to reach all Internet sites. We will post an update when UUNet resolves the problem.

4/2/2001 — UUNet fixed the problem with their routing sometime around 3:30AM on Monday morning. We have turned up all BGP sessions and routing appears to be normal.

3/29/2001 — NorthPoint has sent a letter about the imminent shutdown of their network. We are preparing a large quantity of Netopia R2020 and R2121 routers for shipment to customers.

3/29/2001 — NorthPoint has begun the network shutdown. About 50% of our SDSL customers are down now. We have sent this letter to our NorthPoint DSL customers regarding their xDSL Internet connections and our short term plan to provide service.

3/28/2001 — Tellurian Networks' engineering staff has scheduled a maintenance procedure to be performed on our primary mail server this coming Sunday (4/1/2001) at 2AM in the morning. This maintenance will last for an estimated 2 to 3 hours. During this time period, our mail server will be unavailable for sending or receiving email. All inbound email from the Internet will safely be delivered to and held on our secondary mail server until it can be delivered to our primary mail server once it is on-line again. If you have the need to send any mail during this time, you may use our secondary mail server: smtp-forward.tellurian.com as your SMTP (sending) server in your email client. Please be sure to change your SMTP server back to smtp.tellurian.com once our primary mail server is back online for full email functionality. Thank you for your understanding and cooperation as we continue to improve the performance, and reliability of our network to give you the best Internet experience possible. If you have any questions re

3/27/2001 — We are days, hours, or maybe just minutes away from the shutdown of NorthPoint's network. The Wall Street Journal ran a story on the update today. Most customers who elected to upgrade to T1 access have had their service installed within the past two weeks. We are in the process of formulating a migration plan to a hybrid Verizon/Tellurian routed ADSL solution which will not require any network changes for our customers. This service offering will be priced competitively and available any day.

3/26/2001 — Shortly after noon, our New York City POP experienced a brief outtage apparently due to an issue with the telephone company's switch that our equipment is attached to. The outtage only lasted for a few minutes. We lost sync on all D channels, so all PRI's were down and incoming callers were getting busies or an error message. Global NAPs is currently looking into the problem. They state another of their customers experienced a similar incident at the same time and believe it to be a problem with the switch.

3/22/2001 — Around 1PM today our main voice number's PRI line was refusing calls on the first channel. Calls were not rolling over to subsequent channels and callers were getting an "All circuits busy" message although we could make outbound calls from our office. We bounced the PRI line and it came back up. Calls are now coming in again as normal.

3/22/2001 — NorthPoint has announced an agreement for the sale of their assets to AT&T. The shutdown of all NorthPoint customers is imminent! Here is the story from C|Net and here is the announcement from NorthPoint. Here is an announcement from our CEO.

3/21/2001 — 4:45PM We are experiencing a routing issue between our Newton and Jersey City locations. We are working to reslove this as quickly as possible. This will affect all dedicated and dial up customers that do not use our Newton connectivity.

3/21/2001 — 5:15PM The routing issue between Newton and JC has been fixed. Everything is now working properly again. We appologize for the inconvenience.

3/12/2001 — Due to technical problems we were experiencing specifically with a group of ISDN customers, we rebooted our Newton dial-up equipment this morning. We apologize for any interruption in service this may have caused.

3/12/2001 — Our mail server's system process was consuming all the CPU time on that box. This was causing a mail system outtage due to the fact that the mail services were not being given any CPU time. We are investigating the cause of this and currently believe it to be a bug in the operating system.

3/7/2001 — We have added several new email filters to help reduce the volume of spam coming into our mail server. Legitimate mail with proper headers should not be affected. All messages must have a valid To: and From: email address. Please contact abuse@tellurian.com if you feel messages are being rejected in error. Thank you.

3/1/2001 — This morning we experienced a problem with OSPF on our Adelphia portmaster. Users affected by this were able to connect, but not get traffic in or out. The problem has been resolved.

2/28/2001 — 10:00AM We are currently performing an emergency file system check on our mail server. This was performed because of errors found on the volume. We chose to run this now to ensure the integrity of the data on this volume and to prevent any data loss. We apologize for the inconvenience and appreciate everyone's understanding.

2/28/2001 — 10:16AM The mail server has been brought back online. We will schedule a more thorough check tomorrow morning 3/1/2001 at 3AM during off-peak hours.

2/21/2001 — 10:54AM Global NAPs is currently experiencing problems giving callers an "All Circuits are Busy" message. This is affecting our local access numbers in the New York City area. There is currently no known time of resolution but their technicians are actively working to correct the problem. More information will be posted as we receive it from Global NAPs.

2/21/2001 — 2:01PM Global NAPs informs us that Verizon accidentally took down 20,000 trunks due to maintenance being performed. They are working together and are in the process of turning all lines back up right now. Unfortunately they can only do this one T1 at a time. We are told that all lines will be back up before the end of the day.

2/19/2001 — We are currently experiencing a DS3 outage which feeds all Verizon Frame Relay 56k/T1/T3 customers. We are working with Verizon to fix the problem.

2/19/2001 — The Verizon problem has been fixed. Total downtime was about 8 minutes.

2/19/2001 — We will be performing some maintenance on our secondary DNS server today. We have a temporary box in place of it so no downtime will occur.

2/19/2001 — All maintenance has been completed on our secondary DNS server. Everything is back online and fully functional.

2/5/2001 — The mail server upgrade was completed at 1:54AM. We had to perform two more reboots for some additional minor IP changes. Everything is 100% operational - just in time for our European clients to begin the business day and our night owl US customers to check their mail before bed! The speed difference is amazing. Thank you and enjoy!

2/4/2001 — We have cancelled the mail server upgrade for this morning due to the long period of time used to upgrade the authentication server. We will upgrade the mail server early Sunday night beginning at 10:00PM.

2/4/2001 — 4:20PM We are currently experiencing an equipment problem in our Jersey City location. This is currently affecting any dial-up and DSL customers out of that location. We hope to have this back up shortly.

2/4/2001 — 4:35PM Our equipment problem in Jersey City has been corrected. We appologize for any inconvenience this may have caused.

2/4/2001 — Tonight we will finish the mail server upgrade that began at 1:00AM on Sunday morning. We need to ensure the mail server is operational before the start of the business day for our European clients. To enable us to finish by 2:00AM EST (7:00AM GMT), we need to begin the transfer process at 9:00PM. We expect the process to take from 3-4 hours. Mail will be unavailable during this time. Please let us know if you have any questions or problems as a result of the upgrade. Thank you.

2/3/2001 — Our old mail server is currently down. It is performing an automatic file system check. It is currently 27% completed. Expect downtime of 10-15 more minutes.

2/3/2001 — 8:02PM - The mail server is currently 69% completed with the filesystem check.

2/3/2001 — 8:24PM - The mail server is back online. We will be upgrading it tonight at 1:00AM.

2/2/2001 — We have doubled the speed of our connection between our core routers in Jersey City (core1-jcnj) and Newton (core2-nwtnj). The speed improvement should be significant for all customers. Also, we plan to upgrade both our SQL server and Mail server this weekend. We will send a notice out later today. The upgrade will happen during the maintenance window of 1AM to 5AM on Sunday morning.

1/31/2001 — Due to a technician error, some customers dialing our Sprint access numbers in Sussex County, NJ may not have been able to pass traffic since approximately 10:00PM last night. This problem has been corrected and we will be taking steps today to ensure the same technician error will not happen again. We apologize for the inconvenience.

1/31/2001 — 9:20PM Our Jersey City router is currently experiencing a software problem. We are working on it now and expect to have service restored within the next 10-15 mins.

1/31/2001 — 9:34PM The Jersey City router has been downgraded to a more stable older version of IOS. We are currently working on route engineering to fix the problem permanently. Thanks.

1/31/2001 — 2:27AM We have made major improvements to route advertisement and internal redistribution from our Jersey City router. All customers should see significantly increased performance and reduced latency now. Please contact support if you have any routing problems.

1/28/2001 — 7:00AM Our mail server will be offline for up to 45 minutes to perform an emergency file system check. This is to ensure continued uninterrupted service and to guard against any possibility of data loss. We are planning a mail server upgrade which will occur in the VERY near future.

1/27/2001 — 11:50AM We will be performing some maintenance on our phone system very shortly. Total maintenance time shouldn't last more than an hour but may take as much as two. During this time, our main number may be inoperable. We appreciate everyone's understanding as we are improving a vital tool that allows us to communicate with and serve our customers on a daily basis.

1/27/2001 — 6:35PM The maintenance on our phone system has uncovered a possible faulty piece of hardware. We are currently running tests to isolate and correct the problem. All data is intact and safely stored in multiple places on our network. We plan to bring our phone system back online from scratch and restore all information as it will cause much fewer problems in the future. The upgrade we have been performing today is actually designed to prevent extended downtime like this. We are happy that we caught this problem before it affected our ability to communicate with customers on a daily basis. We thank everyone again for their understanding. The phones will be back online shortly.

1/24/2001 — Here are two links to articles on the continuing Microsoft web server/dns outage: IDG.Net and ZDNet both have stories.

1/23/2001 — Many Microsoft sites are down due to problems with Microsoft's name servers Hotmail, Expedia, MSNBC, MSN, and Microsoft.com are all unreachable as a result. Other Microsoft websites are also affected. Hopefully they will fix this soon. This affects all Internet users regardless of the Internet Service Provider!

1/16/2001 — We have added 33 new numbers to northern NJ. View an updated list on our coverage page. This brings the total number of access numbers serving northern NJ to 118!!! We have also released a new version of the dialer which includes the latest numbers and better compatibility with Windows ME and 2000. Download the beta dialer today!

1/15/2001 — Sprint will be working with us this morning at our Newton, NJ facility moving circuits in order to increase capacity. There will be brief moments of interruption on various circuits served by our Newton POP. We apologize for any inconvenience and thank you for your patience as we work to increase our network's capacity.

1/3/2001 — 11:20AM We will be upgrading our dial up equipment at Adelphia. This may affect some dial up users briefly and should only last about 10 mins. Thanks.

1/3/2001 — 12:05PM The Adelphia equipment has been upgraded and dial up users should no longer be affected. Thanks.

1/2/2001 — We are getting ready to upgrade our mail server. This will result in a significant performance improvement!