2009 - Archived MOTD

5/28/2009 2:52:00 PM — ***SECOND NOTICE*** On Friday, May 29th 2009 the local electric company will be performing maintenance and upgrades to double our power capacity in our Newton NJ facility. This maintenance window will last from 11:00am EDT to 4:00pm EDT. At this time we will be running off generator power. We do not anticipate any visible difference to our clients. - Tellurian Networks Engineering

5/4/2009 11:05:00 AM — On Friday, May 29th 2009 the local electric company will be performing maintenance and upgrades to double our power capacity in our Newton NJ facility. This maintenance window will last from 11:00am EDT to 4:00pm EDT. At this time we will be running off generator power. We do not anticipate any visible difference to our clients. - Tellurian Networks Engineering

1/14/2009 11:05:00 PM — Tellurian Networks will be performing a scheduled hardware upgrade tonight to the WEB1 server, which hosts customer web sites. During the upgrade, sites may be inaccessible. Please bear with us as we improve our equipment to serve you better, and we apologize for any inconvenience. Thank you.

2007 - Archived MOTD

11/15/2007 4:06:00 PM — We will be performing electrical maintenance at our Los Angeles datacenter overnight tonight starting at midnight Pacific time. All customers with redundant power supplies on all equipment will not notice any impact other than a brief interruption of A power followed later by a brief interruption of B power. This maintenance is to install new branch circuit monitors to all cabinet feeds.

1/4/2007 11:55:00 PM — We will be performing maintenance on one of our New York City routers tonight starting at 1:00am EST. Some Verizon T1 customers and DSL.net customers will be affected by this maintenance.

2006 - Archived MOTD

12/29/2006 1:38:00 PM — This morning at approximately 9:29AM, Telehouse experienced an issue with a UPS that went offline momentarily without switching to bypass at their 25 Broadway location. Tellurian Network`s equipment is powered by this specific UPS and lost power. When power was restored, our core router at this location would not come back online. After some troubleshooting, we isolated the problem to an interface in the router causing the problem. We were able to get the router back online without all interfaces permitting limited services through the router and began adding interfaces back into the router until all service was restored. We will be further troubleshooting the issue during a maintenance window to determine specifically which interface is preventing our routing from booting when it is in the chassis. All services were completely restored at approximately 1:00PM. We sincerely apologize for any inconvenience this outage may have caused.

10/31/2006 11:51:00 AM — Verizon found and replaced a bad card in the central office. Our DS3 to Princeton is now running clean. All connectivity issues to the Princeton area should be resolved. If you still have issues, please contact us at 973-940-6100. Thank you for your patience while we resolved this matter.

10/31/2006 9:55:00 AM — We are presently experiencing packet loss to our Princeton POP. The DS3 that is feeding this POP is taking errors. We have a ticket opened with Verizon and they are presently working to repair the circuit. More information will be posted as it is received. We apologize for any inconvenience this may cause.

10/29/2006 1:54:00 AM — The work at our 25 Broadway POP is complete total downtime for Philadelphia & southern NJ dialup customers was less than 5 minutes. No other customers were affected. We will begin the work in Jersey City at 2:30AM EST.

10/28/2006 7:54:00 PM — Tellurian will add a new card to one of our routers at 25 Broadway and install a new router for additional capacity. Dialup customers in Philadelphia and Southern NJ using Focal numbers will experience a brief service interruption tonight from 1:00AM EST until 1:30AM EST. Verizon Frame relay customers in northern NJ LATA 224 will experience a brief outage lasting less than 30 minutes from 2:30AM EST until 3:00AM EST while we reconfigure a router in Jersey City.

10/28/2006 4:28:00 PM — Verizon has resolved the issue with our channelized DS3. They have replaced several line cards and adjusted the buildout of the circuit. We have been monitoring the circuit and have not seen any more errors for several hours now. Should you have any issues, please contact our Network Operations Center at 973-940-6100. Thank you!

10/28/2006 8:38:00 AM — We are presently experiencing a network outage to T1 customers in the New York City area who are connected to our POP at 32 Old Slip. Customers served out of our 25 Broadway POP are unaffected. This appears to be some sort of carrier outage with Verizon. The DS3 which these circuits terminate on is up and running, yet all T1 circuits are unreachable. We have a ticket opened with Verizon who is presently working on ths issue. We apologize for any inconvenience this may cause.

10/7/2006 2:34:00 PM — We experienced a switch failure at our POP in the Embarq Newton, NJ central office today. This mostly affected DSL customers in Northwestern NJ who have Embarq as their local telephone company. We have isolated the cause of the problem and restored service. We are presently working to add a redundant path around the switch should a failure like this occur again. We apologize for any inconvenience this may have caused you and thank you for your patience while we restored service.

9/8/2006 8:30:00 AM — DSL customers in and around Blairstown, NJ, are currently without service due to a Sprint equipment problem. Sprint anticipates repair will be completed on 9/10/06 at 6:00AM

8/13/2006 9:00:00 PM — Tellurian will be conducting service affecting maintenance to most of our servers this evening. Some servers will be unavailable while these security updates are performed.

8/8/2006 3:34:00 PM — Tellurian Networks will be performing service affecting maintenance on our Newton, NJ node on Wednesday, August 9th beginning at 3:00AM. This maintenance involves configuration changes that affect traffic distribution between core routers in Newton as well as traffic to one of our colocation switches. We expect the actual changes to take no longer than 15 to 30 minutes. During this maintenance, customers may experience intermittent connectivity and suboptimal routing. We apologize for any inconvenience this may cause and will work to minimize service impact during this maintenance window. Thank you.

7/17/2006 5:21:00 PM — Due to a bug introduced in a maintenance release of our mail server software, spam filtering effectiveness was drastically reduced on our primary mail server. You use this server if your email address ends in @tellurian.net/.com, @garden.net, @rtonline.net, @nji.com, @cybercomm.net, @csionline.net/.com, or @shorenetworks.net/.com or @lsa.net. We caught this issue early this morning and rolled back the maintenance release to the prior version that did not contain this bug to correct the issue. We apologize for the temporary influx of spam that some users may have experienced as a result of this software glitch.

6/24/2006 4:18:00 PM — UPDATE - As of approximately 3:45PM, Verizon replaced a bad card in the central office that was affecting our ATM DS3 circuit in Princeton. After doing this, all errors on the circuit have cleared. Both Verizon and Tellurian are showing the circuit in proper operating condition. Please contact Tellurian Networks if you have any further problems with you service in the Princeton, NJ area. Thank you.

6/24/2006 12:00:00 PM — We are currently taking errors on our ATM DS3 circuit in the Princeton area. All services out of this area are affected by this issue. We have a ticket opened with Verizon who will be testing the circuit to isolate the issue. More information will be posted here as it becomes available.

5/4/2006 11:36:00 PM — Tellurian Networks will be performing scheduled maintenance on many of our servers this evening. Customers may notice brief periods of services being unavailable provided by these servers such as web sites, email, and authentication services. We thank you for your understanding as we perform upgrades to ensure continued quality and reliable service.

4/22/2006 9:24:00 PM — Today at approximately 2:58PM EST, the backup UPS in our Newton datacenter experienced an internal failure. Because of the way our UPS units are linked together for redundancy, this failure cascaded and caused the primary UPS unit to fail which resulted in a dropped load condition. Our technicians and our electricians attempted to bypass the backup unit, but an internal switch failure prevented them from doing so. The failed unit was completely disconnected and power was routed around the failed unit. The primary unit was brought back online and power restored to all equipment in the datacenter at 4:34PM.

4/20/2006 12:09:00 AM — We have completed an upgrade of our capacity to Sprint`s network. This upgrade affects all DSL customers in Sprint territory and will improve DSL response time and throughput, especially during peak usage times during the day.

3/15/2006 8:45:00 AM — Some DSL customers in the Sussex/Wantage, NJ area currently are currently without service. This is due to a problem with Sprint equipment in the area, which they are working to correct. Updates will be posted as they become available.

2/17/2006 3:56:00 PM — Veroxity has replaced a suspect GBIC in their router that is thought to have been causing the issues. They believe the issue is resolved. Everything is testing good. We have turned up our BGP session with Veroxity again at 12:00PM and everything is working as expected.

2/16/2006 9:09:00 PM — Beginning around 8:28PM, we started seeing problems with one of our transit providers, Veroxity. Our BGP session with Veroxity kept flapping causing route instability in reaching our network from some locations. We have since manually shut down our BGP session with Veroxity and have an opened trouble ticket with them. We will be bringing the transit back online once we are assured the problem is corrected.

1/1/2006 11:43:00 PM — Thanks to one of our clients with a great idea, the MOTD is now available as an RSS feed. Just use http://www.tellurian.com/scripts/motd.xml Thanks for the idea Greg!

1/1/2006 11:21:00 PM — Happy New Year! Our scheduled electrical upgrade/maintenance is now complete. We will have more upgrades to announce in late January.

1/1/2006 7:29:00 PM — Happy New Year! Our scheduled electrical maintenance is almost complete. We will post details here when we finish.

2005 - Archived MOTD

12/30/2005 11:06:00 PM — Tellurian Networks will be performing electrical UPS maintenance over the weekend starting early on January 1st at our Newton, NJ datacenter. We do not anticipate any service interruption. Tellurian Networks support will be closed until January 2, 2006 when we will resume our normal support hours. Have a happy new year!

12/23/2005 5:20:00 PM — Due to the holiday weekend, Tellurian Networks technical support will be closed Saturday December 24th, through Monday December 26th. Technical support will resume regular hours at 8AM on Tuesday morning. Network operations engineers will be available throughout the weekend for any emergencies that arise. Thank you. Tellurian Networks sincerely wishes all of our customers, their friends and families a happy and safe holiday season!

11/30/2005 6:41:00 PM — Tellurian Networks will be conducting maintenance on our phone system this evening after 8PM. You may experience a fast busy when calling any of our numbers while this maintenance is performed. We expect all work to be completed by 9PM. Tellurian Networks apologizes for any inconvenience this may cause our customers.

11/22/2005 8:23:00 PM — Sprint states the capacity issue should be resolved. They have load balanced the traffic across an additional trunk. The two trunks are now at 60% capacity instead of a single trunk at 100%. If you are still experiencing any problems with your Tellurian DSL and have Sprint as your phone company, please call support for further assistance.

11/22/2005 7:21:00 PM — We have been getting and verifying reports of packet loss to customers with DSL service in Sprint territory. Our engineers have isolated the problem to an overloaded trunk in Sprint`s network that is causing the packet loss. We have opened a ticket with Sprint to correct this problem. They presently have engineers looking into fixing this issue. They have stated that the trunk our traffic rides over from Newton to their Redback router in Clinton, NJ is basically at 100% capacity. This is Sprint`s own internal trunk between their central offices that is at capacity and not Tellurian Network`s capacity to the Sprint network. We are currently waiting to hear back from an engineer at Sprint with more information on a resolution timeframe. Customers will notice degraded performance as a result of the packet loss, particularly during peak hours which are typically from late afternoon through midnight. We will post more information as we receive it.

11/15/2005 10:10:00 PM — UPDATE: All phone service has been restored and all phone numbers are completely operational.

11/15/2005 12:00:00 PM — All calls to Tellurian office and support phone numbers will result in a busy signal. Our phone provider is currently working to resolve this problem, but they do not have an estimated time of repair. Please send requests via email to support@tellurian.com and include a phone number where you can be reached, we will call you as soon as possible. We apologize for the inconvenience and thank you for your patience during this phone outage.

11/8/2005 8:28:00 AM — One of our transit providers, Global NAPs is having serious routing issues. There appears to be an internal routing loop on their network. We have since shut down our transit connection with them to fully restore our network connectivity.

11/6/2005 5:34:00 AM — All scheduled network maintenance has been completed as of approximately 5AM. We slightly ran over our maintenance window due to the number of devices which required maintenance and a couple of unexpected results during the maintenance process. All systems are functioning properly now. A small handful of customers may have to power cycle their equipment to restore service. Should you have any problems, please contact our technical support department at 973-940-6100. Thank you.

11/5/2005 2:43:00 PM — Tellurian Networks has scheduled service impacting network maintenance beginning at 1AM on Sunday November 6th. Each node on our network will experience an interruption which should last no longer than 15 minutes. We expect the maintenance to last no longer than a total of 2 hours to complete. If there are any questions about this maintenance, please contact our technical support center at 973-940-6100. Thank you.

10/8/2005 2:54:00 PM — The issue with errors causing packet loss on our DS3 to our Princeton POP has been resolved as of around 2:05PM this afternoon. All network traffic has been normalized. We apologize for any problem this issue has caused to our valued customers.

10/8/2005 10:09:00 AM — We are currently experiencing problems with a DS3 that feeds our Princeton POP. All services out of this POP are currently experiencing degraded performance and packet loss. We are working with Verizon to resolve the issue as quickly as possible.

9/11/2005 1:30:00 PM — UPDATE: The edge router in Jersey City, New Jersey has been restarted, and all T1 and DS3 services out of this location should be restored.Some customers may need to power cycle their routers to resynchronize and restore their connections.

9/11/2005 10:30:00 AM — We are currently experiencing a problem with an edge router in Jersey City, New Jersey. All T1 and DS3 services out of this location are currently down. We are aware of the issue and are currently working to restore service as quickly as possible.

9/9/2005 8:53:00 AM — UPDATE: Our ATM DS3 is back in service. Our transport provider was able to push the maintenance up and replace their OC-48 card earlier than originally expected. We are still following up with Verizon to prevent this from happening again in the future. If you are still having problems with your DSL connection, please power cycle your equipment. If this doesn`t resolve the issue, call support for assistance.

9/9/2005 8:22:00 AM — UPDATE: Our ATM DS3 is back in service. Our transport provider was able to push the maintenance up and replace their OC-48 card earlier than originally expected. We are still following up with Verizon to prevent this from happening again in the future. If you are still having problems with your DSL connection, please power cycle your equipment. If this doesn`t resolve the issue, call support for assistance.

9/9/2005 7:47:00 AM — UPDATE: The latest information we have about the DSL outage in NY is as follows: Verizon is currently testing trying to determine where the failure is occuring in the SONET configuration. We are hoping Verizon can find and fix the problem causing the fault tolerance to fail on this circuit soon. In the worst case, service should be restored by 10AM when our transport provider replaces their equipment to cause the OC-48 to fail back over.

9/9/2005 4:54:00 AM — UPDATE: We have discovered from our transport provider that they had an OC-48 line card fail. This forced everything to switch over to the protected side of the circuit. For some reason however, Verizon didn`t switch to the protected side of the circuit for our DS3. Our transport vendor said they will have that line card replaced by 10AM which will restore the original setup. We are trying to get Verizon to fail the circuit over to the protect mode or figure out why it has not done that on its own.

9/9/2005 4:07:00 AM — We are presently experiencing loss of connectivity to Verizon`s ATM switch on one of our ATM DS3 circuits. This circuit is in New York City and it`s primary purpose is transport for Tellurian DSL customers in LATA 132. We presently have tickets opened with our transport provider and Verizon. We are working to correct the problem as quickly as possible and apologize for the inconvenience this is causing. More information will be posted as we receive updates. This issue is being tracked under Tellurian global trouble ticket #243227.

8/23/2005 5:00:00 PM — Worldcom replaced an OC-48 line card that our circuit rides over and everything is now testing clean. We have brought the DS3 back into operation and will continue to monitor it`s status.

8/23/2005 4:00:00 PM — NOC staff started detecting packet loss on our network in the New York City area early this afternoon. We have traced it back to a DS3 backbone link that is taking errors. The circuit has been removed from service and traffic has been automatically rerouted. We have a ticket opened with our vendor to test and repair the circuit. In the meantime, there should be no noticable affects from this circuit being out of service. We will post more information when the circuit has been repaired.

8/9/2005 5:03:00 PM — As of approximately 4PM, all issues have been resolved for our southern New Jersey access numbers. We apologize for any inconvenience this caused our customers.

8/8/2005 10:00:00 AM — We`re currently experiencing a problem with dial up service in the southern part of New Jersey. Affected customers will note that their modems will negotiate, but the connection will fail. Updates will be posted as they become available.

8/6/2005 1:15:00 PM — Our vmail1.tellurian.net server has been upgraded to new hardware. The server is operational and old mail is being copied to the server now. Any new mail will be available immediately. Old mail will take a few hours to finish copying. Please let us know if you find any problems with the upgrade. Thank you.

7/29/2005 1:30:00 PM — UPDATE- The address books have been restored.

7/29/2005 9:20:00 AM — An update was performed on our primary mail server last nite. As a result of this, Webmail address books are temporarily unavailble. We are working to correct this problem as soon as possible.

7/20/2005 12:13:00 AM — Maintenance has been complete on the core router in Newton. No detectable interruptions were noted during this maintenance.

7/19/2005 — We will be performing a reload of one of our core routers in Newton at 12:00AM Wednesday the 20th. There should be little to no noticeable impact from this reload as our core routing infrastructure is redudant at this site.

7/14/2005 2:04:00 AM — An upgrade was done to a circuit carrying traffic for DSL customers in Sprint territory in northern New Jersey. Down time was less than 3 minutes.

7/6/2005 4:13:00 AM — All maintenance on ras1-jcnj has been completed. Please contact our technical support if you have any issues.

7/5/2005 8:25:00 PM — There is maintenance currently scheduled for 4:00AM on Wednesday July the 6th on ras1-jcnj. This remote access server terminates all phone calls for numbers labeled Focal NJ as the telco in our network footprint. During this maintenance, there will be a 10 to 15 minute period of time you will receive fast busies or other connectivity problems to any of these access numbers. We have scheduled this maintenance to cause the least possible interruption to our users. The purpose of the maintenance is two fold. The first is to correct recent increase in issues where users are having problems due to increased static heard when our modems are trying to negotiate. The second is an operating system upgrade to for this device. Should you have any problems post maintenance, please contact technical support at 973-300-9561. Any issues will be tracked and forwarded to our NOC for further analysis if necessary. Thank you.

6/21/2005 — This morning from midnight until completion, we will finish the server move which began last night. Most servers being moved will not affect service to customers. Any outages should not last longer than 10 minutes. Thank you.

6/19/2005 10:37:00 PM — At approximately 8:50PM Sunday evening, we experienced a complete failure of one of our ethernet switches. This switch connects all of Tellurian Networks` own servers in our Newton data center to the rest of our network. Immediately upon detecting this failure, an engineer attempted to restore service by restarting the switch. Service was back up for a very brief period of time before it failed again. As an emergency measure, the engineer replaced the switch with a spare as a second engineer groomed Tellurian`s VLANs over to another switch. At this time we have completely restored connectivity to all of our servers. This is only a temporary measure. Later tonight we will begin maintenance that was planned for later in the week. This maintenance will involve moving all Tellurian Networks` servers to a new location in our data center connecting them to new switches that have been in place and ready for the migration. In the new configuration we have many fault tolerant measures built in to prevent any similar failure in the future. We will be attempting to cause as little disruption as possible by migrating a single server at a time. Downtime per server should not exceed 10 minutes each. We apologize for any inconvenience this outage has caused to our customers. We thank you for your patience as conduct this very necessary maintenance tonight to further improve the resiliency of our network and servers.

6/15/2005 11:42:00 AM — The problems in the 609 area have been fixed. We traced it back to a problem on the DNS server used by customers in this area. Please contact technical support if you have any remaining troubles.

6/15/2005 9:00:00 AM — Several customers in the 609 area of New Jersey have reported that they are able to connect, but not view websites. Our engineers are looking in to this problem, and we`ll post information as soon as it becomes available.

6/10/2005 7:46:53 AM — This morning we experienced an issue where our primary mail server was unresponsive. A physical restart of the machine was required to restore service. We`re currently investigating the cause of this and apologize for any inconvenience this may have caused.

5/25/2005 1:15:00 PM — One of our transport vendors, Veroxity, will be performing maintenance on May 27th between 5:00AM and 7:00AM at 32 Old Slip in New York City. Internet transit through their network will be automatically rerouted during this maintenance, however a DS3 handed off to us from them which carries all DSL traffic in Verizon territory to our network for LATA 132 (New York City area) will also be affected. DSL customers affected by this can expect no more than 5 to 10 minutes of downtime. There is a possibility that your DSL router may have to be power cycled afterwards in order to re-establish the connection. Should you have any problems outside our vendor`s maintenance window, please contact our network operations center at 973-940-6100. Thank you.

5/24/2005 8:35:00 AM — Update- All systems are functioning normally again. Please contact technical support if you have any remaining troubles.

5/24/2005 8:20:00 AM — We`re currently experiencing a problem with our primary mail server. At this moment, customers will be unable to send or receive email. Engineers are working on it and will have service restored as soon as possible.

5/24/2005 1:03:11 AM — users.tellurian.net has been upgraded and is now fully functional again with additional capacity for our growing user base.

5/23/2005 — For approximately the next 24 hours, customers with websites on our Users server will be unable to upload new files or update their websites. We are installing a larger hard drive. This affects people with websites that begin http://users.tellurian.com
People will still be able to view the websites on the server during this time. Thank you for your patience during this upgrade. Please contact Technical Support if you have any questions.

5/22/2005 — Early this morning at approximately 2:40AM, switch4-nwtnj hung. This switch connects the majority of Tellurian Networks` servers to our network. This issue affected DNS services out of Newton along with mail, web, and authentication services for dialup and DSL. This initially wasn`t noticed because our primary network monitoring tools all run off of this switch. The problem has since been corrected. We apologize for any inconvenience this may have caused.

5/20/2005 — At 8:33AM this morning we attempted to gracefully reroute traffic to our router that handles DSL customers in Sprint territory. The purpose of this was to cause 0 impact on our customers while we made a configuration change. Unfortunately we triggered a bug in our core router in Jersey City which caused our IGP to drop all adjacencies on an 802.1q trunk. We have since corrected the problem and will work with our vendor to determine why this happened and how to fix it.

5/5/2005 12:50:00 AM — We will be reloading core3-nwtnj at 1AM. This router concentrates DSL connections for customers in Sprint territory, as well as a handful of T1`s. The purpose of the reload is a router OS change. Downtime isn`t expected to exceed 10 minutes.

5/4/2005 — We are working with the Cisco TAC to troubleshoot a bug which is preventing our upgrade to a newer version of the software which runs on our DSL aggregation routers. DSL customers in northern NJ Verizon territory will be out of service from approximately 2:00AM until 4:00AM EST.

4/23/2005 2:17:43 AM — The upgrade for edge2-jcnj did not work as expected. We have rolled back the upgrade and will contact our router vendor to discuss the reason for the failure. We will announce another date in the future when we are ready to try the upgrade again.

4/22/2005 6:04:22 PM — We will be rebooting edge2-jcnj tonight at 1AM Friday morning. This will affect all DSL customers in Verizon territory in New Jersey. Total downtime should be less than 5 minutes. This is needed for a software upgrade to allow additional features.

4/18/2005 5:51:01 PM — We will be rebooting core2-nyny tonight at midnight as part of a scheduled router software upgrade. This will affect DSL customers in New York and any T1 customers connected to our Broadway POP. Total downtime should be less than 5 minutes. We will also be rebooting edge2-jcnj tonight at midnight. This will affect all DSL customers in Verizon territory in New Jersey. Total downtime should be less than 5 minutes.

4/12/2005 — There is an intermittent problem with our primary mail server, causing it to not respond for a minute or two at a time. We are working on resolving this and apologize for the inconvenience. Customers with @tellurian.com and equivalent email addresses are affected by this; customers with their own domains who host email with us are not.

4/6/2005 10:02:58 PM — We have cancelled the planned maintenance for this morning. We will re-post when this is re-scheduled.

4/6/2005 1:02:39 PM — We will be moving the racks which currently house Tellurian's servers at 12:01AM EST. This will affect all email, web hosting, and dns served from Tellurian's servers. We anticipate the downtime from this move will be less than 30 minutes. This move is needed to facilitate the installation of new air conditioning units in the Tellurian datacenter.

4/1/2005 12:48:00 AM — The router upgrade has been completed. All systems are functioning normally at this time. If you experience any problems as a result of this upgrade, please contact our 24x7 NOC at 973-940-6100. Thank you.

3/31/2005 — Service affecting maintenance will be performed late this evening at 12:00AM, Friday April 1 on a router serving DSL customers in Sprint territory, iTellus SDSL customers out of the Newton central office and a very low number of T1 customers homed off of this router. The maintenance is a planned router operating system upgrade to enable new features and services across our network. This is the first router to be upgraded. Other router upgrade announcements will follow on later dates if all goes as planned.

3/26/2005 — Tellurian Networks will be closed on Sunday 3/27/2005 for The Easter Holiday. Tech Support will resume on Monday 3/28/2005.

3/20/2005 11:40:00 PM — All maintenance on the RAS has been completed as of approximately 11:10PM. Please let us know if you experience any problems. We have been monitoring and verifying all functionality for about 30 minutes now and cannot detect any problems. We will continue to monitor the hanging modem problem which was the reason for this upgrade. Thank you for your patience and understanding as we work to improve services for our valued customers.

3/20/2005 — An engineer will be performing maintenance on one of our remote access servers located in Jersey City, New Jersey at approximately 11PM. This affects dial-up numbers served by Focal, NJ. These can be viewed on our local number lookup on our web site. There will likely be dropped calls and temporary busy signals as the maintenance is performed. The purpose of this maintenance is to attempt to solve issues with hanging modems that result in some failed connects. More information will be posted once the maintenance is completed. We thank you for your patience and understanding.

3/18/2005 — All DSL customer issues caused by Verizon`s trunk problem should now be resolved. Please let us know if you still experience any problems by calling out NOC at 973-940-6100. We apologize for any inconvenience this may have caused to our customers. Thank you.

3/17/2005 1:11:00 PM — It appears there are still groups of customers experiencing latency issues with DSL lines in Verizon territory. Some customers that were having problems yesterday are fixed but not all of them. We are actively escalating the issue with Verizon and hope to have a resolution soon. More information will be posted as we obtain it. Thank you for your patience.

3/17/2005 8:57:00 AM — The latency issues with DSL customers in Northern NJ has been resolved as of yesterday afternoon. Verizon has rerouted and reprioritized traffic on their network to relieve the congested trunk that was causing this issue. If there are still any problems, please contact our NOC at 973-940-6100. Thank you.

3/17/2005 — All issues with vmail1.tellurian.net were resolved as of approximately 11:55PM on Wednesday the 16th.

3/16/2005 11:50:00 PM — We are currently exeriencing a problem with one of our mail servers: vmail1.tellurian.net. We started experiencing this problem during routine maintenance. If your domain is hosted on this server, you will presently be unable to send or receive email. A technician is currently dispatched and investigating the problem and working to correct it. We apologize for any inconvenience this may cause.

3/16/2005 — There is currently an issue with a trunk on Verizon`s ATM network that is affecting DSL customers in northern NJ where Verizon is the phone carrier. Affected customers will see sporadic latency and some packet loss caused by this overloaded trunk. Verizon is actively working on the issue, however they were unable to provide an ETR at this time. We will be checking back with them and posting more information as it becomes available.

2/25/2005 — Tellurian Networks is pleased to announce the public release of the Tellurian Accelerator dial-up acceleration software. Tellurian Accelerator improves your web browsing experience by dramatically accelerating the delivery of web pages to your computer. And unlike other ISPs, this service is available to all Tellurian Networks dial-up customers at NO additional cost. Please click here to download the Tellurian Accelerator dial-up acceleration software and for set-up instructions.

2/11/2005 — New Weekend Residential Technical Support Hours - Effective immediately, live technical support hours for dial-up and residential DSL services on Saturdays and Sundays are 10:00 AM to 6:00 PM.

2/1/2005 11:22:21 PM — Tellurian Networks is pleased to announce the open public beta of our dialup acceleration software. This service will be available to all Tellurian dialup users in final form in the near future. The software has been tested internally and has proven stable and reliable. We would like input from additional users. However, since this is a beta, our support team will not be able to provide direct support. We would like your feedback though. Please send an email message to support@tellurian.com with your thoughts and experiences. Thank you. The beta can be downloaded here.

1/13/2005 2:30:00 PM — Attention Former ShoreNetworks Customers: All @shorenetworks.net/.com email has been migrated to the Tellurian mail server. If you experience any problems getting your email or need any assistance, please contact or call technical support at 973-300-9561

1/12/2005 1:45:00 PM — Attention Former ShoreNetworks Customers: We are currently in the process of migrating all @shorenetworks.net/.com email from the Shore Networks mail server to the Tellurian mail server. While we do not anticipate any problems with this migration, access to @shorenetworks.net/.com email may at times be temporarily unavailable or you may notice that all email has not been migrated over. Please be assured that no email will be lost and it may take several hours to complete this migration process. No changes should be required on your part for this migration, but if you experience problems with your @shorenetworks.net/.com email after this migration has been completed, please contact or call technical support at 973-300-9561

1/8/2005 1:04:56 AM — The upgrade was completed successfully on vmail2.tellurian.net. All systems are functioning as of 1:05AM. If you experience any problems with your virtual mail service which is hosted on this server, please contact us. Thank you for your patience.

1/7/2005 10:00:54 PM — We will be performing some maintenance on one of our vmail servers tonight. The specific server is vmail2.tellurian.net. The maintenance involves hardware upgrades in anticipation of future growth. We expect to have the mail offline for approximately 1 hour at the most beginning at 12:00AM Saturday 1/8/05. If you have a domain served by this server, you will be unable to send or receive mail during this maintenance window. We appreciate your patience as we work to improve our services. A completion notice will be posted here when the maintenance is done. Thank you.

 

2004 - Archived MOTD

12/30/2004 2:02:07 PM — Tellurian Networks will be closed on Sunday 3/27/2005 for The Easter Holiday. Tech Support will resume on Monday 3/28/2005.

12/26/2004 9:26:09 PM — We will be reloading our core3-nwtnj router at midnight for a router software upgrade. Only Sprint area DSL and Frame Relay T1/T3 customers should be affected. Expected downtime should be less than 5 minutes.

12/24/2004 12:15:00 PM — Tellurian Networks holiday schedule is as follows: Fri Dec 24 - Office closed, technical support 8AM-4PM; Sat Dec 25 - Office and technical support closed; Sun Dec 26 - Technical support 8AM-6PM; Mon Dec 27 - Normal office and technical support hours resume at 8AM. Business customers have 365/24/7 emergency response as always. The staff of Tellurian Networks wishes everyone a safe and happy holiday!

12/22/2004 9:00:00 AM — Attention Former Shore Networks Customers - Please use http://mail.shorenetworks.com/ to access your web mail. We suggest that you bookmark this site or add to your "Favorites" for future reference.

12/13/2004 9:03:24 AM — **Update: The address books have been restored. Orig message: Several users of Tellurian Networks Webmail have reported that their Address Books are missing. We are working on determining the cause and will restore the lost address books.

11/23/2004 1:45:11 PM — Attention CSI customers, we have moved all email accounts onto Tellurian's servers. All @csionline.net email will now be delivered to your new mailbox on Tellurian's servers. If you require any assistance as a result of this change, please contact our support team via telephone using 973-300-9561. Thank you.

11/23/2004 1:29:36 PM — ATTENTION FORMER CSI ONLINE CUSTOMERS: We are currently in the process of migrating all @csionline.net/.com email from the CSI mail server to the Tellurian mail server. While we do not anticipate any problems with this migration, access to @csionline.net/.com email may at times be temporarily unavailable or you may notice that all email has not been migrated over. Please be assured that no email will be lost and it may take several hours to complete this migration process. No changes should be required on your part for this migration, but if you experience problems with your @csionline.net/.com email after this migration has been completed, please do not hesitate to contact technical support at 973-300-9561

11/19/2004 12:58:15 AM — Our vendor encountered some problems during the fiber roll and was unable to complete the maintenance as planned. This extended the maintenance time by another 45 minutes. Everything is normalized now. There was no downtime during this maintenance because of redundant backbone design of our network. We will be rescheduling with our vendor to complete this maintenance in the near future after they have resolved the issues they were experiencing.

11/18/2004 6:30:05 PM — One of our vendors will be performing a fiber roll tonight which affects a DS3 circuit between our Jersey City POP and one of our New York City POPs. This maintenance will begin at approximately 11PM tonight. There should be very little noticeable interruption in service as we have a redundant DS3 to this location routed through another New York City POP of ours. All traffic will automatically be re-routed when this circuit is down for maintenance. We are told by our vendor that the maintenance will last between 15 minutes to a full hour in time. Should there be any problems with or questions about this maintenance, please contact our NOC at 973-940-6100. Thank you.

11/16/2004 4:51:56 AM — Verizon has replaced all internal CO wiring which they believe was the root cause of the frame DS3 problems. Tellurian will be closely monitoring the line to ensure it is truly repaired.

11/15/2004 5:01:22 PM — Verizon apparently did not fix the root of the problem with the DS3 circuit as it is back down once again. More status will be posted as it is obtained. Update - The NJ Frame DS3 is up again.

11/15/2004 8:42:06 AM — Since late Sunday evening, we started experiencing problems again with our frame relay DS3 in Jersey City. This is the same circuit that was problematic last Thursday. Both Tellurian Networks and Verizon had dedicated numerous resources throughout the night to resolve this issue. As of around 8AM, the circuit is back up and running. A Verizon technician finally discovered that all of the spare pre-run coax cables they had been switching our circuit to were testing bad. Upon discovering this, she ran a new temporary patch cable to restore our circuit. Verizon will be replacing the bad coax cable today, testing the new cable and then scheduling a time with us to move the DS3 back over to it. There will be one more very brief interruption late tonight during out maintenance window to do this. We believe this problem is finally resolved and apologize for any inconvenience this may have caused you and your customers.

11/12/2004 12:09:34 AM — Verizon has finally managed to isolate and correct the issue with our frame relay DS3 serving Northern NJ. There was a bad card in the Bergen central office. This card was pulled and replaced with another one which was also apparently bad. Finally, the protect card was swapped in and the circuit is running clean. A replacement protect card will be installed in the very near future. The circuit is running completely clean now and all problems have been cleared. Should you have any questions or issues, please contact our network operation center at 973-940-6100. We sincerely apologize for any inconvenience this may have caused you and thank you for your patience while this was resolved.

11/11/2004 12:27:22 PM — Tellurian's northern NJ Verizon frame relay DS3 circuit is currently down. This affects all frame relay T1 and DS3 customers fed from this POP. Tellurian engineers are staying on top of Verizon to ensure they fix the circuit ASAP.

11/8/2004 9:40:00 AM — A channelized DS3 out of our POP at 32 Old Slip in New York City is currently bouncing. This affects T1 customers served out of this POP riding over this specific DS3. We have a trouble ticket opened with Verizon who is currently investigating. Verizon has repaired this circuit.

11/3/2004 11:43:55 PM — We have completed the upgrade of the backbone circuit into Sprint's network adding capacity for Tellurian Networks DSL services in Sprint territory. There were only two momentary interruptions in connectivity for DSL customers in Sprint territory during the upgrade. Please let us know if you experience any problems as a result of this maintenance. - Tellurian Engineering

11/3/2004 11:28:04 PM — We will be upgrading the bandwidth of the backbone connection between our network and Sprint very shortly. This will increase available trunking capacity for DSL services in Sprint territory back to our network. There will be an interruption of service that will last several minutes while Sprint and Tellurian reconfigure equipment.

10/30/2004 10:18:26 AM — We are happy to welcome former CSI Online customers to the Tellurian family. Until we move CSI email accounts, do not access webmail by using the link above. Instead, use webmail.csionline.net.

10/30/2004 1:21:45 AM — Verizon is currently doing maintenance on one of our frame-relay DS3 circuits. This affects most frame-relay T1 and DS3 customers in northern NJ. The maintenance is preventative to detect and repair a fault that has been occurring with this circuit. If you have backup connectivity, this maintenance will not affect you. The maintenance should be complete within two hours and is taking place during our normal nightly maintenance window.

10/20/2004 5:20:37 AM — Our vendor came this morning to replace all 72 batteries in both UPS units. Maintenance was performed successfully and both UPS units have all new batteries. We have also budgeted and put this event on our calendar to perform preventative maintenance replacement every three years in the future.

10/11/2004 5:48:37 PM — This morning in our Newton, NJ datacenter at approximately 11AM, one of our UPS batteries self destructed. The UPS shut down and the static transfer switch went into bypass mode. Since our power systems are designed with N+1 fault tolerance, this did not affect any Tellurian or customer systems. All systems are still protected by our second UPS. The first UPS battery will be replaced tomorrow morning to bring the unit back online. We have scheduled a complete replacement of all 72 batteries in both UPS units for early next week since they have been in service for a little over two years. We will provide a more precise schedule before the work is performed. There is no operational impact as a result of this incident, but we want to keep customers informed regarding all network and/or datacenter events, maintenance, and upgrades.

9/30/2004 5:34:42 PM — Verizon has rerouted some traffic to fix the congestion issues on the public trunk of their network. This should resolve any problems people were seeing with their circuit latency or packet loss. If you still have any problems, please contact our NOC at 973-940-6100.

9/30/2004 4:01:44 PM — Verizon is currently experiencing a problem with an oversubscribed trunk between two public switches in Northern NJ. As a result, some customers with DSL, ATM or frame service riding over this trunk on Verizon's public network are experiencing packet loss and high latency. We are working with various Verizon departments to get this resolved. Updates will be posted as we receive them.

9/20/2004 2:16:26 AM — Verizon has repaired the DS3 which serves our NJ frame relay customers. The second tech found a bad patch cable cross-connect inside the central office and replaced it. The circuit is no longer showing any errors and is stable and fully operational at this time.

9/19/2004 10:57:44 PM — Verizon has a tech enroute with a replacement MP3 card for the frame relay switch. It should be repaired within a few hours.

9/19/2004 6:42:00 AM — Verizon has dispatched staff to the CO and they are working to restore the T3 to service. This outage affects all Verizon area frame relay customers in NJ. If you have a backup DSL or ISDN line, you will not loose connectivity.

9/19/2004 1:58:08 AM — During the T3 maintenance window this morning, Verizon was asked to test the circuit since replacing the equipment on the Tellurian side of the connection didn't fix the problem. Verizon found a problem and they are working to repair it as quickly as possible. We do not have an ETR at this time.

9/18/2004 7:00:00 PM — Emergency Maintenance will be performed on one of our edge routers in Jersey City NJ at approximately 10:00 pm EST. Service interruption should be minimal and will affect all northern New Jersey Frame Relay customer for approximately 5 to 10 minutes.

9/18/2004 2:28:02 PM — As of 10:25AM this morning, service has been restored by Global NAPs. All numbers terminated by Global NAPs are fully functional again.

9/18/2004 8:30:37 AM — We are currently experiencing an outage with our PRI circuits at Global NAPs. This makes all numbers served by Global NAPs unavailable at this time. We have a ticket opened with them and are working to get service restored. In the meantime, please use our local number lookup to find an alterate number not served by Global NAPs until service is restored. Please be sure to check with your operator to verify the new number is a local call before making any changes to the number you dial. Tellurian Networks will NOT be responsible for any long distance charges. Thank you.

9/17/2004 6:47:44 AM — We are currently experiencing intermittent problems with a frame relay DS3 out of our Jersey City POP. This affects most customers with frame relay T1 and DS3 circuits in the Northern and Central NJ area served by Verizon. We believe the problem is due to bad hardware and we are looking to replace the suspect equipment as soon as possible. More information will be posted here as soon as it becomes available.

7/23/2004 2:20:48 PM — Verizon has resolved the issue with their switch in Freehold. All DSL customers with traffic running through this switch are now back in operation. If anyone affected by this issue has any further problems, please contact our NOC at 973-940-6100. Thank you.

7/22/2004 3:23:23 PM — Verizon is currently experiencing a problem in a public switch in Freehold. There is a problem with the controller card which affects at least 4 OC3's connected to this switch. This affects customers with DSL service in certain exchanges of the 732 area code. Verizon is currently working with their switch vendor to repair the switch. We will post an update as we get more information.

7/20/2004 9:25:00 AM — Some access numbers for Tellurian Networks served by GNAPs are currently not functioning. We have contacted GNAPs and they expect to have this resolved ASAP. Click here to find an alternate access number where the "TelCo" is not listed as GNAPs.

7/11/2004 9:29:36 AM — There was a problem with a number of access lines after we made the software change. The problem has been resolved as of 9:30AM and all customers should be able to get online again now. We apologize for the inconvenience.

7/11/2004 6:48:51 AM — We have changed the version of code running on our dialup equipment in Jersey City. This affects all customers dialing from Sprint territory and all customers dialing any number ending in 1000 or 9835. This was to fix a memory leak and a SNMP counter error. No customers should be affected except for a brief period of busy signals while we upgrade the equipment.

7/2/2004 6:03:34 PM — Tellurian Networks standard technical support will be unavailable on Sunday, July 4th and our business office and support will also be closed Monday, July 5th due to the holiday. Emergency support for business class services are available as always 24/7/365. Our staff wishes everyone a happy and safe Fourth of July weekend!

6/15/2004 9:55:09 AM — There are ongoing problems this morning on Yahoo's, MSN's, and Google's networks. These services have been largely unavailable this morning. These problems are not related to Tellurian Networks service, and we have no ETA on when they will be resolved.

6/15/2004 12:22:54 AM — We will be performing a software upgrade on our ras1-jcnj dialup server at 12:30AM. This should improve connections by fixing and occasional problem with static being heard via the modem DSPs. Total downtime should be less than 10 minutes.UPDATE: The upgrade has been completed. Total downtime was about eight minutes. Thank you.

6/3/2004 2:49:12 AM — All former Cybercomm customer email accounts have all been moved to Tellurian's mail servers. This change should be transparent to most users. If you have any problems with email, please contact support. Thank you.

5/24/2004 5:28:19 PM — We will be upgrading our edge1-jcnj router at 12:30AM on Tuesday morning. This will completely replace the hardware which caused the T1/T3 frame relay and Verizon area DSL outage Friday afternoon. We expect downtime to be less than 30 minutes. We will also be upgrading ns3.tellurian.net at the same time. This upgrade should also take less than 30 minutes.

5/23/2004 5:10:17 PM — A technical note for T1 and DSL customers in northern NJ who have Verizon as your local phone company: Tellurian Networks Verizon area frame relay T1 customers and DSL customers in northern NJ have always been connected to the same router which has redundant power supplies, redundant power inputs, and dual backbone connections. This router setup and POP design have never given us any problems in the past and this design has served us very well for 10 years with multiple generations of routers and our continued growth and scaling of POPs to meet customer connectivity demands. Having a single router enabled a broad variety of customer router equipment to work with minimal customer side router configuration. On Friday, our edge1-jcnj router spontaneously rebooted and would not load the OS after the reboot. Turning the router off and back on did not fix the problem. A technician went to Jersey City immediately with a spare router to replace the defective unit and found that removal of a single port adapter allowed the router to boot. We thought we found the root cause which seemed to be a bad port adapter. After the router was operational again, we didn't want to make any immediate changes or perform any further testing during the day. However, we installed the spare router in the rack with a plan to move all DSL connections to the new router to improve redundancy. Sunday night at 1AM, we moved all northern NJ Verizon territory DSL customers to the new edge2-jcnj router. This change will ensure that any single edge router failure or problem on Tellurian's side will no longer cause a complete loss of connectivity for northern NJ T1 customers with a backup DSL line. We also performed router software updates on all routers and switches in Jersey City to the most recent stable general deployment release. While performing these updates, we tested edge1-jcnj to ensure complete functionality. The no-boot problem resurfaced immediately. We isolated the problem to be a defective mid-plane on the 7206 which halts the boot process until a card is either removed or inserted while the router is powered on. (This router supports online insertion and removal.) Since we know the exact nature of the problem, we now have a temporary work-around should the router reboot for any reason before we replace it tomorrow - this is highly unlikely since other than router software updates, most of our routers have an uptime of many months or years. We will be obtaining a new replacement router on Monday and we preliminarily plan to swap the router on Monday night/Tuesday morning. The new DSL aggregation router edge2-jcnj is in place and will ensure that all customers with backup DSL will experience no interruption of service during this maintenance window. We apologize for any inconvenience this outage caused for our customers. Network reliability and security are Tellurian's top priorities and we will are doing everything possible to ensure that this particular mode of failure cannot reoccur as well as reviewing all current and future edge and core router connectivity system designs to identify and eliminate any single points of failure. All T1 customers with backup DSL are now or will soon be running BGP on their router links to Tellurian - this is significantly more complicated than a floating static route, but it is needed to provide proper routing with two different connected routers on the Tellurian side of the connection. Please let us know if you have any questions or suggestions and we will be happy to help. Thank you.

5/22/2004 10:36:39 PM — We will be moving all northern NJ Verizon area DSL customers to a new router this evening to provide enhanced fault-tolerance for dedicated access customers in northern NJ. Expected downtime is less than 30 minutes. This change will happen at 12:30AM Sunday morning.

5/21/2004 5:16:26 PM — All services on our edge router in Jersey City are now restored. A technician discovered a faulty port adapter. Once this was removed, the router started functioning again. All services served by this port adapter were moved to another interface. We apologize for any inconvenience this has caused. We are also currently evaluating ways to enhance the existing redundancy at this POP.

5/21/2004 3:22:00 PM — We are currently experiencing a problem with our edge router in Jersey City, New Jersey. All T1, DS3 and DSL services out of this location are currently down. We are aware of the issue and are currently working to restore service as quickly as possible.

5/16/2004 9:17:17 AM — There was a problem with tellurian.com email server for approximately 25-35 minutes starting at approximately 9:00AM this morning. Customers with their own domain name are served by different servers and were not affected at all. The problem was quickly resolved and users can now send and receive email normally. We apologize for the inconvenience. Thank you.

5/11/2004 5:45:00 PM — We are aware of various Sprint DSL connection issues mostly affecting customers in the Sussex County, NJ area. We have contacted Sprint and we currently do not have an ETA as to when these problems may be resolved. Additional information will posted as it becomes available.

4/2/2004 4:15:00 PM — ATTENTION FORMER NJI CUSTOMERS - If you have a @nji.com email address you must use pop3.tellurian.com as your incoming mail server name and smtp.tellurian.com as your outgoing mail server name. This is required because Tellurian Networks has migrated all email from the NJI mail system to our mail system. Please note that this change is not required if you have mail.nji.com as your incoming and/or outgoing mail server names as that will work with our mail system. Please contact Tellurian Networks Technical Support at 973-300-9561 if you need assistance on updating the mail server information for your email program.

3/28/2004 3:37:30 AM — We have added hundreds of new access numbers for NJ and PA. The new coverage area includes the NJ shore area (LATA222) just in time for Spring and weekend trips to the shore. All numbers are available to all customers immediately. We will be publishing a new version of the Tellurian Dialer in early April which will include all the new numbers.

3/26/2004 2:31:10 AM — All NJI Email accounts have been moved to Tellurian's mail servers. If you are experiencing any problems logging in to check email, please contact our support team 973-300-9561. All former NJI customers now have all the benefits of Tellurian email including webmail, anti-spam, and anti-virus protection. Anti-spam rules must be turned on via webmail account options. Anti-virus protection is automatic.

3/24/2004 11:24:40 PM — We have updated the software on our northern NJ dialup equipment. This is to improve compatibility with the new modem code loaded two weeks ago. Dialup traffic was interrupted for approximately 10-15 minutes.

3/24/2004 12:16:02 PM — At 11:26AM this morning, our core router in Newton, NJ experienced a reboot due to what appears to be a software bug. We currently have a case open with Cisco on this issue. It is likely that we will be upgrading the IOS version on this and possibly other core routers on our network in a near future maintenance window. More information will be posted if maintenance is planned.

3/24/2004 10:06:14 AM — Some customers in the 609 and 732 area codes may experience problems when attempting to connect. We have contacted the responsible telco and we expect resolution soon.

3/5/2004 10:34:28 AM — HOAX ALERT Some customers are receiving email with an attachment with the subject "E-mail account disabling warning", "E-mail account security warning" or similar stating that the mail server will be down or that you need to follow the steps in an attachment to protect yourself from a virus, etc. This is a hoax and this is a new virus called W32/Bagle or W32/Beagle. Do not open this attachment. Delete the message. We have sent out an email regarding this hoax to provide further details. Please contact Tellurian Networks Support if you would like additional information. Also please see this Symantec Security Response page for additional information.

3/2/2004 4:01:47 PM — Please be aware that effective March 4th, one of our mail servers (smtp-forward.tellurian.net) will no longer allow relay from other computers or servers unless the destination domain is configured on that server to allow it to do so. This change should not affect anyone, but there may be some customers who have unknowingly pointed their mail servers to relay all mail through smtp-forward.tellurian.net for some reason. This server was never intended as an outbound relay server and will be reconfigured on the 4th to reflect this. If you have your own mail server, you shouldn't need to relay mail through anything. Your server should deliver the mail directly. If you must send through another server for some unknown reason, you can use smtp.tellurian.com.

2/25/2004 5:50:18 PM — The busy signal problem from earlier today has been mostly resolved with the exception of a few access numbers in the Rockaway and Morristown NJ areas. If you still experience busy signals or cannot connect, please click here to find an alternate access number. We recommend that you select an access number that ends in 9835 as other access numbers may result in a busy signal.

2/25/2004 2:50:14 PM — Some customers may experience intermittent busy signals or a "all circuits are busy" message for some of our access numbers. We are aware of this problem and we are currently working with the responsible telco. In the meantime and until this is resolved, click here to find an alternate access number. We recommend that you select an access number that ends in 9835 as other access numbers may result in a busy signal.

2/19/2004 11:30:00 PM — If you use Eudora 5.1 or greater, please click here for steps you'll need to take to avoid interruption in email service when we enable SSL on our mail server Friday, February 20, 2004. UPDATE: Our mail server has been updated as of 12:00AM 2/20/04 to support STARTTLS SSL negotiation on the standard SMTP, POP and IMAP ports.

2/3/2004 6:37:18 PM — Our vmail server failed again this evening. Upon further investigation this time, we found that the CPU fan was failing on one of the processors in the system causing one processor to overheat and crash the system. As a temporary measure we have disabled that CPU to prevent overheating and brought the system back online. We will permanently correct the problem during regular maintenance hours.

2/3/2004 4:56:49 PM — At around 4:28PM this afternoon we experienced a brief outage with our vmail server. This affects all customers with email at their own domain name. A reboot of the server has corrected the problem. We suspect the issue may be hardware related although we see no immediate signs of hardware failure other than this event. We plan on replacing this server in the near future to avoid possible future downtime. We apologize for any inconvenience this may have caused.

1/30/2004 12:42:59 PM — The problem with our New Jersey access numbers has been resolved. If you continue to have any problems with any of our access numbers, please contact Technical Support 973-300-9561.

1/30/2004 11:50:00 AM — Calls to some of our New Jersey access numbers are resulting in busy signals or "not in service" messages. We have our telephone company looking into this and we do not have an ETA as to when this will be resolved. We will post additional updates as we receive them.

1/30/2004 10:54:40 AM — Early this morning, one of our Portmasters experienced a hardware failure, causing some of our New Jersey access numbers to not answer calls. These numbers have since been rerouted to other equipment and are working normally.

1/28/2004 2:10:32 PM — Tellurian Networks now has a presence on the NYIIX public peering exchange in New York City. We are currently peering directly with about 20 other networks and are continuing to expand our peering relationships with other networks and ISPs. Overall this will lower latency, reduce the number of hops to reach destinations and boost throughput to certain networks. More information about this peering exchange can be found at http://www.nyiix.net. A list of many of the networks we are currently peering with and plan to establish peering relationships with can be found on this site. An online list of who we peer with will be available in the near future.

1/24/2004 1:28:41 AM — We have made changes to the way all former lsa.net, planet.net, and rtonline.net customers email addresses are handled. They were formerly sent to our corporate vmail server then forwarded to mail.tellurian.net. Now they are routed to mail.tellurian.net directly. This should help to make Tellurian's world class anti-spam and anti-virus filtering far more effective for customers with old email addresses at those domains since all rules will be applied immediately.

1/22/2004 3:06:44 AM — The Tellurian support team has received reports of a new virus/worm which sends a message saying it is from the ISP's accounting department and prompts the user to open an attachment. Tellurian will NEVER send an unsolicited attachment to ANY customer for ANY reason. Never open any unexpected attachments received via email even if they look like they are from someone you may know. The messages we have seen so far are sent to user@garden.net and supposedly from garden.net's accounting dpt. We haven't seen any of these sent to @tellurian.com/net accounts yet, but it is just a matter of time.

1/16/2004 8:00:02 PM — One of our vendors is currently having network issues that was affecting a specific link between two of our routers. This was causing high latency and some packet loss mostly for customers with DSL in Sprint territory, Tellurian iTellus DSL, and Sprint frame relay T1 circuits. We've shut down this circuit and are using alternate paths on our network now to route traffic. Normal network performance has been restored as a result. We will wait for our vendor to repair their problem before using this link again.

1/16/2004 2:18:17 PM — The Sprint issue affecting some of our customers in the Sussex area has been resolved. Customers may need to reboot their DSL routers to bring their connections back up. Please contact technical support at 973-300-9561 if you have any ongoing problems.

1/16/2004 9:05:04 AM — The Sprint problem affecting some of our DSL customers in the Sussex area continues. At the moment, a Sprint technician is on site working on the malfunctioning equipment. We still have no ETA on a repair.

1/15/2004 9:43:56 AM — Tellurian Networks is aware that DSL customers served by the Sprint Sussex, NJ Central Office (CO) have been without DSL service since yesterday. Once again this is a Sprint equipment failure and Sprint has been unable to give us an ETA as to when this problem will be resolved. We will continue to update our MOTD as we receive additional information. In the interim, DSL customers can connect via modem dial-up service, please contact Technical Support at 973-300-9561 for assistance.

1/11/2004 9:36:28 PM — There is currently a problem with spam filtering. Some spam messages are being passed through even though they should be blocked. We are going to revert back to the previous version of the spam filtering engine.

1/11/2004 10:09:55 AM — Many NJ DSL customers in Verizon territory are down now as a result of a down OC3 serving many central offices. This Verizon outage is affecting customers of all ISPs in NJ. Verizon is working on the problem and anticipates resolution within a few hours. Any customer who needs immediate Internet access should contact support at 973-300-9561 for a temporary dialup account.

1/10/2004 10:29:55 AM — Sprint DSL in the Sparta area will be affected by an outage today. Customers will have DSL sync, but will not be able to browse. Sprint techs are currently working on replacing the faulty hardware, and are expected to have service restored by later this afternoon.

1/7/2004 8:43:40 PM — Tonight at approximately 10:00PM, we will be rebooting our NJ RAS equipment. This will cause a temporary interruption for dialup customers in NJ calling from all Sprint areas and Verizon areas when dialing a number ending in 9835. This is for an upgrade to allow us to re-enable compression for better dialup performance in the near future.

1/7/2004 3:34:45 AM — At 1:45AM, our IP transit DS3 to XO went down due to XO`s GSR router failure which serves all circuits in the NY area. This outage notification is just for those customers who are interested in knowing such things. We have a highly redundant and fault tolerant network and this single DS3 failure doesn't affect service to any of our customers. We have plenty of additional transit capacity through multiple other links and no performance difference will be seen by any of our customers.

1/2/2004 8:00:00 AM — Tellurian Networks New Year's schedule is as follows: 
Wednesday Dec 31, 2003: Office and Support 8AM-6PM
Thursday Jan 1, 2004: Office and Support Closed
Friday Jan 2, 2004: Office Closed, Support open 8AM-8PM
Saturday and Sunday, Jan 3-4, 2004: Support available on a callback basis 8AM-8PM

2003 - Archived MOTD

12/26/2003 9:00:00 AM — Tellurian Networks wishes our customers and their families very happy Holidays! Our Holiday schedule is as follows:
Wednesday, Dec 24th: Technical Support closes at 5PM
Thursday, Dec 25: Office and Technical Support are Closed
Friday, Dec 26th: Office is closed, Technical Support is available 8AM-4PM on a callback basis.
Saturday, Dec 27th: Technical Support is available 8AM-4PM on a callback basis.
Sunday, Dec 28th: Technical Support is available 8AM-8PM on a callback basis.

12/21/2003 12:47:19 PM — Update on Sprint Sussex CO DSL Outage- As per Sprint DSL Support, affected equipment was replaced last night at Sprint Sussex CO and all DSL connectivity has been restored.

12/19/2003 1:05:47 PM — Update on Sprint Sussex CO DSL Outage - As per Sprint Advanced Technical Support, replacement equipment is currently in transit to the Sprint Sussex CO, but there is still no ETA as to when the actual repair will occur. We will continue to update as we get additional information.

12/19/2003 12:03:30 PM — Tellurian Networks is aware that DSL customers served by the Sprint Sussex, NJ Central Office (CO) have been without DSL service since yesterday. This is as ongoing Sprint equipment problem and Sprint has given us no ETA as to when this problem will be resolved. We are unfortunately at the mercy of Sprint to repair their DSL equipment in the Sussex CO in order for DSL service to be available again.

12/11/2003 9:30:44 AM — There have been scattered reports of customers in the Sussex/Wantage area getting an "all circuits are busy" recording when calling Tellurian Networks and also when placing voice calls. This is related to a switching issue that Sprint is working to repair. If you experience this problem, dial 611 to contact Sprint repair and report it.

12/2/2003 9:53:32 PM — We have isolated and corrected the problem causing issues with Windows 95 users. The issue was being caused by a mismatch in compression types negotiated with our RAS equipment which could have been corrected by updating to DUN 1.3 or higher on Windows 95. We were also experiencing stability issues with the new RAS equipment today which was observed as busy signals and dropped calls. This was caused by a combination of factors, one of which was also MPPC compression consuming too much of the main CPU of the RAS. We have disabled MPPC compression globally because of both of these problems at this time. We hope to be able to re-enable it in the future as if possible by updating our hardware to properly support the call volume coupled with compression on all calls. This would be done by offloading compression to a dedicated compression co-processor. For the time being, all users with v.92 modems which support v.44 compression should still get a great performance increase. We thank everyone for their patience as we resolved these issues today. These problems unfortunately weren't discovered in our testing because we didn't have equivalent call volume similar to our typical call load.

12/2/2003 2:59:54 PM — We are working on correcting a glitch with our new RAS equipment that is preventing some Windows 95 users from being able to view websites or use email while connected. Thank you for your patience as we isolate and correct this problem.

12/1/2003 11:30:59 PM — The new RAS equipment was installed at 10:10PM and all dialup services were restored by 11:15PM on the new equipment. Customers should experience better connections and faster throughput especially with Windows 2000 and Windows XP and/or with v.92 modems. All access number pages have been updated to reflect the NJ and NY access numbers which are now v.92 enabled. The new RAS gear suports the following v.92 features: fast connect, modem-on-hold, and v.44. We do not support v.PCM upload speeds at this time since Cisco has not yet released code to enable this feature for MICA modems.

12/1/2003 9:00:00 AM — This evening at 10:00PM, we will begin the installation of our new RAS equipment which we have been testing for the past few weeks. This will enable v.92 and v.44 as well as greatly enhanced connect speeds and modem stability and compatibility. During this upgrade, customers will experience busy signals as the old equipment is removed from the rack and the new equipment is permanently installed. We expect the upgrade to be completed within a few hours. We need to perform this maintenance earlier than we would like because we need access to the DC fuses from the Telco to safely move the equipment.

11/26/2003 10:42:16 AM — Tellurian Networks will be closed on Thu Nov 27 for Thanksgiving. Technical support will resume as usual on Fri Nov 28 and over the coming weekend. The office and all departments will resume normal hours on Mon Dec 1 at 8:00 AM. The staff of Tellurian Networks wishes everyone a safe and happy holiday!

11/25/2003 9:00:00 AM — v.92 Upgrade coming soon! We have setup a test of our new remote access server for northern NJ. This will enable v.92 modem support including fast connect, v.44 and MPPC compression, modem on hold, and greatly improved connections for most customers. Please try the test number today 973-940-6911 and send us feedback to newras@tellurian.com. This is a Newton, NJ number and is only local for customers who currently call 973-300-4966! All other customers WILL incur toll charges. Tellurian will NOT be responsible for any toll charges. Please try this test number at and give us feedback. Based on your feedback and connect stats, we plan to put this equipment online on December 1st.

11/2/2003 4:18:59 PM — Sprint has fixed the problem with Redback and all Sprint DSL connectivity has been restored.

11/2/2003 3:16:23 PM — The Sprint CO tech arrived at the office and he is working with Redback to troubleshoot and fix the problem which is affecting all Sprint area DSL customers with all ISPs.

11/2/2003 1:15:14 PM — Sprint has isolated their DSL problem to a bad controller card in their Redback. They have dispatched a CO tech who is expected to arrive at 2:15PM to replace the controller card.

11/2/2003 12:05:47 PM — Sprint area DSL problem update - This appears to be a global Sprint problem which is affecting all DSL customers in Sprint's service area in NJ with all ISPs. Sprint is currently on a conference call with Redback and their engineering support team and they are working to isolate and correct the problem.

11/2/2003 11:00:09 AM — As of 10:55AM Sunday morning, all Tellurian DSL customers in Sprint's service area are down. It appears there is a problem with their Redback termination device in Clinton, NJ. We are on with Sprint now and we are hoping for a speedy resolution. We will post more information here as it becomes available.

10/30/2003 1:01:36 PM — Tellurian Webmail is back online. We are aware that some additional bugs may still exist in this new version of Webmail and it is best to report these bugs via email to support@tellurian.com so that we can keep track of and resolve these bugs as soon as possible. We thank you for your patience as we continue to upgrade our email system.

10/29/2003 11:52:18 AM — Tellurian Webmail is temporarily offline while engineers work to resolve some outstanding issues from the mail server upgrade yesterday. However, spam filtering is available via the Webmail main page. We apologize for any inconvenience and we hope to have Webmail back online soon.

10/28/2003 10:15:35 AM — Tuesday 10/28/03 10:16am Users with Outlook Express and Outlook may have trouble downloading email since the mail server upgrade took place yesterday evening into this morning. This is due to extra characters added to the end of messages that were copied from our old mail server to our new one. We are working on this problem and hope to have it solved today. In the meantime, you can check your email using http://webmail.tellurian.com

10/27/2003 4:12:42 AM — We are performing maintenance on our anti-spam server in preparation for our mail server upgrade tonight. Old held spam messages will not be visible until sometime mid-morning on Monday. All new mail will continue to flow normally.

10/18/2003 12:39:24 PM — Customers sending email to aol.com addresses may receive an error message. This is due to our mail server being blocked by AOL because of AOL subscriber complaints. AOL could not give us any more specific information, but we asked them to remove the block immediately. They have done so, but they say it make take up to 24 hours to take effect. We also asked them to investigate how this happened since we have a very strict no-spam policy which is vigoriously enforced.

10/7/2003 5:58:32 PM — UPDATE: 11:22AM 10/8/2003 Our DS3 circuit is back up and in service. There was a physical cabling problem on the one side of the circuit. All latency and throughput problems should now be solved. --- We are currently experiencing a problem with a DS3 between our Jersey City and New York facilities. Traffic is riding on backup connectivity at this time and general throughput and latency is degraded as a result. We are working with our vendor to restore this circuit as quickly as possible.

10/7/2003 7:38:19 AM — Dialup access for Sussex County NJ was out of service from 5:50AM until 7:30AM today due to a phone company power problem in Jersey City. No other services were affected by this phone company problem. They have resolved their problem and all systems are operating normally at this time.

10/4/2003 7:43:03 PM — On Sunday morning, October 5th from 1:00AM until 4:00AM, T1 & T3 Frame Relay customers in NJ with Verizon phone service will experience an outage. This is due to scheduled proactive testing this circuit. Dialup, DSL, colocation, point to point T1/T3, and ATM customers will not be affected at all.

9/30/2003 8:56:33 PM — UPDATE The problem with our Princeton POP has now been resolved. Everything should be working as usual.

We are currently experiencing an outage at our Princeton, NJ POP. It appears there is a problem with the core router. We have technicians actively working to restore service as soon as possible. More updates will follow as we isolate and correct the problem.

9/29/2003 9:24:14 AM — **UPDATE** The problem with our access numbers ending in 8355 and 2121 has been resolved. Please contact us if you have any remaining problems.

We are aware of and currently working to resolve a problem with all access numbers ending with 8355 and 2121. Please click here to find an alternate access number as we work with the responsible telco to resolve this issue.

9/16/2003 11:14:41 AM — One of our vendors is currently experiencing a problem which affects some of our connectivity between Newton and Jersey City. Because of this, there may be excessive latency for some customers connected to our network in Newton. We have additional backbone capacity on order which should be operational some time this week which will prevent problems like this if a particular vendor experiences problems. We will post an update when this is resolved. UPDATE: Our network connectivity was fully restored around 12PM. All latency issues should be resolved. Please contact us if you have any questions or problems.

9/14/2003 3:00:58 AM — We will be moving several Tellurian servers in our datacenter this morning. A brief interruption of certain services may be noticed from 3:00AM until 4:00AM.

9/8/2003 3:00:00 PM — Tellurian Networks Webmail will be unavailable for approximately 5-10 minutes this evening for scheduled maintenance. UPDATE: Our Webmail server has been updated to newer code. Please let us know if you experience any problems.

8/29/2003 3:17:14 PM — The dial-up authentication problem affects some customers calling Princeton 609-452-6465. We have contacted the responsible telco for a localized trunking issue, this is still no ETA for repair. Please click here to check for another local access number as we work to resolve this issue.

8/21/2003 10:43:53 PM — We currently have one of our commercial web site servers offline for some unexpected maintenance. Some customer sites may temporarily be unavailable. We expect this maintenance to be completed a little after 11PM tonight at the latest. UPDATE: Maintenance has been completed. All sites are running normally once again.

8/17/2003 6:53:40 PM — We will be performing a network-wide IOS upgrade this evening. The upgrade downtime should be minimal. We will reboot our routers at midnight. ***UPDATE*** 2:00AM Our Jersey City router did not behave as expected after the upgrade. A technician was dispatched and reloaded the IOS image. There is a Cisco bug which caused the problem. We have opened a case with Cisco and will post an update here before attempting the upgrade again.

8/16/2003 1:35:16 AM — We will be performing an upgrade to our core1-jcnj router this morning. Total downtime should be less than an hour. *** UPDATE *** The upgrade was completed in less than 10 minutes. All systems are now 100% operational.

8/15/2003 7:31:56 AM — **UPDATE**As of 8:30am, all power to 32 Old Slip has been restored.
We have lost power in New York City at our 32 Old Slip location. We are unable to contact anyone at the location to find a reason for the outage. It is possible there has been a generator failure of some kind. The generator was still operating as of 4:30AM. We are currently escalating within our vendor GlobalNAPs to find out what is going on. We will post more information as it is available.

8/14/2003 11:58:33 PM — It appears that one of the UPS units in our Jersey City failed when power was restored. This seems to have caused a failure in the equipment used for dialup customers in Sprint areas in New Jersey. A technician has been dispatched and we will post more information as we find out more. UPDATE: The card has been replaced and we added an additional UPS which now feeds half of the power supplies in our rack. The generator came on without a problem and powered everything for about 8 hours. Eventually, the power was restored, but only 420V was delivered instead of 480V. Then the automatic transfer switch thought that 420V was good enough and switched back to utility power and shut down the generator. The UPS units weren't happy with 420V so they used battery power to make up the difference to boost the voltage to 480V. After about an hour of boosting the voltage, the batteries were completely drained and the UPS went into an alarm state and dropped the load. We have asked our landlord in Jersey City to adjust the voltage thresholds to prevent any reoccurance of this problem. All Tellurian backbone equipment is operating as it should at this time. 2:01AM 8/15/03

8/14/2003 4:30:39 PM — Power outages reported in Northeast, including New York City, and other cities including Cleveland, Ohio, and Detroit, Michigan. Details soon.

8/13/2003 9:14:00 AM — Currently the W32.Blaster.Worm is spreading throughout the internet. We have blocked the ports this virus uses in an attempt to minimize the impact on our customers. Please see this link to determine if your PC is vulnerable and to get instructions on patching your machine. Symantec's website is also offering a free tool to clean Blaster infections. For those with Windows XP, you should also have this security patch installed if you have not done so already.

8/13/2003 5:57:34 AM — We have upgraded our primary corporate client web server. Customers may experience FTP access issues until we finish several database updates. We plan to have FTP access re-enabled later today. Corporate hosting clients should see a huge performance increase.

7/30/2003 12:29:03 PM — One of our commercial web servers (web1) is currently having problems again. Engineers are working to restore service. UPDATE: The problem has been resolved.

7/29/2003 1:41:14 AM — We performed an unscheduled emergency upgrade of web1 (one of our commercial web servers) this morning. It was rebooted for a security update and it didn't come back up. Further investigation revealed the system was completely dead due to some type of hardware failure which didn't show up until a reboot. A spare system was pulled off the shelf and connected to the RAID array. The server is back online and 100% operational now. Total downtime was less than 50 minutes.

7/28/2003 11:23:52 PM — We are in the process of verifying and updating all Tellurian servers on our network tonight. You may experience brief periods of service unavailability as some systems may need to be rebooted or their services stopped to complete any required updates.

7/27/2003 2:06:46 PM — Tellurian Networks is pleased to announce the public beta of our new anti-spam filter. Please view the anti-spam setup instructions to find out how to enable anti-spam filtering on your account today. This is only available for @tellurian.com/tellurian.net/garden.net accounts at this time. (Corporate accounts will have an anti-spam option after beta testing is completed.)

7/25/2003 2:54:10 PM — We will be migrating our Verizon NY ATM connection to a new DS3 tonight 7/25/03 starting at 11:00PM. All Verizon area NY DSL customers will experience a brief interruption of service. This is a rolling upgrade which will be done one PVC at a time. The total upgrade duration may exceed two hours, but each customer will only be affected for 5-10 minutes. UPDATE: Migration was completed successfully at 1:47AM.

7/25/2003 4:29:09 AM — We have upgraded several of our core and edge routers to support 31 bit netmasks for point-to-point links.

7/22/2003 11:12:03 PM — We are performing some minor maintenance on our primary mail server. It will be unavailble briefly for the next few minutes. UPDATE - 11:26:00PM The maintenance has been completed. All mail services are online. Please let us know if you experience any problems as a result of this maintenance.

7/22/2003 3:35:46 PM — We are working on a new anti-spam system which will be far more effective than anything we have used in the past. This solution will allow each user to configure their own individual anti-spam settings. We will have this in beta for all customers later this week.

7/18/2003 6:21:55 AM — The first stage of Tellurian's Cisco router upgrades has been completed. A few more routers remain and they will be upgraded on Friday night and Saturday morning. We will also upgrade customer routers starting Friday night and continuing throughout the weekend. In the meantime, we are filtering for the exploit traffic at all Internet ingress points. If you have any questions, please send email to: support@tellurian.com

7/18/2003 1:41:30 AM — Due to a problem while upgrading our Jersey City core router, we are currently experiencing a temporary partial network outage. Technicians have been dispatched to our Jersey City facility and they will fix the problem. UPDATE: The problem has been resolved.

7/17/2003 8:53:29 PM — We will be upgrading many of our routers and customer Cisco routers tonight as an emergency upgrade due to a newly announced vulnerability in Cisco IOS: http://www.cisco.com/warp/public/707/cisco-sa-20030717-blocked.shtml Total downtime will vary based on location and total upgrade time.

7/15/2003 8:31:26 PM — Due to performance problems which resulted in delayed messages, we have switched back to the previous anti-spam mail server software. All held messages should be delivered over the next few hours. We are reviewing our options for effectively tagging spam messages moving forward.

7/14/2003 3:26:06 AM — We have changed the software running on vegan.tellurian.net which is our anti-spam and anti-virus bastion host. It is now running MDaemon with an accelerated version of SpamAssassin which can keep up with our mail volume. All suspected spam messages now have a subject which looks like this: [***SPAM*** Score/Req: 12.20/05.00] We will be adding a button on webmail sometime later this week which will automatically move these messages to each users SPAM folder based on a customizable score threshold. We will automatically delete old spam messages after 7 days. As of 3:20AM, we are no longer performing ANY filtering based on content or blacklists, but we are tagging messages based on their SA score. Please send any feedback regarding the new ant-spam system to support@tellurian.net

7/3/2003 5:36:34 PM — Tellurian Networks will be closed on Friday July 4 for Independence Day. Technical support will be available as usual both Saturday July 5 and Sunday July 6. The office and all departments will resume normal hours on Monday July 7 at 8:00 AM. The staff of Tellurian Networks wishes everyone a safe and happy holiday!

7/1/2003 6:49:24 PM — Sprint has resolved the issue with their Redback router. All DSL sessions should be working properly now. If you continue to have any problems, please contact our technical support team.

7/1/2003 11:54:18 AM — Sprint is currently experiencing problems with their Redback router in Clinton. This device is used to authenticate and route all Tellurian DSL customers' traffic in Sprint territory to our network. They are currently working on the problem. It doesn't appear to be affecting all customers but it affects all ISPs who provide DSL in Sprint territory to some extent.

6/29/2003 8:59:10 AM — Due to a software bug in the SMTP engine of our mail server, smtp.tellurian.com was unavailable for a long period during the night. A restart of the service corrected the issue and mail is flowing once again. All mail being delivered to our mail server was being held on a secondary server automatically and is now in the process of being delivered. We apologize for any inconvenience this may have caused.

6/28/2003 9:53:41 PM — We have made some optimizations in the announcement of our address space to all of our transit providers and private peers. Please let us know if you notice any problems as a result.

6/21/2003 12:07:22 AM — We will be conducting maintenance on our mail server beginning at 1AM this morning, Saturday June 21st. We expect the maintenance to last a few hours. All mail being delivered to our mail server will be queued by a secondary server until our primary server's maintenance is complete. We will post an update when the maintenance has finished. UPDATE: 3:22AM The maintenance has been completed and our mail server is back online. As always, we thank our customers for their understanding in matters that help us to provide better service.

6/20/2003 11:09:00 AM — Please beware of a scam being sent via email that appears to be from Best Buy. You can read more about this scam here from News.com: E-mail scam makes Best Buy scramble. We have enabled a filter to help block delivery of this scam email, but if you still receive this scam, we recommend that you delete these messages immediately.

6/18/2003 2:02:17 PM — We have made some routing policy modifications to our network today to take advantage of the additional backbone capacity added yesterday. We may be making some minor modifications during the rest of the week but the majority of the changes are done. Please let us know if you experience any problems as a result of these changes. Customers should notice an overall network performance increase to and from the Internet.

6/17/2003 2:14:26 PM — We have upgraded our backbone link between the Newton and Jersey City locations of our network. Users should notice an immediate increase in performance and lower latency. This upgrade was dynamic and non-intrusive in nature. There was no downtime as a result. Please contact us if you have any questions or issues as a result of this upgrade.

6/16/2003 1:28:58 AM — We have released a BETA of our dialer with the latest updated numbers for Windows 95/98/ME/NT/2000/XP/2003. Download it here This is a BETA so unless you know what you are doing and you are comfortable uninstalling the dialer and reconfiguring dialup networking manually should you experience a problem, DO NOT download and install this file. Experienced users can send email to dialer@tellurian.net with any feedback, bugs, or questions.

6/15/2003 7:25:04 PM — We will be upgrading core2-nwtnj this evening at 8:00PM. Only Newton area DSL customers will be affected. Total downtime should be less than 10 minutes. UPDATE: The upgrade took 5 minutes. This will enable significantly improved routing over the next few days.

6/15/2003 4:20:25 AM — The upgrade of our core1-jcnj router is complete. The upgrade took significantly longer than anticipated due to a defective input/output controller board in the new Cisco router. Once this board was isolated and replaced, the upgrade was successfully completed in 20 minutes. We will be making changes to our internal and external routing over the next few days to take advantage of the new backbone connectivity and faster router capabilities.

6/15/2003 12:31:46 AM — We have changed the time for the router maintenance. It will occur at 1:45AM instead of 1:00AM. Total downtime should be less than 30 minutes.

6/14/2003 10:14:55 AM — We will be upgrading our core1-jcnj router at 1:00AM on Sunday morning. This will result in an interruption in service for approximately 20-40 minutes for all NJ Verizon territory frame relay and DSL customers as well as all NJ dialup customers. Internet connectivity will also be affected to some extent for all customers. This upgrade will enable a new DS3 link from Newton to Jersey City and it will enable us to significantly increase the router processor speed immediately as well as allowing for further upgrades in the future.

6/12/2003 8:21:09 AM — We are currently experiencing trouble with Webmail, which is causing customers to get the error "error '80070070' ?, line 0" when they log in. Engineers are working on this now, and should have it resolved shortly. **UPDATE**: Webmail has been fixed and is now working normally.

5/29/2003 11:42:35 PM — Customers connected to our DSLAM in Lake Mohawk experienced an outage of 20 minutes at approximately 11:20PM. It appears that there was a power problem in the Lake Mohawk CO which has been resolved at this time.

5/29/2003 10:03:26 AM — Update: Verizon has located and repaired a faulty cable which was causing issues with our 3 circuits. Everything is now testing clean. We have turned up the circuits again and all network connectivity is restored and fully functional. We apologize for any problems this issue was causing.

5/28/2003 2:59:05 PM — We are currently experiencing an issue with 3 of 6 circuits that connect our Jersey City and Newton locations. The issue appears to related to Verizon as the 3 remaining working circuits are with a different carrier. We have trouble tickets opened with Verizon for these faulty circuits and they are actively working to repair them. The 3 Verizon circuits are steadily showing a large amount of errors which is causing sporadic high latency and packet loss. We will post more information as it develops. UPDATE: We have administratively turned down the problematic circuits. This should help improve general connectivity. High latency is still expected to be an issue until Verizon repairs the circuits. They are currently dispatching as they are having trouble with their remote testing equipment.

5/20/2003 1:39:16 AM — In order to troubleshoot the periodic mail delivery problems to AOL, we are upgrading our mail server tonight. Downtime for mail should be less than 20 minutes. Webmail may be down for an additional 20-30 minutes.

5/16/2003 10:25:33 AM — **UPDATE**: Emergency maintenance on the mail server is complete. Mail delivery may be slightly delayed as the queued messages are handled, but customers can again send and receive.

5/16/2003 9:08:12 AM — There is an emergency disk maintenance being performed on our mail server. It should be completed by 11AM. Thank you for your patience. During this maintenance, customers will not be able to send or receive mail using mail.tellurian.net. However, mail sent to our customers will be queued on a backup server, so no incoming mail will be lost. If you need to send email in a pinch, you can use smtp-forward.tellurian.net as your outgoing mail server to send mail from anywhere on Tellurian's network.

5/16/2003 1:45:03 AM — We have added two new Connecticut numbers: New Haven 203-902-2121 and Hartford 860-929-2121. We plan to add an additional 12 numbers in CT sometime in the near future.

5/16/2003 1:07:55 AM — The router upgrade was completed successfully.

5/15/2003 8:53:04 PM — We will be upgrading our core datacenter router tonight with a new IOS software build in an attempt to fix the periodic reboots we have experienced in the past. We will perform the reload at 1:00AM and downtime should be about 5 minutes. If we need to reverse the upgrade, the downtime will be extended to 10 minutes.

5/9/2003 10:09:10 AM — There was a partial outage this morning at approximately 9:30AM. The cause was an as yet unknown Cisco bug and/or exploit which caused multiple router reboots. We are now investigating to determine the root cause.

5/7/2003 9:40:00 AM — Tellurian is happy to welcome NERC Online customers! Due to an expected heavier than usual call volume for the next few days, hold times for technical support and other departments may be longer than usual. Thank you in advance for your patience.

5/6/2003 1:19:22 PM — One of our transit providers (Focal Communications) is currently experiencing high latency problems on their network. To circumvent this issue they are having, we have shut down all connectivity we have with them. Any latency issues people were noticing earlier today should now be resolved. Please contact us if you are still experiencing any issues. UPDATE: Focal has resolved the latency issue with AT&T they were expeiencing. We have turned our connectivity with them back up and all appears to be normal. Please contact us should you have any further issues.

5/2/2003 7:45:49 PM — In order to assist in the transition of all NERC Online customers, Tellurian Networks will have live technical support on Saturday May 3 from 8AM to 8PM and Sunday May 4 from 9AM to 2PM.

5/2/2003 2:47:52 PM — Sprint will be issuing credits to all DSL customers that had the incorrect Earthlink charge on their phone bill.

5/2/2003 1:31:05 PM — AOL has recently been having some difficulties with their mail servers. This appears in part to be due to their new anti-spam policies. Speaking with some of their mail admins they admit that many of their mail servers have also been having various problems refusing and dropping connections from mail servers attempting to deliver mail to AOL customers. To complicate this, AOL's servers additionally limit the amount of mail that can be received in one SMTP session. Our mail servers have a high volume of traffic being sent to AOL because of a combination of factors, including but not limited to our large userbase and high volume mailing lists with a lot of AOL subscribers hosted on our mail server. AOL's servers won't accept all of the legitimate mail at the pace our mail server can send it to them. We have been working with AOL for the past couple of days to try and get us exempt from this limitation because of the volume of legitimate mail we create for their users. Ultimately this is an AOL issue and is happening to many users and ISP's across the Internet because of their mail policies changing. We hope to have AOL resolve this issue for mail being sent from our mail server shortly. You may receive a message from postmaster@tellurian.com stating your email has been delayed to an aol.com email address. This means our server is continuing to try and deliver the message but has not yet been successful. Unless you receive a delivery failure message, your message should eventually go through to the aol.com recipient.

4/29/2003 2:47:52 PM — ***Attention all Tellurian Networks DSL Customers in Sprint Territory*** - Sprint may have charged you for services you do not have with them. The charge would appear on your phone bill as an Earthlink Internet charge of $11to $13. If such a charge appears on your phone bill, it is invalid and you should call Sprint immediately to dispute it. Our customers do not and have never used Earthlink's services in anyway. You are a Tellurian Networks DSL customer and you have always utilized Tellurian's IP Network, not Earthlink's. We are working with Sprint to determine why this happened and to prevent it from reoccurring in the future.

4/22/2003 2:47:52 PM — UPDATE - Sprint has replaced the faulty card and all Sprint ADSL customers should be connected now.

4/22/2003 12:52:24 PM — Some of our Sprint ADSL customers are currently down due to an equipment failure in one of Sprint's central offices. Sprint technicians are working to replace the malfunctioning card. Customers affected by this outage may experience a couple of hours downtime as it is resolved.

4/18/2003 9:26:05 AM — ATTENTION RTOnline customers: All email accounts have been moved to Tellurian's email server. 99.5% of you will see no difference other than a reduction in spam and a different webmail interface. If you had to change your dialup username, you will need to change your POP3 login name to the new username you picked. Please call support at 973-300-9561 and we'll help you. Your old email address will still work. This ONLY applies if we contacted you and asked you to change your dialup login username. If we didn't ask you to change any settings, everything will continue to work as it always has.

4/16/2003 8:02:15 PM — The problem with garden.net email messages has been resolved. Our vendor (NetWin) found a bug in the mail server software which is fixed in the latest build. They installed the new build with the fix and everything appears to be working as it should at this time. Thanks to Marijn & Chris at NetWin for the exceptional response time and support! All garden.net messages which were queued should now be delivered.

4/16/2003 4:00:50 PM — Our engineers are aware of and currently working to resolve an email delivery problem for customers that receive email using @garden.net email addresses. Email is not being lost and it is being queued for eventual delivery once this problem is resolved. In the meantime and if you are expecting urgent email, please inform your sender to use @tellurian.net or @tellurian.com instead.

4/16/2003 9:54:44 AM — One of our colocation customers was the victim of a DDOS attack at approximately 9:45AM. Increased latency and packet loss resulted for the next 10 minutes until we isolated and blocked the attack. All network elements are operating normally at this time.

4/11/2003 3:11:27 PM — Earlier this afternoon one of our co-lo customers was under a denial of service attack. The flood of traffic came from all transit from the Internet and was consuming excessive bandwidth available on our backbone between Newton, NJ and Jersey City, NJ and with most of our transit providers. We isolated the type and source of the attack and have blocked it at our edge routers. All network connectivity has been restored.

4/2/2003 7:51:59 PM — Sprint lost a GPS clocking card in their Sussex, NJ CO at approximately 2:30PM today. This only affects customers from the 973-702 and 973-875 areas. All voice switches by design should have dual clock sources - a primary and a backup. Since this failure has caused a problem, we suspect this was a primary clock failure and the secondary clock was less than 100% functional to begin with. Clock signal can be derived from satellite (GPS), a earth based radio signal, or a self contained clock using radioactive decay for the oscillation signal. Sometimes, in a pinch, clock can be derived from elsewhere on the network - the previous sources, but located at a different CO. The Sussex CO switch currently has an active clock alarm. Tellurian customers and all other ISP's customers are affected if their phone circuits are routed through the Sussex switch. Sprint has dispatched a technician and they are working on the problem. They have replaced the ST2E card, but it keeps failing after replacement. There is no current ETR, but hopefully they will fix it soon. To read more about the card in question, visit their website: http://www.symmetricom.com/products_and_services/product.php?prodID=33 UPDATE: Sprint has resolved this issue. All calls appear to be completing normally now. If you are still having any problems, please contact our support.

4/2/2003 3:11:32 PM — There is currently an issue where customers in the 973-702 and 973-875 areas are unable to connect to our Newton and Sussex access numbers. We have opened a ticket with the telephone company, and will post updates here as we receive them. **UPDATE** Sprint has isolated a clocking issue in their central office. Customers affected by this problem need to open tickets with Sprint. Inform Sprint that you cannot connect from your phone number to our phone number, 973-300-4966 or 973-702-0681, and that your ISP has informed you it is a clocking issue.

4/2/2003 11:30:50 AM — All former RT Online customers are now connecting to Tellurian's network when dialing the old RT Online number. The port is active as of 12:00 noon today.

4/2/2003 9:03:16 AM — This morning we started noticing some routing issues reaching various destinations on the Internet. We've traced this problem to one of our transit providers and have shut the BGP session down with them while they are resolving the issue. Any routing problems experienced earlier this morning should be resolved. If you have any questions or still have problems, please contact us. Thank you. UPDATE: 11:55AM - Our transit provider has resolved this issue. It appeared to be a problem in Palo Alto, CA on their network particularly with their peering with MSN. We have turned up our BGP session with them again and everything seems to be functioning normally. Please let us know if you have any problems.

3/29/2003 10:32:12 PM — We will be moving various Tellurian servers tonight to new racks in our datacenter. Periodic interruptions of 5-10 minutes per server should be expected. This will NOT affect any colocated customers tonight. Only Tellurian servers are being moved.

3/24/2003 12:49:31 AM — We are pleased to welcome all RT Online users to the Tellurian Networks family. Effective today, Monday March 24th, Tellurian will provide all technical support, hosting, and connectivity services for former RT Online users. Your email addresses, URLs, and numbers dialed do not need to change at this time.

3/17/2003 9:28:46 AM — Dirk Lesko, a Tellurian customer, vendor, friend, and author of the world famous programmer's tool FUNCky took this video footage within minutes of the explosion on Friday. By now, I'm sure most of you have heard or read about the propane explosion which happened on Friday in Newton. This gives you a first hand look at the incident. Amazingly, nobody was seriously injured or killed which is great news. Our old office at 50 Diller Ave was about 50 feet from the explosion. Please note: only DSL or faster customers should attempt to play this movie. It is 25MB and it will take hours to download using a modem. If you have been thinking about upgrading to DSL, this is great justification to do so! :) The Newton Fire Department website has still pictures of the aftermath. The thumbnail images are broken, but clicking on the thumbnail outlines will bring up the pictures.

3/16/2003 10:19:18 PM — Tonight, we will continue the work started last night to be relocate many circuits in our Newton datacenter during a special maintenance window from 12AM to 2AM Monday morning. This will cause intermittent reachability issues for services until this work is completed.

3/15/2003 11:03:00 PM — We will be relocating many circuits in our Newton datacenter during our scheduled maintenance window from 2AM to 4AM Sunday morning. This will cause intermittent reachability issues for services until this work is completed.

3/13/2003 8:42:12 PM — After much testing and evaluation, our first set of new anti-spam filters are now in place. These rules should help tremendously. We are currently tagging questionable spam with X-Headers. If a message contains a X-ORBS-Stamp flag or a X-SpamDetect flag, it may be spam. Very high scoring spam messages and those matching CRC checks of common spam sent to many other Internet mail servers will now be discarded immediately. At some point in the future, we will add a user configurable option with a choice to not touch spam, to move questionable messages to a holding folder or to delete them upon receipt. These rules will be refined as time goes on with feedback from you. If you find a message which is tagged as spam and should not be, please forward it to postmaster@tellurian.com. Thank you

3/13/2003 7:10:32 PM — We are going to upgrade our SQL server at 3:00AM 3/14/03. Downtime should be less than 30 minutes. This upgrade will affect email, dialup/DSL authentication, our website including all lookups and the customer care center. UPDATE: The upgrade is finished. It started a little later than we expected and finished a little later too.

3/13/2003 2:37:25 PM — The DS3 that was having problems earlier this morning has gone down again. We are escalating the issue with the telco. UPDATE - 4:42:00PM Verizon found a bad cross connect. They have replaced the cable and we are now showing no errors. The DS3 is back up again and in service.

3/13/2003 10:07:24 AM — We are currently experiencing problems with a DS3 which feeds point to point T1 customers in New York City. We have the telco looking into this problem at this time and hope to have it repaired shortly. All point to point T1 customers off of this T1 are currently down. We are working to restore connectivity as quickly as possible. UPDATE: 11:36AM - The DS3 is currently back up and running. All customer connectivity has been restored. We apologize for any inconvenience this may have caused.

3/11/2003 5:48:53 PM — We have reintroduced our new anti-spam and anti-virus gateway. It is only filtering viruses at this time. We will begin using the anti-spam features soon.

3/11/2003 3:18:58 PM — We are currently experiencing a problem with the circuit that feeds our Sparta/Lafayette POP. iTellus SDSL customers in this area are affected by this problem. It definitely appears to be a telco issue from our testing. We have a trouble ticket opened with the local telco and hope to have service restored shortly. UPDATE: 4:13PM - The local telco appears to have repaired the problem. Everything is back up and running as of this time.

3/10/2003 9:05:00 AM — Many customers are experiencing problems downloading new mail messages with Outlook Express or Outlook resulting in errors and/or repeated mail messages. Please see this new FAQ that may help alleviate the problem.

3/5/2003 2:40:00 AM — We have changed the MX records for tellurian.com and tellurian.net. We already made this change last week for our other customer domains: planet.net, lsa.net, and garden.net. All mail will now pass through our new anti-spam and anti-virus gateway: vegan.tellurian.net At the moment, only the anti-virus features are enabled until we are able to improve the performance of the anti-spam filtering.

3/3/2003 9:00:00 AM — Reminder to our customers, today 3/3/03 starts our new Technical Support hours: Based on a study of our call trends, Tellurian Networks is modifying our residential DSL and dial-up technical support hours. This change will take effect on Monday, March 3rd, 2003. The new hours are as follows: Monday-Friday 8AM to 8PM (live) Saturday and Sunday 8AM to 8PM (on a callback basis) This change will allow more technicians to be available during peak call hours and should reduce hold times on calls to technical support. Business customers are not affected by this change, and should continue to use the escalation list provided to them.

3/2/2003 10:20:18 PM — Verizon is monitoring the NYC DS3, but no errors have been seen since we opened the trouble ticket.

3/2/2003 2:15:43 PM — We are experiencing intermittent problems with a DS3 which feeds T1 customers in NYC. Only point to point T1 customers connected to this particular DS3 are affected. Verizon will be testing this circuit this afternoon to determine the source of the problem.

2/27/2003 12:36:07 AM — Our new anti-virus and anti-spam gateway has been working great, but we have had to disable part of the anti-spam engine temporarily while we improve the processing speed. We upgraded the server today to a dual processor machine with 3 times the RAM, but it still isn't enough. We will post an update as soon as we optimize the program for better performance.

2/26/2003 7:39:34 AM — We have installed a new anti-spam and anti-virus gateway. This software will only tag spam for now. At some point in the near future, we will enable a per-user automatic spam deletion option. If any messages which are not spam are accidentally tagged, please forward them to postmaster@tellurian.com with all headers so we can determine why. This new filtering is only active for the lsa.net, planet.net, and garden.net names for now. Once we have more data as to the accuracy of spam identification and server workload, we will enable filtering for tellurian.com and tellurian.net too. We are excited about this new service and feel that it will significantly reduce the volume of spam which our customers receive.

2/20/2003 3:47:53 PM — UPDATE - All access numbers in Connecticut have been changed. Please discontinue the use of any access number in Connecticut ending in 7827 effective immediately and use any number found on this updated list. As always, make sure to contact your local operator before using any access number to assure a local toll-free call. Please contact Tellurian Networks Technical Support (973-300-9561) should you require help in updating your access number.

2/20/2003 2:50:59 PM — Calls to all of our Connecticut access numbers are currently resulting in busy signals and we are working to resolve this issue as soon as possible. At this time we have no estimate when service will be restored and updates will be posted here as they become available.

2/11/2003 8:21:00 PM — Verizon has completed the DS3 frame port speed upgrade for us. Total downtime was under a minute.

2/11/2003 7:50:00 PM — UPDATE! Verizon just informed us that they will be completing the DS3 port speed upgrade earlier than they had planned. They will be performing the upgrade at 8:15PM. The outage should last less than 10 minutes and will only affect T1 customers in northern NJ Verizon territory. We apologize for the short notice.

2/11/2003 4:38:00 PM — On 2/12/2003 at 5:00AM, we will be completing the DS3 port speed upgrade which was started this morning. The outage should last approximately 10 minutes and will only affect T1 customers in northern NJ Verizon territory.

2/11/2003 1:02:00 AM — This morning, Verizon will be upgrading our DS3 port speed for our NJ frame relay customers. This will cause a network outage for Verizon frame relay customers (DDS,T1,and T3) during our normal maintenance window from 1AM to 3AM. The upgrade may take slightly longer than the two hours normally allocated.

2/5/2003 4:03:00 AM — We just finished testing and turning up a new DS3 from Jersey City to New York. This should improve performance for all customers, especially those in New York.

1/25/2003 2:00:00 AM — At 12:30AM tonight 1/25/03, a new denial of service attack/worm was launched worldwide. It has taken down networks all over the world. We have had several customer machines (which we don't manage) affected tonight. The worm infects Microsoft SQL Server. This new worm creates MASSIVE network traffic with all packets to UDP port 1434 with a length of 404 bytes. In our colo facility, we had 3 "infected" servers on 10Base-T connections - after this traffic hit our core router, the traffic increased from just under 30Mbits/sec inbound from our colo switch to 80+Mbits/sec outbound over ALL transit and peering connections. Once the server is infected, the MSSQLServer service cannot be stopped (or killed with pview). If the service is disabled and the server rebooted, it will not generate this traffic. It is not a master-slave program which requires a connection from outside to start the flow. Once the SQL server has been infected, no Internet connection is needed to continue the traffic storm even after a reboot. None of our managed customer machines were affected, but all of them are patched with current patches and none of them have 1433/1434 exposed to the world either. Many other networks may be periodically unreachable as a result of this exploit. Tellurian's network is stable and none of our servers were affected by this worm. We will post more information as it becomes available.

1/14/2003 11:01:00 PM — American Power Conversion (APC) has issued a recall on several UPS models (CS 350 and CS 500) which can overheat and may catch fire. Visit their site to see if you are affected. Since many of our clients use a UPS to protect their computer(s), we felt that this notice should be listed on our page. We have nothing to do with this recall and we have never sold this model UPS. If you have questions regarding the recall, please contact APC, not Tellurian. This is listed as a public service announcement.

1/11/2003 — Additional maintenance will be performed on our phone system today (Saturday January 11th). You may experience periods of busy signals or other error messages when calling our office during the day while this maintenance is performed.

1/10/2003 1:39:00 PM — Due to several individuals abusing our newsfeed, we have already used our news quota for the month. We subscribe to Giganews for the benefit of all our customers. This subscription on an individual basis would cost our customers $20/month per account. We do not charge any additional fee for use of this service. However, the abusers are taking advantage of our open policy and disrupting everyone's service. To prevent this abuse, we have setup authentication and quotas. Now all users must authenticate when connecting to the news server. Use username@tellurian.net to login. Please contact support if you require assistance to change your settings.

1/9/2003 — Due to a Verizon trunking issue, customers dialing our access numbers ending in 8355 and 2121 in Northern New Jersey may experience intermittent busy signals. The telephone companies anticipate resolving this in mid-February. In the meantime, affected customers can search for an alternate number in our access number search . Again, this affects only customers in Northern New Jersey; customers in NYC and Southern NJ should not experience any busy signals. We apologize for any inconvenience this causes.

1/7/2003 — If you are experiencing a "Type Mismatch" error with Tellurian Webmail, please click here.

1/6/2003 11:26:00 AM — We have turned up an additional 45Mb of transit to the Internet on our network. Please let us know if you experience any problems as a result. This should greatly improve performance to the Internet for our customers.

1/4/2003 7:16:00 PM — We will be performing some upgrade maintenance on our phone system shortly. This will cause periods of busy signals or errors when calling our office. We plan to have the maintenance completed over the next few hours. We will post more information as we proceed with the maintenance. UPDATE: Our phone system upgrade is complete as of 12:24PM 1/5/03. We ran into some unexpected problems during the upgrade but everything is sorted out now. This upgrade should enable us to serve our customers even better and more efficiently.

1/2/2003 — If you are experiencing a "Type Mismatch" error with Tellurian Webmail, please click here.

2002 - Archived MOTD

12/31/2002 5:06:00 PM — We were experiencing some difficulties with a circuit that provides network connectivity between Newton and Jersey City. In trying to troubleshoot the issue, our virtual circuit that provides all transport between Newton and Jersey City was bounced and would not come back up. We believe this was due to a bug in our router's operating system. A forced reload of our core router in Newton was required. All systems are now functioning as they should once again. We apologize for any inconvenience this may have caused.

12/31/2002 — The staff of Tellurian Networks wishes our customers and their families a happy and successful New Year. Our holiday hours are as follows:

 

  • New Years Eve, December 31st: Office is open 8am-4pm. Technical Support will be available from 8am-4pm
  • New Years Day, January 1st: Office and Technical Support will be closed.
  • Businesses with dedicated access have 24/7 emergency response as always.

We will resume normal hours on January 2nd.

Note: If you are experiencing a "Type Mismatch" error with Tellurian Webmail, please click here.

12/30/2002 — If you are experiencing a "Type Mismatch" error with Tellurian Webmail, please click here.

12/24/2002 — The staff of Tellurian Networks wishes our customers and their families Happy Holidays. Our holiday hours are as follows:

 

  • Christmas Eve, December 24th: Office is closed. Technical Support will be available from 8am-6pm
  • Christmas, December 25th: Office and Technical Support will be closed.
  • Businesses with dedicated access have 24/7 emergency response as always.

We will resume normal hours on December 26th.

Note: If you are experiencing a "Type Mismatch" error with Tellurian Webmail, please click here.

12/23/2002 2:25:00 PM — The server our webmail system is on has undergone a complete hardware upgrade. We have reinstalled our webmail software from scratch on this new machine. Everything appears to be working properly. Please let us know if you experience any problems as a result of this upgrade. Thank you!

NOTE: If you receive a "Type Mismatch" error using Webmail since we performed this upgrade, you will need to delete the Webmail cookie from your system.

 

  1. Close Microsoft Internet Explorer
  2. Go to "Start" then select either "Find" or "Search" depending on your version of Windows.
  3. In the Find/Search window, select "All files or folders", then in the text box for "All or part of the file name", type: *webmail.tellurian*
  4. Next click "Search"
  5. When search is complete, delete any files with "webmail.tellurian" in the file name and that end in "txt".
  6. Start Microsoft Internet Explorer and go back to webmail.tellurian.com - the previous login information should be erased and you will need to re-enter both the username and password to log back into Webmail.

If you need assistance with this, please call support at 973-300-9561.

12/16/2002 11:21:00 PM — We have updated the DNS server software on our primary DNS server (gate.tellurian.net). Extensive testing was done before this change was put into place. Please let us know immediately if you suspect any problems or have issues resolving any domain name that we are hosting. Thank you!

12/15/2002 12:10:00 PM — Due to a configuration error made by one of our engineers, network connectivity was interrupted for a brief period late this morning. A restart of our core router in Newton was required to fix the problem. Some parts of our network and the Internet were unreachable as a result. Total downtime was approximately 10 minutes. We apologize for the interruption in service.

12/5/2002 — Our engineers are aware of and currently working on an issue with our primary mail server which may result in the inability for some customers to send and/or receive e-mail on an intermittent basis. We hope to resolve this situation shortly and will post additional information as it becomes available. 5:14PM UPDATE: We have isolated the cause of the mail problems. A spamming network was sending a flood of email LARGER than the typical amount of email our servers process from the entire Internet! We have blocked the offending network and are looking into why the flood of mail was able to easily criple our mail servers when we had plenty of resources available.

11/26/2002 — Our primary authentication server required an emergency restart resulting in the inability for some customers to connect to the Internet and/or retrieve their e-mail for a period of approximately 10 minutes. As of 11:30 AM, all systems are back up and fully operational.

11/1/2002 11:57:00 AM — We are currently experiencing a problem with our webmail system. Engineers are working on the problem and hope to have it resolved shortly. We will post more information shortly. UPDATE: As of 12:15PM we have the problem corrected. We have reinitialized our webmail application in an attempt to correct the problem. It turns out that there was a problem on our primary mail server with a process that crashed. This process is required for webmail to function properly. Once we were able to restart this service, webmail started working again. You will notice that the current webmail screens look different. We are re-cusomizing the original software manufacturer's HTML pages back to how we had webmail setup. Things may look a little odd for the next hour while we update some code. Webmail is functioning properly once again though. Please contact us if you have any questions or problems.

10/27/2002 10:50:00 AM — In an effort to further reduce the quantity of spam that our customers receive, we have implimented several new blacklists. Some of these block known spamming companies while others block confirmed sources of spam. Still others block improperly configured or "open" proxy servers. These spam fighting tools compliment our already existing set of blacklists that block known open relays as well as our own in house spam filtering systems. Senders that are listed will get their message rejected with an error message specifying the list that their mail server is currently listed on. Providing these blacklists work out well for us and our customers within the next week, we will update our mail policy on our web site additionally listing details of what are now checking for and blocking. We expect there to be little side effect from these additional spam fighting tools but will always prefer to receive legitimate mail than block spam. Please let us know if you experience any problems as a result of the new blacklists we are using. Thank you.

10/27/2002 12:40:00 AM — We believe the problem with dial-up access from Sussex County has been resolved. Most people are now able to log into us again with no problem. We will be monitoring this issue closely with our carriers.

10/26/2002 — 7:00PM - We are currently experiencing a telco equipment issue that is preventing people having an exhange number of 875, 702 and 209 (Primarily Sussex) from connecting into us. We have a trouble ticket open and are working to resolve this issue as soon as possible. 7:34PM - This problem is now starting to affect other exchanges in Sussex County, including Newton, Branchville and Hamburg. We are working closely with the telco's involved to get this resolved ASAP.

10/24/2002 — We have discovered and isolated a packet loss issue between our network and Sprint's Redback router. This affects all Sprint ADSL customers and is causing intermitent packet loss. It currently appears to be an ATM issue in the Newton, NJ central office based on our testing with three different publicly accessible ATM circuits that terminate there. We have a ticket opened with Sprint and their ATM group is currently looking into the issue. We will post more information as we receive it. UPDATE: Sprint appears to have resolved the packet loss issue. Tests show that there is no longer packet loss occuring between us and their Redback. Please contact us if you still have any issues.

10/21/2002 9:03:00 PM — We are currently having a problem with our access numbers in the greater sussex county area. We have contacted the telephone company and are currently working with them to resolve the problem. **UPDATE*** The access numbers are now working properly, the outtage lasted about 15 minutes.

10/13/2002 — Due to a problem with a DS3 mux at our Newton, NJ datacenter this morning, most connectivity going to our datacenter from the rest of our network and the Internet was interrupted shortly before 11:00 AM. We isolated the cause of the problem and corrected it however a restart of two core routers was required to completely restore network connectivity. Our network was completely restored and fully operational again at approximately 12:05 PM. We apologize for any inconvenience this may have caused and are taking steps to insure this type of problem does not re-occur.

10/11/2002 6:01:00 PM — Our Sussex county hunt group had a problem which was resolved within 10 minutes. All numbers rang busy while we had hundreds of free lines available. A reboot of our RAS equipment cleared the problem.

10/1/2002 — Our Sparta/Lafayette DSL POP is currently down due to power problems. It appears that many people in parts of Sparta, Lafayette, Andover and Newton are currently without power. We will post an update once power has been restored. UPDATE:Our Sparta/Lafayette POP is back in service as of 11:52PM. All systems are normal.

9/30/2002 — Verizon has repaired our circuits that comprise half of our backbone between Newton and Jersey City. We are no longer seeing any errors on the lines. We have restored them to full service. All network traffic should be normalized now. Please contact us if you have any problems.

9/29/2002 1:26:40 AM — We have isolated a problem with a few Verizon circuits that provide backbone connectivity between our Newton, NJ and Jersey City locations. Users were experiencing noticeable packet loss because of this issue. Due to the fault tolerant design of our network, we were able to shut off these problem circuits while Verizon works on correcting the issue. The circuits we are currently routing over are the other half of our backbone between Newton and Jersey City and are with a completely different carrier, making them unaffected by this issue. All packet loss issues are currently resolved. Users may experience slightly sub-optimal routing as a result, but much more reliable connectivity. We are working with Verizon to restore the original circuits to a fully operational and reliable status. Please contact us if you have any questions.

9/26/2002 — We have added a new Clinton, NJ access number: 908-730-6461 It supports K56Flex, v.90, and ISDN.

9/23/2002 6:20:00 AM — To improve routing performance for Sprint area Tellurian ADSL customers, we have made some routing changes between our router at our datacenter and our router located in Sprint's central office. As always, please contact us if you require any assitance. Thank you.

9/8/2002 12:15:00 AM — We are rebooting our mail server. It should be down for 5 minutes or less.

9/5/2002 — We currently have a trouble ticket open with Focal Communications in response to several customer complaints of disconnections and low connect speeds. We will post updates as they become available. Thank you for your patience as we assist Focal in isolating and correcting the problem.

9/5/2002 — UPDATE 9/5/02: Focal has not seen any problems on the affected lines for 48 hours. We have closed the trouble ticket. Please contact us if you experience any continued difficulties.

9/3/2002 7:40:00 AM — The mail issue has been resolved. Users were unable to check email this morning from 7:03:00 AM until 7:33:00 AM. We are still investigating the cause.

9/3/2002 7:20:00 AM — It looks like a spammer is performing some type of DOS against our mailserver. We are investigating now.

9/3/2002 — We currently have a trouble ticket open with Focal Communications in response to several customer complaints of disconnections and low connect speeds. We will post updates as they become available. Thank you for your patience as we assist Focal in isolating and correcting the problem.

8/28/2002 4:30:00 PM — We have added additional lines to our NJ/NY GNAPs hunt group. This adds capacity to all NJ numbers ending in 8355 and all NY numbers ending in 2121.

8/28/2002 3:00:00 AM — We are performing emergency disk management on our mail server. We expect to be completed by 6AM. UPDATE: Maintenance has been completed. All services are functioning normally.

8/27/2002 10:47:00 AM — Our core router in Newton, NJ spontaneously rebooted this morning at approximately 10:41AM due to a bus error. We are currently investigating the cause of this and what corrective actions are required. Everything is up and running at this time as of 10:43AM.

8/22/2002 8:19:00 PM — Our electrical power cutover has been completed. We will be doing more work in the datacenter during the next week to install new A/C units to provide additional cooling capacity. Our new automatic switchgear and redundant UPS units are in place and have power. We will be switching service to the new power system over the next few weeks.

8/22/2002 1:28:00 AM — As we previously announced, GPU/JCP&L will be cutting power to our building Thursday morning August 22, 2002 at 9AM to switch our AC service over to our new service entrance facility. Our datacenter and customer services will not be affected. Our telephone system will be operational, but the office will not have AC power so our staff's ability to help will be limited for a fews hours during the changeover. We will post a message here when the change has been completed.

8/17/2002 — JCP&L has replaced the power transformer on the pole and we are once again running on primary AC power.

8/16/2002 8:05:00 PM — The circuit breaker on the JCP&L power transformer on the pole which provides our primary AC power to our Newton datacenter has tripped. PCP&L will be replacing the transformer sometime tonight. In the meantime, we are using our secondary AC power source to run everything in the datacenter. We will post updates as they happen. No services are affected in any way by this power issue.

8/12/2002 8:33:00 PM — On August 22, 2002, we will be switching to our new AC power system in Newton, NJ. The upgrade should be transparent since we will be running on our secondary AC feed during the cutover. Over the following weeks, we will gradually transition all colocated equipment onto the new power directly and remove all the existing smaller UPS units from customer racks. We will post updates as they occur.

8/7/2002 2:40:00 AM — After making changes to the spool directory on the old mail server, we were able to get it to work reliably until our maintenance window. The new mail server is now live and operational. All old mail files including address books and calendars are being copied. This copy process will be finished by 7AM. Please let us know if you experience any issues as a result of the mail server upgrade. The new server is a dual Athlon 2000+ with 1GB RAM and a RAID 10 volume on 10k rpm U160 SCSI drives with dual hot spare drives. The performance of the mail server should be significantly better now. UPDATE 8/7/02, 9:25 AM: The mail server upgrade is complete. All files, messages, address books, etc. have been copied onto the new server. Please contact us if you have any questions or problems. Thanks for your patience as we upgrade our network.

8/6/2002 4:27:00 PM — We are still having issues with the data disk on our primary mail server. We will be replacing the server and all drives this afternoon. Some messages will be delayed as we make this change. No mail will be lost. We expect the upgrade to be completed by midnight. We appreciate your understanding while we resolve this problem. Thank you.

8/6/2002 8:43:00 AM — Our primary mail server is currently running an emergency disk repair operation to fix errors on one of the hard drives. As of 8:43AM, this process should take 3 to 4 hours to complete. We apologize for the inconvenience. Outgoing mail may be sent via smtp-forward.tellurian.net in the meantime. UPDATE: As of 12:00PM all mail services are back online and functioning normally. Our secondary mail server is now delivering all mail it had queued up during this outage. Some mail may be slightly backlogged while our SMTP delivery agent processes all of the previous mail.

8/3/2002 — We have isolated the mail problem our users were experiencing. It was due to a denial of service attack from a spammer in CA. We are working with our mail software vendor to determine why the messages they were attempting to send caused problems with our SMTP receive process. We will post more information when we have it. We have adjusted our firewall filters to stop this attack.

7/31/2002 12:00:00 PM — We are currently still experiencing random failures with our mail servers' SMTP services. The services themselves do not fail or shut down, but they briefly and randomly refuse a connection at times. This is happening on both our primary and backup mail servers. After doing some testing and working with the manufacturer of our mail software, we believe that this is being caused by either legetimate mail that is bringing out a bug in our mail server software or it's a deliberate denial of service attack although we have yet to find concrete evidence of that. We are doing more in depth testing and isolation to determine what is causing the random failures. If you are trying to send mail and get a message that your mail client couldn't connect to the SMTP server, just try again until the mail goes through. We are working with our vendor to fix this problem as quickly as possible and are sorry for the inconvenience this issue is causing any of our customers.

7/30/2002 4:38:00 AM — All maintenance has been completed successfully. All systems are online and 100% operational.

7/30/2002 12:57:00 AM — We will be taking our new SQL server offline for about 15 minutes to upgrade the RAM at 1:30AM tonight. We will also be running a disk check on our mail server to fix disk errors which are causing intermittent send errors.In the meantime, mail may be sent via smtp-forward.tellurian.net. The mail server disk task will be completed by early morning.

7/29/2002 10:20:00 PM — AT&T (AS7018) and FocalData (AS18984) are currently experiencing routing issues between their networks. We have filtered alll announcements from FocalData which are originiating in or passing through AS7018. This fix has solved the AT&T connectivity issues experienced by our clients when traffic bound for AT&T left our network via FocalData. Focal and AT&T continue to work to isolate the problem and repair it. Once they have fixed their problem, we will remove the filters from our BGP session and outbound traffic to AT&T may take FocalData to the destination network again if that is the best route.

7/29/2002 5:00:00 AM — Our primary SQL server has been upgraded. The upgrade was completed by 4:00AM EST. Clients should not notice any changes or difference due to this upgrade. This server is used to store dialup and DSL authentication information as well as other Tellurian information databases.

7/25/2002 2:03:00 PM — After feedback from our customers, we have switched back to the old news server setup. If you want to use the local caching server for binaries or fast downloads, use news2.tellurian.net For best retention and most complete newsgroup coverage, continue to use news.tellurian.net We tried to improve performance, but we found that people prefer retention to performance.

7/22/2002 5:43:00 PM — News server update: Tellurian Networks is now running a caching NNTP server running DNews. We are still using Giganews for our feed, but the server in our datacenter will allow for much faster connections for those with broadband connectivity. You may need to refresh the groups list and some articles may be out of sequence compared to the old server, but these changes will quickly pass. The new server only "subscribes" to groups when requested to enable better retention and disk utilization, but there is a short delay when subscribing to a new newsgroup.

7/4/2002 12:12:00 AM — Tellurian Networks will be closed on July 4th and 5th for Independence Day. We will reopen on Monday, July 8th at 8:00AM. Support will be available as usual over the holiday weekend. Have a great 4th of July and remember the importance of this holiday and what it meant to those who pledged their lives, their fortunes, and their sacred honor. The US PATRIOT Act restricts our rights in the name of protection and safety. Restricting our freedoms does not make us safe, it just makes us less free. Read more here and here

Our founding fathers gave up everything for the freedoms and rights we enjoy today, all you need to do is write or call your elected representatives and insist that they protect our Constitutional rights and freedoms.

Have you ever wondered what happened to the 56 men who signed the Declaration of Independence?

Five signers were captured by the British as traitors, and tortured before they died. Twelve had their homes ransacked and burned. Two lost their sons serving in the Revolutionary Army, another had two sons captured. Nine of the 56 fought and died from wounds or hardships of the Revolutionary War. 

They signed and they pledged their lives, their fortunes, and their sacred honor. What kind of men were they? 

Twenty-four were lawyers and jurists. Eleven were merchants. Nine were farmers and large plantation owners; men of means, well educated. But they signed the Declaration of Independence knowing full well that the penalty would be death if they were captured. 

Carter Braxton of Virginia, a wealthy planter and trader, saw his ships swept from the seas by the British Navy. He sold his home and properties to pay his debts, and died in rags. 

Thomas McKeam was so hounded by the British that he was forced to move his family almost constantly. He served in the Congress without pay, and his family was kept in hiding. His possessions were taken from him, and poverty was his reward. 

Vandals or soldiers looted the properties of Dillery, Hall, Clymer, Walton, Gwinnett, Heyward, Ruttledge, and Middleton. 

At the battle of Yorktown, Thomas Nelson, Jr., noted that the British General Cornwallis had taken over the Nelson home for his headquarters. He quietly urged General George Washington to open fire. The home was destroyed, and Nelson died bankrupt. 

Francis Lewis had his home and properties destroyed. The enemy jailed his wife, and she died within a few months. 

John Hart was driven from his wife's bedside as she was dying. Their 13 children fled for their lives. His fields and his gristmill were laid to waste. For more than a year he lived in forests and caves, returning home to find his wife dead and his children vanished. A few weeks later he died from exhaustion and a broken heart. 

Norris and Livingston suffered similar fates. 

Such were the stories and sacrifices of the American Revolution. These were not wild eyed, rabble-rousing hippie guru's or professional protesters. They were soft-spoken men of means and education. They had security, but they valued liberty more. Standing tall, straight, and unwavering, they pledged: "For the support of this declaration, with firm reliance on the protection of the divine providence, we mutually pledge to each other, our lives, our fortunes, and our sacred honor." 

They gave you and me a free and independent America. The history books never told you a lot of what happened in the Revolutionary War. We didn't just fight the British. We were British subjects at that time and we fought our own government! Some of us take these liberties so much for granted... We shouldn't. 

So, please take a couple of minutes while enjoying your 4th of July holiday and silently thank these patriots. It's not much to ask for the price they paid. 

(Thanks to Ron from the 356 list for this history lesson and thoughts) 
 

7/3/2002 11:53:00 PM — We have lost connectivity to our Sparta/Lafayette POP. This POP feeds SDSL customers out of this area. The POP is down due to a power issue. Our battery backup has been exhausted and we are waiting for utility power to be restored at this site. We will post more information when it becomes available. UPDATE: This is really just a FYI announcement since all customers served out of the Sparta/Lafayette POP are also without power.

7/3/2002 — Tellurian Networks will be closed on July 4th and 5th in celebration of Independence Day. Engineers will continue to monitor the network, and customers with dedicated connections can contact support using the escalation procedures. Dial up support will resume normal hours on Saturday, and the office and all departments will resume normal hours on Monday. The staff of Tellurian Networks wishes everyone a safe and happy holiday!

7/1/2002 — 2:00 AM - Maintenance on our mail server has now been completed.

6/30/2002 — We will be performing disk maintenance this evening on our mail server starting at 11PM. During this maintenance window customers will not be able to send or receive mail until this is completed. The estimated down time while this is being performed is 3-4 hours. We apologize for any inconvenience this may cause. We will update as soon as this has been completed. Thank you.

6/29/2002 11:50:00 PM — We will be performing some disk maintenance this evening from 12AM to 2AM on our users web server and on our web1 server. 12:40AM 6/29/02 UPDATE: Maintenance has been completed.

6/27/2002 11:30:00 PM — We experienced a brief power interruption this evening to some customer colo machines and one of our switches. The transformer on the pole from which we obtain our electrical power feed was hit with lightning or a surge which blew the breaker. We ran from UPS when the power failed, but the generator would not start immediately. This issue was resolved and we ran on generator power for about an hour until switching to our alternate source of utility power. We ran from the alternate utility power for about 2 hours until returning to our normal power after JCP&L restored service. As many of you know, we are in the process of a major electrical upgrade which includes a set of huge fault-tolerant UPSes and a diesel genset and automatic switchgear. When the electrical upgrades are completed within the next two weeks, the problem encountered will have no effect on any customer's services.

6/26/2002 2:18:00 AM — Several weeks ago, we changed the IP address of our mail server: mail.tellurian.net from 216.182.1.1 to 216.182.1.8
As of 2:30AM, gate.tellurian.net will be 216.182.1.1 and mail services will no longer be available on this IP address. This message is informational only. No users should be affected by this change since all DNS entries were changed several weeks ago. If there are any issues as a result, please feel free to contact us. Thank you. 
UPDATE- To ensure you will not be affected by changes we have made, please make sure you are using the correct, most updated mail server names. You should use pop3.tellurian.com as your incoming mail server, and smtp.tellurian.com as your outgoing mail server. For information on checking and changing this information in your mail program , please see http://www.tellurian.com/connect.

6/25/2002 5:39:00 PM — A major fiber cut has occurred in Cambridge, MA. Verizon Fiber was cut by the MWRA (Mass Water Resource Authority). The MWRA was digging outside 2 Verizon Tandems, and hit "Several" Conduits in the street. Most of Verizon's network in Cambridge, South Boston, Dorchester, Hyde Park and Boston, as well as some outlying cities and towns, is down. Along with their internal network of trunks, 911, and Sonet, Several main Customer fiber rings also originated from these Tandems. One of our telephone companies, GlobalNAPs has had a small portion of their fiber rings affected. Fortunately they remain mostly intact. For those customers in the Boston and Cambridge areas who can dial out, there will be significant problems getting from Verizon to Tellurian access numbers in the area. We will update you with any new information that we obtain. At this time there is no ETA. There are many, many fibers that will need to be respliced and a timeframe is not available at this time. This outage affects a VERY limited number of Tellurian customers in the greater Boston, MA area, but we are posting it since it will may also cause reachability problems to sites which are hosted with providers in MA. Tellurian's network is 100% operational. This is a Verizon fiber cut.

6/21/2002 10:56:00 PM — Another new anti-spam measure is now in place. We now perform lookups on all inbound from addresses. If the from address is in a domain which does not have a valid way to deliver mail to that domain (no MX/A records) then the message will be refused. We have also updated our anti-virus software which should prevent most viruses from passing through our mail server. Some viruses did manage to bypass the filters before these changes were made. Mail will now be held up to 2 minutes to scan for viruses. Prior to this change, the limit was 30 seconds and scanning was skipped on large messages or if the server was very busy.

6/20/2002 — Fight back against spam! We have recently been made aware of a new and free plug-in from Cloudmark for Outlook 2000 & Outlook XP (support for Outlook Express coming soon) called Spamnet that can help reduce the amount of spam that you receive. Give it a try!

6/18/2002 2:46:45 PM — We have patched our mail servers to a point release that fixes DNS lookup issues for reverse lookups and blacklists. This now enables us to do reverse lookups on all IP addresses that send mail through our server making our server more RFC compliant. We have also reinstated previous blacklists: ordb and spamcop. Please let us know if you experience any problems as a result of this new patch.

6/6/2002 11:37:00 AM — The DS3 card in core1-nyny has been replaced and all circuits are operational again. Several of the ports on the DS3 card provided the connectivity to the rest of our backbone. We will be reengineering new circuits to connect our Newton location to NYC via a different card and a different carrier as an additional redundancy step. We will also be storing a spare DS3 card onsite as a hot spare to minimize downtime in the future.

6/6/2002 9:30:00 AM — We currently have a DS3 card failure on our NYC router. One of our staff is enroute with a new replacement card.

6/6/2002 12:35:00 AM — The router upgrades have been completed. Total downtime was less than 5 minutes.

6/5/2002 5:08:00 PM — We will be upgrading our core1-nwtnj and our core1-jcnj routers IOS version tonight at 12:30AM to add SNMP functionality and to resolve an EIGRP bug. Downtime should be less than 10 minutes.

6/5/2002 12:50:00 AM — We have upgraded our core1-jcnj to core1-nyny backbone link. The upgrade was transparent and happened with zero downtime.

6/4/2002 6:50:00 AM — All NY and NJ numbers ending in 2121 are operating normally now.

6/4/2002 4:05:00 AM — There is currently a problem with our NY and NJ numbers ending in 2121. They are showing as busy, but there are no users online. This should be resolved by early morning and is due to a phone company upgrade during the night.

6/4/2002 1:03:00 AM — The upgrade has been completed. NY customers should see better performance when connecting to the Internet. We have turned up additional BGP connections and restored full-mesh BGP connectivity to the rest of our backbone.

6/3/2002 4:30:00 PM — At midnight tonight we will be upgrading a processor card in our core router in New York City. Downtime shouldn't be longer than 10 minutes. This will affect all services out of the New York City area including point to point T1's, ADSL, and dial-up.

5/30/2002 11:09:00 AM — A newer BETA version of our dialer is available. One of our customers pointed out a mistake with one of our Canada numbers. In examining the phonebook, we have added a few additional numbers which were missing from the previous distribution and removed a few old numbers. If you have any comments about or problems with the new dialer, please send a message to dialer@tellurian.net. Thank you for your feedback and support.

5/27/2002 1:42:00 AM — A new BETA version of our dialer is available. This new version includes all current numbers and is made for Windows 95/98/ME/NT/2000/XP. This dialer includes completely NEW numbers for VT, NH, MA, RI, southern NJ, PA, DE, MD, DC, and VA. If you call the old numbers in ANY of these regions, please update your dialer and use the new access numbers today. If you have any comments about or problems with the new dialer, please send a message to dialer@tellurian.net. Thank you.

5/23/2002 10:10:00 PM — In a few minutes we will be applying a point release update to our primary mail server. The update process only takes a couple of minutes. Downtime will be minimal. Please let us know if you experience any problems as a result of the upgrade. An update will be posted here when the upgrade has been completed. UPDATE: 5/23/2002 10:15:00 PM - The update has been completed. All mail services are functioning normally.

5/16/2002 — We have added or updated 367 numbers in VTNHMARISouthern NJPADEMDDC, and VAView the entire list here. Update your access number today for better performance. All Tellurian static IP addresses starting with 216.182.x.x or 66.97.x.x will work with ANY of these new numbers. All customers in these areas must use the new numbers ending in 2322.

5/6/2002 11:50:00 PM — We will be adding many new access numbers over the next few weeks. We will also make a new dialer build available with all the new numbers included.

5/6/2002 1:05:00 PM — We are currently experiencing a problem with our primary mail server. Engineers are working to correct it. We apologize for the inconvenience. **Update** The issues with the mail server have been resolved.

5/4/2002 — We will be performing maintenance on our phone system this evening beginning at 8PM. This maintenance is to improve functionality of our phone system and to allow us to serve our customers better. During this maintenance period, you may receive an all circuits busy message or just a busy signal when calling our office. We expect the maintenance to last no longer than two to three hours.

5/3/2002 — We have increased the timeout for a Webmail session from 20 minutes to 60 minutes.

5/1/2002 — Our Newton portmaster rebooted at 4AM, but OSPF failed to start. One of our engineers started the service manually at 6:30am. Between 4-6:30, customers dialing our 973-300-4966 access number would have been able to connect, but not pass any traffic. We apologize for the inconvenience.

4/30/2002 — There was a problem with our Adelphia Portmaster this morning which caused many of our dial up customers calling xxx-xxx-8355 numbers to receive errors. A reboot of the portmaster took care of this.

4/24/2002 3:47:00 AM — The mail server maintenance has been completed successfully.

4/23/2002 8:30:00 PM — We will be taking our mail server offline for maintenance at 1:00AM EDT on 4/24/2002. We expect to be completed by 4:00AM EDT 4/24/2002.

4/19/2002 9:24:00 PM — JCP&L has restored the power to our Newton datacenter. All equipment is operating on utility power again.

4/19/2002 6:20:00 PM — Our Newton location is now operating on generator power. We do not have an ETR for utility power.

4/19/2002 12:34:00 PM — Everything in NYC at GlobalNAPs is operating normally again at this time.

4/19/2002 12:01:00 PM — Global NAPs is experiencing an outage at their Quincy, MA location. They are currently looking into it trying to restore connectivity. This affects customers out of our New York City POP. We will post more information as we receive it. UPDATE: GlobalNAPs has restored connectivity. We are currently working to prevent future problems if this situation occurs again.

4/15/2002 8:35:00 AM — All systems are 100% operational and the new mail server software's increased functionality is now online!

4/15/2002 7:29:00 AM — The mail server disk check has not completed yet. It should be completed by 8:00AM. This procedure is important to protect customer mail data. All messages will be queued in the meantime. Anyone who needs to send mail may use smtp-forward.tellurian.net.

4/15/2002 6:50:00 AM — We are running an emergency filesystem check on the mailserver after major maintenance and the upgrade. It should be completed by 7:30AM.

4/15/2002 — We have upgraded our mail server to the latest version software. The new version adds new features including: a webmail calendar, spell-check, and draft save mode. All accounts are also protected with the F-Secure anti-virus scanning engine.

4/14/2002 6:00:00 PM — Sunday afternoon, a bad power supply triggered a UPS to fail which tripped a sub-panel circuit breaker, which tripped the circuit breaker on our feeder panel for the datacenter. We were immediately alerted and dispatched a team to work on the problem. Power was restored within 10 minutes. However, the following failures kept some systems offline for an extended time: filesystem checks on our mail and dns server (gate), failed nvram on a switch supervisor card which caused a loss of configuration data, a DS3 protect circuit which would not fail back over to the working connection. The following actions are being taken to ensure these issues will not arise again.

1. As we have grown, upgraded power facilities have been planned over the past 6 months. The design was finalized this month and we ordered some of the equipment last week. The balance of the equipment will be ordered early this week. We will announce when the service upgrade will take place in the future. We expect the new service and UPS/GenSet installation to be completed within 4-6 weeks. We do not anticipate any overall downtime as a result. Some non-redundant power systems may need to be taken offline one at a time during standard maintenance intervals after the new service is installed. All routers, switches, and many servers have redundant power and will not be affected. More details will be announced as we proceed.

2. Today, we built two new servers to offload DNS and storage responsibilities. We have maintained the combined DNS/Mail infrastructure as it was in the beginning in 1995. We have changed software several times and upgraded hardware every 6-12 months, but the IP addresses have not changed. We need to split these functions. It will take time and some people may experience configuration issues as a result, but this must be done. We have put it off in the interest of backward compatibility, but the time has come to make this change.

3. We have scheduled the install of another supervisor module during the maintenance window next Saturday morning. During this time, we will also switch encapsulation to dot1q from the current ISL encapsulation.

4. The DS3 Mux has been reconfigured to not fail/protect the DS3 circuit connected to our router.

4/11/2002 1:16:00 PM — The new access number for Newton is: 973-300-5261 Sussex, Franklin, and Blairstown all point to this number now as well. If you currently call 973-300-4966 and you experience a busy signal, please call 973-300-5261. We will send out a notice with new primary and backup number preferences in a couple of weeks after the number realignment is completed.

4/11/2002 — Sprint is still working to allocate and assign the number correctly. All 28 new PRI lines are installed and operational, but we are waiting for the numbers to be assigned correctly. We expect this should happen sometime today. We'll post updates here when we have them. Thanks!

4/10/2002 — Our NEW Newton number is being turned up today. We anticipate it will be ready for use sometime this evening. As of 6:40PM, they are still working on it. We will post the new number after it is working and tested. Thank you.

4/9/2002 — There is currently a Sprint Internet outage, we will post more information as it becomes available. UPDATE The problem as been resolved.

4/1/2002 — In an effort to drastically reduce the amount of junk email, otherwise known as SPAM, we have configured our mail servers to listen to two blacklists: ordb.org and spamcop.net. This should dramatically reduce the amount of SPAM our users receive. Please send any comments regarding this change to noc@tellurian.net. We believe the overall reduction in SPAM is well worth the effort.

3/29/2002 — We have just received a confirmed date from the telephone company regarding the installation of new access lines for the Sussex County Area. The lines are to be installed on April 10. This should help alleviate capacity issues in this area.

3/19/2002 11:40:00 AM — Verizon has fixed the T3 line in NYC. They claim they didn't do anything, but it is fixed and working normally now.

3/19/2002 11:00:00 AM — We have a channelized DS3 in NYC which is currently down. This affects all T1 customers served out of 32 Old Slip in New York City. We have opened a trouble ticket with Verizon and they are currently working on the problem. It appears to be SONET related at this time. Customers with ISDN backup are operational. This does not affect dialup. There is no ETR at this time.

3/19/2002 6:50:00 AM — Our Portmaster in Newton, NJ rebooted at 5:50AM. OSPF didn't restart when the Portmaster rebooted. This resulted in routing problems for customers dialing Newton, NJ from 5:50AM to just before 7:00AM. Thanks to Bob Dugan for alerting us of the problem.

3/9/2002 8:02:00 AM — Check disk procedure on our mail server was successfully completed.

3/9/2002 — We will be running a check disk procedure on our mail server for about two hours from 3:00AM to 5:00AM. The procedure MAY take longer than 2 hours.

3/6/2002 6:43:00 PM — The Akamai servers in our datacenter started sending massive traffic to our router which caused an internal denial of service attack. It took about 10-15 minutes to isolate the source of the attack. We have taken all Akamai servers offline until they determine the cause and fix it. Our network is operating normally at this time.

3/6/2002 7:44:00 AM — Verizon has fixed the problem for now, but we are still seeing errors. They will be monitoring the circuit throughout the day to determine the root cause of this outage and fix it. This affects T1 frame relay customers in New Jersey. All customers are currently 100% operational.

3/6/2002 5:40:00 AM — We are currently experiencing a Verizon DS3 outage in Jersey City. Verizon is working on the problem. This affects T1 frame relay customers in New Jersey.

3/3/2002 — Verizon is having SONET problems between NJ and NY. We are having problems with a DS3 connecting NJ and NY as a result. They are working on the problem. We are using a slower speed link while they fix the problem.

2/26/2002 — We have upgraded the FTP server software on the following FTP servers on our network: Tellurian Public FTP, FTP for Users personal web sites, all commercial Web servers. Everything appears to be functioning normally, but please let us know if you experience any difficulties as a result.

2/22/2002 — The Google search engine (www.google.com) is having intermittant problems, where the site becomes unreachable for a few minutes at a time. This appears to be an issue with their provider. This information is provided to inform our users, this is not a problem with Tellurian or with any setup on your personal computer.

2/20/2002 — Our connectivity to our Mohawk POP which serves Mohawk DSL customers was down briefly today beginning at approximately 1:20PM. We found the T1 that provides connectivity to the POP was in alarm. After resetting the smart jack on the Newton side, the circuit came back up. Service is restored as of 1:34PM. We apologize for any inconvenience this may have caused.

2/11/2002 — We have unexpectedly taken our primary mail server offline for emergency maintenance. We have discovered some corrupt files and have decided to shut down all mail operations and repair the file system to prevent any further problems. Sending and receiving mail will not work until the emergency maintenance is completed. More information will be posted as we continue through the repair process. UPDATE: Shortly after 5AM this morning, 2/12/2002, the repair process was completed. Everything looks corrected so we brought all mail services back online. Please contact our technical support department if you have any problems.

2/6/2002 7:07:22 PM — 95% of our Verizon area T1 Frame Relay customers were moved today to our new DS3. We will be changing our BGP route announcements over the next 24-48 hours for better traffic flows.

2/5/2002 9:35:29 AM — On Wednesday February 6, 2002, throughout the night we will be moving all T1 frame relay customers from one T3 to another. Each customer outage should only last only 10-20 minutes.

2/4/2002 1:04:00 PM — We are currently experiencing power problems at our Sussex, NJ POP. All DSL customers out of this location are affected. We will post more information as it becomes available. - UPDATE: Power has been restored to the Sussex POP. All services are functioning normally once again.

2/4/2002 8:40:00 AM — Adelphia, one of our phone carriers, in Parsippany, NJ had some type of power problem/failure this morning February 4th. This affected all lines in NJ ending with 8355 at 8:00AM. AC power to our equipment was interrupted for 8 minutes. Everything is working normally now. We do not have any info on the cause of the disruption from Adelphia at this time. We will post more information when we get it. All systems are normal.

2/1/2002 10:14:00 AM — The new version of the Tellurian Networks website has been launched! Please email webmaster@tellurian.net with any comments or suggestions. Thank you.

1/31/2002 10:40:27 PM — All Verizon area DSL customers have been moved to our new ATM DS3 and the network is 100% operational again.

1/30/2002 5:17:16 PM — On Thursday, January 31st at 9PM technicians will begin grooming our ATM circuit PVCs from one DS3 to another. This is outside our normally scheduled maintenance window, but it is the only time knowledgeable Verizon technicians are available outside of business hours. This will only affect Verizon DSL customers in NJ.

1/23/2002 1:46:39 PM — All issues with MegaPOP access numbers have been resolved at this time.

1/23/2002 11:31:09 AM — We are currently experiencing authentication problems with access numbers we have served by MegaPOP. These numbers vary in the way they are identified, but are mostly all outside of New York and New Jersey. We have a ticket opened with MegaPOP and they are working on the issue. We will post more information as it becomes available.

1/23/2002 3:06:24 AM — We will be taking our web1 server offline at 3:30AM to upgrade the RAM to 1.5GB. If your website is hosted on an IP address of 216.182.12.x, you will be affected by the 20 minutes of downtime.

1/22/2002 10:12:50 AM — A Sprint maintenance worker disconnected power to our Newton DSLAM while waxing the floors this morning. We have reconnected power and asked him to be careful in the future.

1/14/2002 — We found a malfunctioning board this evening in our access server that serves dial-up access numbers in Sussex County. We were short 92 lines and thus caused busy signals at many access numbers in the area. We unfortunately could only resolve this by rebooting the entire access server. All lines are now functioning again and we apologize for any inconvenience this may have caused.

1/8/2002 — Global NAPs will be performing some software upgrades to equipment on Wednesday, January 16, 2002 between the hours of 2AM to 6AM. This maintenance should not interrupt any services. Our POP served by Global NAPs is in NYC and serves all NJ and NY XXX-2121 access numbers as well as dedicated access customers in NYC.

1/4/2002 — This morning we identified an error in the configuration of a new router at our Focal POP. This error prevented route distribution from our RAS boxes that customers dial into. The only people that would have experienced a problem were customers with static addresses or routed blocks of addresses dialing into this POP (any number ending in 9835). The problem has been resolved. We apologize for any inconvenience this may have caused.

1/3/2002 — We have turned up an additional two T1's to Sprint adding 3Mb to our existing 6Mb pipe now for a total of 9Mb. Users should notice an increase in performance.

2001 - Archived MOTD

12/28/2001 — We are currently having trouble with our Focal dial up access numbers (numbers ending in 9835). Our engineers have opened a trouble ticket with Focal and are awaiting a response. We currently have no estimated repair time.

12/28/2001 — All issues with our Focal POP are resolved. 9835 numbers are now functioning again however now one of our RAS boxes at our Global NAPs POP is displaying the same problem. We are working to restore this box as well. Calls to the numbers this box handles (ending in 2121) are still working as we have multiple boxes online. Not all of them seem to have been affected. We believe this is a denial of service attack and are further researching it to prevent the problem in the future. UPDATE: The Global NAPs POP is fully restored to normally operating parameters.

12/26/2001 — Due to a software bug, our RADIUS (authentication) servers stopped responding this morning. We have updated the software to a version without the bug. As a result of the software bug, many dialup users were unable to get online this morning. We apologize for the inconvenience.

12/2/2001 — One of our customer web servers will be taken offline at 2:00AM for maintenance. All sites hosted on 216.182.12.x will be offline during this time. We expect the scheduled tasks to take approximately 30 minutes. Thank you.

12/2/2001 — Maintenance on web1.tellurian.net has been completed.

11/30/2001 — 3:06AM - Our previously scheduled upgrade of our core1-gnapsny router has been completed successfully.

11/30/2001 — ** Reminder ** - New Jersey area code dialing change: As of December 1st, if you are in the 973, 201 or 732 area codes, you are required to dial 10 digits to place a call. This means you will have to dial the area code before the normal number you are calling even if you are already in that area code. For example only, if you normally dial 300-4966 as you access number, you must now change it to be 973-300-4966. Again, this is an example. DO NOT change your entire access number or you may incur toll charges. Simply add your area code before your access number you are presently using. If you have any questions or need assistance in changing your access number, please speak to one of our support technicians by dialing 973-300-9561. Note that 609, 856, and 908 area codes will not be affected by this change. Customers in these area codes do not need to change anything.

11/29/2001 — 6:00PM - It seems Sprint might be having a frame relay problem. Our frame relay circuit out of Newton is currently up but we have no LMI. We are working with Sprint to resolve the problem as soon as possible. Thanks for your patience. 6:15PM UPDATE: Sprint found a problem in a card in their frame relay switch. They have repaired it and rebooted the card. All frame relay services are now restored.

11/29/2001 — 6:15PM - The Sprint problem has been fixed. It appears that a card in their frame relay switch malfuctioned. It has been reset and is now operating normally.

11/21/2001 — Our SMTP-FORWARD server is currently down for an unexpected repair. Our engineers are working on it and will have it back in service as soon as possible. We apologize for the inconvenience. *UPDATE* 11:13am - A backup server has been brought online to handle mail forwarding while SMTP-FORWARD is repaired.

11/21/2001 — Our SMTP-FORWARD server is now fully operational and has been returned to service.

11/16/2001 — Giganews is fully functional once again.

11/15/2001 — 10:19PM - Giganews is currently experiencing an interruption in power due to severe weather conditions in the area. They say they are running on backup power, but their connectivity or servers seem to be affected in some way. As a result, you may experience problems accessing news.tellurian.com. Giganews has their entire engineering staff working on the issues. We expect this to be resolved in a timely matter and will post more information as we receive it.

11/6/2001 — There is an OC48 down in NYC which is affecting our 100Mb Savvis connection in Jersey City. Traffic is flowing normally via our other upstream connections. There is no ETR at this time.

11/6/2001 — Savvis is up again.

11/2/2001 — We have brought up a new 6Mbit connection to Sprint.

11/1/2001 — During the maintenance window from 1AM to 3AM, we plan to bring additional Internet bandwidth online to Newton, NJ.

10/31/2001 — 8:00AM - A software upgrade performed last night is causing our core routers to reboot randomly now that traffic is increasing. We are rolling back the software upgrade now and everything should be back to normal shortly.

10/31/2001 — 8:25AM - After rolling back the software update, one of our DS3 lines to Verizon did not come back up. Thanks to the quick response of the Verizon DNCC, they were able to fix the problem on their end remotely within minutes. All connectivity is operational now.

10/30/2001 — 8:00AM - A Sprint T-1 outage is affecting all of our Sparta DSL customers. We have a trouble ticket open with Sprint, but currently have no estimated repair time. **UPDATE** Repairs to this line were completed at approximately 9:30AM. All Sparta DSL customers should be back online. Please contact us if you have any difficulties.

10/24/2001 — 12:49PM - Our secondary mail server was having some problems this morning. We quickly transfered the role of this computer over to a new machine and copied all the data. Everything seems to be working well. We will be retiring the old server and making this new machine the permanent replacement. It is much newer and more powerful. No mail was lost during this transition. We apologize for any interruption of service this may have caused.

10/16/2001 — 8:13PM - UUNet is currently experiencing some routing problems. Internet connectivity might be affected on a whole as a result. Our connectivity to UUNet is physically up but no traffic is passing. We will post more information as it becomes available.

10/16/2001 — 8:45PM All UUNet connectivity appears to be back up and functioning normally.

10/16/2001 — We will be updating our phone system tonight starting around 9PM. No inbound calls will be working at this time. According to the documentation from our phone system's vendor, the upgrade may take up to two hours. The new features we will gain will allow us to serve all of our customers even better than before. We apologize for any inconvenience this upgrade may cause.

10/16/2001 — 10:12PM - Our phone system upgrade is complete.

10/15/2001 — 2:24PM - Sprint connectivity is back down again. We have a ticket opened with Sprint. They are actively working on the problem.

10/15/2001 — 3:18PM - Sprint has informed us that there is currently a DS3 down between New York and Sparta, NJ that is affecting our connectivity to them. We will post more information as it is relayed to us from Sprint.

10/15/2001 — 3:48PM - Sprint is seeing a steady increase of errors on the DS3 and have still not been able to isolate the problem. They have no ETR at this time.

10/15/2001 — 4:00PM - It appears Sprint has repaired the DS3 and all connectivity is restored.

10/12/2001 — 1:44PM - Our upstream connectivity to Sprint has been lost. Both links are currently down. We currently have a ticket opened with Sprint to repair the connectivity. We suspect a gateway failure on their network. More information will be posted when we receive it from Sprint. Internet connectivity speed might be slightly impaired as a result of this connectivity loss.

10/12/2001 — 3:04PM - Sprint connectivity is back up and functioning again. All network connectivity should now be normal.

10/8/2001 — 6:44PM - Our users server and public FTP server will be offline briefly this evening for a major hardware upgrade. Downtime will be minimal.

10/8/2001 — 9:06PM - Our users server and public FTP server have been upgraded. Everything has been thoroughly tested and is functioning normally (except much faster).

9/27/2001 — 4:24PM - Our primary mail server will be taken offline tonight during our maintenance window to run a file system check. Downtime shouldn't be more than an hour. We apologize for any inconvenience this causes.

9/19/2001 — 1:59PM - All connectivity to UUNet and Savvis has been turned back up earlier this morning. Everything is functioning as it should be once again.

9/18/2001 — 11:07AM - UUNet is currently experiencing a problem with their New York 9 gateway to which we are connected. Currently all direct connectivity to UUNet is down as a result. We will post more information about this as it becomes available to us.

9/18/2001 — 1:22PM - We are currently experiencing problems with our connectivity to Savvis due to a BGP routing issue caused by some sort of new virus/worm that is on the loose all over the Internet today designed to cause denial of service attacks. We will post more information on this as it becomes available. As a result of this there is high latency on our network. We are working to resolve this ASAP.

9/18/2001 — 2:04PM - We have turned up additional emergency bandwidth through another upstream provider to balance out our network. All connectivity and latency issues are resolved at this time. We will be turning Savvis back up as soon as they can stabilize their network so BGP routing once again starts functioning normally.

9/18/2001 — 4:03PM - The virus that is causing havoc today is called W32.Nimda.A@mm. More information can be found on Symantec's Web Site. We have taken steps to have our mail server reject any messages containing this virus to protect our customers.

9/14/2001 — 5:00PM - Verizon has sent another update on the status of NY Verizon Central Offices.

9/13/2001 — 1:46PM - Verizon has sent an update about the status of NY Verizon Central Offices.

9/12/2001 — 10:05AM - Our 32 Old Slip location is currently up and has connectivity, however it seems that continued issues with Verizon are preventing incoming calls on all GNAPs numbers (ending in 2121). Additionally, all dedicated customers out of this POP are still down also due to Verizon issues. We at least have power and connectivity to the POP so we are slowly headed towards getting this POP back up. We have no information from Verizon at this time as to an ETR but we would rather see the focus of work in the city going towards rescuing victims still trapped in the collapsed buildings.

9/12/2001 — 11:04AM - ConEd and the building management have removed the ETR for AC power. At this time, there is NO ETR as to when power will be restored to 32 Old Slip. We are actively working to enable alternate NYC access numbers via Focal in Jersey City for those trapped in the city who need to get word to friends and family. Any customer can use any NJ number - if they can get through. All outbound lines out of NYC are VERY congested. The WTC was a central point for switching all local and long distance calls.

9/11/2001 — All week from 3AM to 6AM, Verizon will be performing Frame Relay maintenance. This will cause intermittent outages all week from 3AM to 6AM.

9/11/2001 — Due to acts of terrorism on New York City, much of our connectivity to customers and one of our dial-up POPs in NYC is down. We are waiting to see what develops with this and have no ETA on repair of anything at this time.

9/11/2001 — 11:50AM - All connectivity in New York City to our customers and POPs has been restored.

9/11/2001 — 1:37PM - 10,000+ killed in lower Manhattan.. 34 dead at the Pentagon.. We feel for all the people who have lost friends and loved ones. Our goal is to keep lines of communication open. The best thing we can do is to continue to enable rescue workers, friends and families to communicate using the only method that is working reliably at this time - The Internet. Our network is 100% operational and we currently have no outages. Any customers who need help communicating or restoring services in NYC are encouraged to contact us. We will do everything possible to help.

9/11/2001 — 5:55PM - We have lost our fiber connection to our 32 Old Slip location in NYC again. During times of emergency, the government can and does preempt private communications to restore 911 and other emergency communications. We are not sure if our carrier was forced to do disconnect our connection for another need. We will post updates as they become available. At this time, most of our dedicated T1 connections in NYC are down. Our NYC POP is also down and all numbers in NJ and NY which end in 2121 will not work.

9/11/2001 — 7:14PM - An update on our 32 Old Slip location is down due to power problems (probably a failed UPS). Apparently they can't start the generator due to the large amount of dust in the air. We have no ETA on when this will be fixed, unfortunately. We will post updates as we get them.

9/11/2001 — 7:19PM - It seems that a Verizon Building in NYC has collapsed amid the wake of problems surrounding the WTC. As of right now the damage is not fully assessed, please bear with us and Verizon at this time, there is not much many can do amid this crisis.

9/6/2001 — 11:58AM - We are currently experiencing an outtage with our Focal POP. This affects all access numbers ending in 9835. It appears to be a telco related issue, possibly a fiber cut, but Focal is unsure at this time and there is currently no estimated time for repair. Please find an alternate number to dial that does not end in 9835. You may speak to the operator at Tellurian Networks (by dialing (973)300-9211 and pressing 0) to help you locate a number which is local to you or go to our local number lookup to find one. PLEASE verify the number is indeed local to you before dialing by checking with your local operator by dialing 0. Tellurian Networks will not be responsible for any long distance charges. Thank you for your understanding while this issue is resolved.

9/6/2001 — 12:13PM - All Focal issues have been resolved as of 12:13PM. All 9835 numbers are working properly once again. We apologize for the inconvenience this outage might have caused.

9/4/2001 — 11:00am- Due to a minor administrative error by Sprint, our Franklin access number, 973-827-1037, is temporarily out of service. It should be functioning normally by noon today. UPDATE 11:29am- The number is back in service. Thank you for your patience.

8/31/2001 — 4:20PM - UUNET is currently experiencing an equipment failure in their NYC Gateway router to which we are connected. This may have some performance effects on internet access. They are working on the problem and hope to have it repaired shortly. We will post an update as soon as we have one. We apologize for any inconvenience this may cause.

8/31/2001 — 8:39PM - Shortly after 6:00PM UUNet repaired their gateway router and all connectivity came back up. Everything is once again working normally.

8/30/2001 — One of our telco carriers is experiencing problems. As a result, all access numbers ending in 8355 are currently unavailable. We recommend using an alternate number in your area if available (such as a number ending in 9835). As always, please check with your operator to determine if an access number is local to you. Tellurian Networks will not be held responsible for any toll charges incurred because of dialing a number that is not local to you. We are working to get the 8355 numbers fixed as quickly as possible. More information will be posted as it becomes available.

8/30/2001 — 4:17PM - The problem with all 8355 numbers appears to be fixed. It turns out that the problem was caused by a glitch in our equipment. A reboot of our RAS server fixed the problem. We apologize for the inconvenience and thank everyone for their understanding.

8/29/2001 — We have released a new version of our dialer! It includes all 1293 Tellurian Networks access numbers in the US and Canada.

8/28/2001 — For all of our users who like to keep up to date with the latest and greatest: Microsoft has released Internet Explorer 6.0 today. It is available for download from http://www.microsoft.com/ie.

8/22/2001 — Tellurian Networks' Engineering department has scheduled maintenance to be performed on our dial-up equipment in the Newton POP this coming Sunday 8/26/2001 at 2AM. The total downtime should be under one hour. Only dial-up customers on modems or ISDN calling the Newton POP will be affected during this maintenance window.

8/18/2001 — Verizon has notified us of scheduled network outage: "...to allow the upgrade of the Frame Relay CBX-9000/500 switches in the Atlantic Coastal LATA of New Jersey. The planned upgrade being instituted will bring extended functionality and ensure a more robust network through deployment of new software and hardware revisions. This upgrade will take place on August 18th, 2001. All work directly affecting customer circuits is scheduled to begin no earlier than midnight and end no later than seven AM. Please be aware that while the upgrade is taking place, you may experience sporadic PVC interruptions due to rerouting, on your frame relay circuits in this LATA. The scheduled window for circuits to be down is four hours. Your circuits may be down for all or part of this four hour window." As always, Tellurian's NOC will be monitoring circuits and opening tickets if any customer's service is not restored by 7AM as promised by Verizon.

8/16/2001 — The Savvis uplink has been repaired. All connectivity has been restored and is functioning normally now.

8/14/2001 — 10:30AM - We are currently experiencing problems with our 100Mb pipe to Savvis. Much Internet connectivity is affected as a result. We are looking to reroute this traffic temporarily and are working with Savvis to restore the network connectivity as rapidly as possible. Thank you for your understanding.

8/14/2001 — 10:45AM - All Jersey City traffic normally destined for Savvis has been rerouted into UUNet and Sprint for the time being. There may be some network delays as a result. We are continually working with Savvis to resolve the issue ASAP. Thank you.

8/14/2001 — 1:50PM - We are told by Savvis that they have isolated a faulty piece of equipment between our two routers and are in the process of replacing it. No ETA was given but we suspect it should be back up shortly.

8/14/2001 — 4:10PM - Savvis has informed us that the new piece of equipment to repair the connectivity has been shipped overnight and will be installed sometime tomorrow. Until that time, everything on our network is functioning properly but slightly impaired speed-wise. We thank everyone for their understanding until we get this issue resolved.

8/10/2001 — We have upgraded our connectivity to our Focal POP. All customers using NJ numbers ending in xxx-9835 should experience faster connectivity now.

8/10/2001 — 12:50PM - Sprint appears to be having major routing problems at their central hub in New Jersey. All connectivity to the Internet via Sprint is very poor to non-existant. We have administratively shut down our connectivity to Sprint and are routing around the problem. Network stability is currently restored however connectivity might be a little sluggish as a result. We will post more information as we get updates from Sprint.

8/10/2001 — 6:00PM - Sprint informs us that all problems have been corrected. The issue was specifically with a bundle of 13 OC-48's on their network. Sprint reloaded a card at their location and it appears to have cleared up all problems. We have administratively turned up all connectivity to Sprint once again.

8/6/2001 — Our Sussex and Montague numbers are functioning normally once again.

8/3/2001 — Sprint appears to be having a service problem affecting the Montague(973-293) and Sussex(973-702) areas. Our Montague and Sussex access numbers are therefore unreachable until repairs are complete. We apologize for the inconvenience.

8/2/2001 — There appears to be a telephone company routing issue in the Blairstown area. Customers who dial our 908-362 and 908-366 access numbers from these areas are getting an "all circuits busy" message. The access numbers are working properly, calls to them are just not being properly routed. Affected callers can dial another access number until the problem is resolved; please be aware that alternate numbers may be toll calls.

8/2/2001 — 2:00PM - There is currently an issue with our core router in New York City. We have technicians actively working on this to restore connectivity as quickly as possible. We will post more updates as they become available.

8/2/2001 — Our New York City core router has been replaced and is once again functional. We apologize for the inconvenience to all customers affected by this outage.

7/27/2001 — We are pleased to announce that we have added an additional 22 numbers to our NJ local coverage areas. Tellurian Networks continues to have more local access numbers for NJ than ANY other ISP! We now have 140 numbers throughout the northern NJ area including the 201,732,908, and 973 area codes.

7/24/2001 — We have added a new filter to stop the W32/SirCam.Worm We look for the common lines of text along with a file attachment. If these are contained, the message is rejected. This is a very nasty worm and we have had a LOT of people who have been infected. This will stop the spread of this worm to and from our clients.

7/19/2001 — We are currently experiencing a problem with the Looksmart links on our start page. This is being checked by Looksmart and should be corrected shortly. We will update this page once they are operational again.

7/16/2001 — Our core router in Jersey City rebooted itself at approximately 11:27AM this morning. We believe the reason to be because of lack of memory due to overgrown routing tables. Downtime was approximately 1 minute. We are planning to upgrade the memory ASAP to be sure this doesn't continue happening. We apologize for the inconvenience and will closely monitor the memory usage in the meantime.

7/4/2001 — Tellurian Networks will be closed on July 4th for Independence Day. We will reopen on July 5th at 8:00AM. Have a great 4th of July! Have you ever wondered what happened to the 56 men who signed the Declaration of Independence? 

Five signers were captured by the British as traitors, and tortured before they died. Twelve had their homes ransacked and burned. Two lost their sons serving in the Revolutionary Army, another had two sons captured. Nine of the 56 fought and died from wounds or hardships of the Revolutionary War. 

They signed and they pledged their lives, their fortunes, and their sacred honor. What kind of men were they? 

Twenty-four were lawyers and jurists. Eleven were merchants. Nine were farmers and large plantation owners; men of means, well educated. But they signed the Declaration of Independence knowing full well that the penalty would be death if they were captured. 

Carter Braxton of Virginia, a wealthy planter and trader, saw his ships swept from the seas by the British Navy. He sold his home and properties to pay his debts, and died in rags. 

Thomas McKeam was so hounded by the British that he was forced to move his family almost constantly. He served in the Congress without pay, and his family was kept in hiding. His possessions were taken from him, and poverty was his reward. 

Vandals or soldiers looted the properties of Dillery, Hall, Clymer, Walton, Gwinnett, Heyward, Ruttledge, and Middleton. 

At the battle of Yorktown, Thomas Nelson, Jr., noted that the British General Cornwallis had taken over the Nelson home for his headquarters. He quietly urged General George Washington to open fire. The home was destroyed, and Nelson died bankrupt. 

Francis Lewis had his home and properties destroyed. The enemy jailed his wife, and she died within a few months. 

John Hart was driven from his wife's bedside as she was dying. Their 13 children fled for their lives. His fields and his gristmill were laid to waste. For more than a year he lived in forests and caves, returning home to find his wife dead and his children vanished. A few weeks later he died from exhaustion and a broken heart. 

Norris and Livingston suffered similar fates. 

Such were the stories and sacrifices of the American Revolution. These were not wild eyed, rabble-rousing hippie guru's or professional protesters. They were soft-spoken men of means and education. They had security, but they valued liberty more. Standing tall, straight, and unwavering, they pledged: "For the support of this declaration, with firm reliance on the protection of the divine providence, we mutually pledge to each other, our lives, our fortunes, and our sacred honor." 

They gave you and me a free and independent America. The history books never told you a lot of what happened in the Revolutionary War. We didn't just fight the British. We were British subjects at that time and we fought our own government! Some of us take these liberties so much for granted... We shouldn't. 

So, please take a couple of minutes while enjoying your 4th of July holiday and silently thank these patriots. It's not much to ask for the price they paid. 

(Thanks to Ron from the 356 list for this history lesson and thoughts)

6/22/2001 — Sprint has fixed their problems in New York.

6/21/2001 — 9:30PM - Sprint is currently experiencing an equipment failure in NY that is affecting our T-1 connections to them. There is currently no estimated time of repair. We have redundant connections so internet access should remain stable but there may be some delays in getting to certain sites. We will post updates as we receive them.

6/20/2001 — At approximately 5AM, there was an issue with our Newton portmaster. Customers dialing into our Sussex County access numbers were able to get a connection, but not able to pass any traffic in or out. This was resolved at about 8:20AM. Thank you for your patience.

6/19/2001 — We have moved our New York POP onto a Gigabit Ethernet link.

6/17/2001 — UPDATE: Verizon has closed their trouble ticket. All Verizon circuits have been fixed.

6/16/2001 — 12:31AM - UPDATE: Verizon has repaired all problems.

6/16/2001 — 10:05AM - Verizon has repaired all dedicated access circuit problems (ATM/Frame Relay/ADSL/T1/T3) for our customers but there are still trunking problems when dialing phone numbers within eastern NJ Verizon territory.

6/16/2001 — 1:12PM - UPDATE: Verizon still has tens of thousands of circuits which are down. They are still working to repair all affected circuits. Dialup access in many parts of northern NJ is affected. If you have trouble dialing any number ending in 8355, use a number ending in 9835. If you have trouble dialing any number ending in 9835, use a number ending in 8355.

6/15/2001 — 12:44PM - Verizon is currently experiencing a major frame relay outage. We will post updates here as they become available.

6/15/2001 — 3:28PM - It's seems that Verizon's outage is getting worse and affecting much more than just frame relay. We currently have some loss of Internet connectivity, point to point T1 circuits, Verizon ISDN and ADSL customers. We even have reports of failing 911 service in Essex County! All providers in the area are experiencing massive problems as a result. We have enough redundancy and are remaining stable. Again, we will post more information as we receive it.

6/15/2001 — 3:49PM - UPDATE: Verizon is currently experiencing a DACS failure in one of the Newark central offices which is also affecting other central offices in NJ. ALL lines, including T1, POTS, and ISDN that run through those central offices are down until the issue is resolved.

6/8/2001 — We have changed the address for our Webmail service to http://webmail.tellurian.com. All of the links on our web site now point to the new address, but if you have the page bookmarked, you will need to update it with the new address. If you have any questions on how to do this, please contact Technical Support.

6/7/2001 — After several more hours troubleshooting, the T1 issues have finally been resolved and the lines have been stable for 4 hours. We will continue to monitor all circuits.

6/5/2001 — The T1 lines have finally been repaired. All performance issues should now be resolved. Thank you.

6/5/2001 — The T1 lines were up for a few minutes, but they are now down again.

6/4/2001 — WorldCom has STILL not fixed our T1 lines between Newton and Jersey City. Our new T3 line will probably be installed before WCom is able to fix these circuits. We will spend all day on the phone with them again tomorrow. Thank your for your patience.

5/25/2001 — Worldcom is continuing to have major problems with our T1's. We have traffic temporarily routed through a backup connection to avoid the Worldcom T1's all together. Network performance is slower than usual as a result. We are working with Worldcom as quickly as possible to repair the lines. We are also getting information from 4 other carriers to provide additional redundancy to prevent future happenings of this sort. We appologize for any inconvenience this is causing anybody.

5/24/2001 — 10:57 AM - We currently have two of three T1's disabled that connect our Newton location to our Jersey City location. This has been done due to error on the lines. Worldcom is currently working on repairing the lines. We will post more information as it becomes available. Network performance will be decreased while these lines are down.

5/23/2001 — Our Jersey City router will be rebooted this morning at 2:00AM on 5/24/2001 for an IOS upgrade to enable new OS features to enable our Verizon ADSL services.

5/11/2001 — The Focal problem has been resolved and all access numbers are working properly. Thank you for your patience and understanding.

5/10/2001 — Focal is currently experiencing a trunking problem between their switch and Verizon. The is causing some of our numbers ending in 9835 to be unavailable. We have a ticket opened with Focal and they are trying to resolve the issue as quickly as possible. In the mean time, please check for local access numbers that do NOT end in 9835 if you are experiencing problems.

5/9/2001 — Our UUNet connectivity is currently bouncing causing routing issues. We have a ticket opened with UUNet and have administratively shut down our connectivity to them to restore network stability. Once their connectivity is repaired, we will admin our UUNet connections back up.

5/9/2001 — 4:53PM - We were just informed by UUNet that the T3 that feeds our connectivity to their network is taking errors. Worldcom and Sprint are the carriers involved and are both testing the T3 as of this time. We expect an update within an hour.

5/9/2001 — 8:13PM - We have just finished testing our UUNet connections with several telcos and UUNet themselves. The problems seem to be fixed, but we are all conducting extensive monitoring of the connection to be sure the problem is solved. We have administratively turned up all connectivity to UUNet again.

5/7/2001 — 10:18AM - Sprint has mistakenly disconnected our Frame Relay circuit that feeds all frame relay customers in Sussex County. They are currently working on restoring the circuit to it's previous state.

5/7/2001 — 10:30AM - After some quick corrective work by Sprint, our Frame Relay circuit is back up. We apologize for the inconvenience this may have caused.

4/26/2001 — 1:00AM - We have begun the procedure described below. We plan to have all mail service restored by 3:00AM. UPDATE: The procedure below failed to repair the problem. Our engineers are continuing work to isolate the problem further.

4/26/2001 — 10:48AM - The mail problem has been isolated and is in the process of being fixed at this time. About half of our users' mailboxes are currently corrected and all should be finished in another 20 minutes. All mail should be available including old messages left in mailboxes. Address books in Tellurian Webmail should also be restored to the original versions users had created. We greatly apologize for any inconvenience this has caused.

4/26/2001 — 11:14AM - All mail problems are now corrected. Again, we apologize for any inconvenience and thank everyone for their patience and understanding.

4/26/2001 — We have a new Newton,NJ number for testing purposes 973-940-6914. This is an experimental number and may or may not work. This number will not work with 64k ISDN calls at this time. Do NOT use this as your primary number if you do not know how to switch back to 973-300-4966. Please try it and report your findings to robert@tellurian.com Thanks!

4/25/2001 — During our maintenance window tonight, we will be checking the array on our mail server for file integrity. Downtime should not exceed 60 minutes.

4/25/2001 — We are currently having problems with our mail server concerning messages that are in our users' mailboxes between certain dates. Although no mail has been lost, our mail server is failing to recognize these messages and it appears to users that the mail that was in their mailbox is now gone. This is not so, it only appears this way and we assure everyone that all mail is intact. All new mail is flowing properly without problems. We are actively working with the vendor of our mail server software to resolve this issue as quickly as possible. We expect a resolution today and will post more information as it becomes available.

4/25/2001 — We believe to have isolated the mail server problem to a problem related to file permissions. We are currently resetting permissions across all the data on the drive to hopefully correct the problem. We estimate it will take another hour before it is complete.

4/25/2001 — After doing much testing, it appears that the mail problem runs much deeper than just file permissions. We have isolated the problem and are determining the best course of action which will restore services the fastest, yet make our mail server the most available during the repair.

4/25/2001 — 2:40PM - We are going to bring a temporary replacement mail server online late tonight during our maintenance window. This will serve the mail properly and allow all people to retrieve any mail that the server was not seeing before. While this server is online, we will be correcting the problems found on our regular mail server. We will bring our normal mail server back online during the next maintenance window to minimize downtime and maximize usability of our mail services for our customers. We apologize for any inconvenience this has cause and thank everyone for their patience and understanding.

4/20/2001 — At 6:50AM this morning a hardware failure and prior human error combined to create a major problem. All of our core routers at all locations have dual (or sometimes triple) power supplies. These dual power supplies should each be plugged into a separate power source - each to a different AC leg and a different UPS. At the time the routers were originally setup, this was the case. At some point since that time, someone here rearranged power to the router rack and connected all power supplies to the same UPS. This caused the outage this morning. All equipment in our Newton facility was affected by this outage. Service was restored for most services within 25 minutes. Newton dialup access took another 15 minutes to restore. Several additional ancillary services took an additional 20 minutes to restore. All systems are normal now and all power devices are being clearly labeled and double checked to prevent a reoccurrence of this problem again. With the exception of email, users outside of Sussex County, NJ were

4/20/2001 — A 9Mb link between Newton and Jersey City is down. Verizon and WorldCom are working on the problem. Routing between sites is much slower than usual as a result. We will post updates as they become available.

4/20/2001 — 6:29PM - Verizon is still testing the circuits with Sprint. We do not have any ETA for a resolution yet, but typical light Friday night traffic patterns have eased most of the congestion. We are still working with Verizon to resolve the problems with the lines.

4/20/2001 — Verizon and WorldCom were able to resolve the circuit issues affecting our backbone connection between Jersey City, NJ and Newton, NJ. All circuits are up at this time and network status is normal.

4/17/2001 — Our New York City POP is currently experiencing problems due to an issue on Global NAPs telephone network. They are currently working on the problem. In the meantime, all users can dial an alternate access number in New Jersey. Be aware that Tellurian Networks will NOT be liable for any long distance charges. Thank you.

4/17/2001 — 10:03am- UPDATE: Calls to our NYC access numbers are now completing. The phone company had an SS7 outage which caused this problem. They are now working with Verizon to bring up many of their switches which were taken out of service during the outage.

4/16/2001 — Our Newton POP experienced a strange equipment failure in our RAS server this afternoon. After power cycling the equipment, it came back online. We are investingating further.

4/2/2001 — UUNet has been having MAJOR routing problems this weekend. Due to the design of Tellurian's infrastructure and our multiple connections to many different Internet backbones, we have been able to route around this problem. In order to restore reachability to all Internet sites, we have taken down a 100Mbit link to SAVVIS. This will decrease performance, but will enable all customers to reach all Internet sites. We will post an update when UUNet resolves the problem.

4/2/2001 — UUNet fixed the problem with their routing sometime around 3:30AM on Monday morning. We have turned up all BGP sessions and routing appears to be normal.

3/29/2001 — NorthPoint has sent a letter about the imminent shutdown of their network. We are preparing a large quantity of Netopia R2020 and R2121 routers for shipment to customers.

3/29/2001 — NorthPoint has begun the network shutdown. About 50% of our SDSL customers are down now. We have sent this letter to our NorthPoint DSL customers regarding their xDSL Internet connections and our short term plan to provide service.

3/28/2001 — Tellurian Networks' engineering staff has scheduled a maintenance procedure to be performed on our primary mail server this coming Sunday (4/1/2001) at 2AM in the morning. This maintenance will last for an estimated 2 to 3 hours. During this time period, our mail server will be unavailable for sending or receiving email. All inbound email from the Internet will safely be delivered to and held on our secondary mail server until it can be delivered to our primary mail server once it is on-line again. If you have the need to send any mail during this time, you may use our secondary mail server: smtp-forward.tellurian.com as your SMTP (sending) server in your email client. Please be sure to change your SMTP server back to smtp.tellurian.com once our primary mail server is back online for full email functionality. Thank you for your understanding and cooperation as we continue to improve the performance, and reliability of our network to give you the best Internet experience possible. If you have any questions re

3/27/2001 — We are days, hours, or maybe just minutes away from the shutdown of NorthPoint's network. The Wall Street Journal ran a story on the update today. Most customers who elected to upgrade to T1 access have had their service installed within the past two weeks. We are in the process of formulating a migration plan to a hybrid Verizon/Tellurian routed ADSL solution which will not require any network changes for our customers. This service offering will be priced competitively and available any day.

3/26/2001 — Shortly after noon, our New York City POP experienced a brief outtage apparently due to an issue with the telephone company's switch that our equipment is attached to. The outtage only lasted for a few minutes. We lost sync on all D channels, so all PRI's were down and incoming callers were getting busies or an error message. Global NAPs is currently looking into the problem. They state another of their customers experienced a similar incident at the same time and believe it to be a problem with the switch.

3/22/2001 — Around 1PM today our main voice number's PRI line was refusing calls on the first channel. Calls were not rolling over to subsequent channels and callers were getting an "All circuits busy" message although we could make outbound calls from our office. We bounced the PRI line and it came back up. Calls are now coming in again as normal.

3/22/2001 — NorthPoint has announced an agreement for the sale of their assets to AT&T. The shutdown of all NorthPoint customers is imminent! Here is the story from C|Net and here is the announcement from NorthPoint. Here is an announcement from our CEO.

3/21/2001 — 4:45PM We are experiencing a routing issue between our Newton and Jersey City locations. We are working to reslove this as quickly as possible. This will affect all dedicated and dial up customers that do not use our Newton connectivity.

3/21/2001 — 5:15PM The routing issue between Newton and JC has been fixed. Everything is now working properly again. We appologize for the inconvenience.

3/12/2001 — Due to technical problems we were experiencing specifically with a group of ISDN customers, we rebooted our Newton dial-up equipment this morning. We apologize for any interruption in service this may have caused.

3/12/2001 — Our mail server's system process was consuming all the CPU time on that box. This was causing a mail system outtage due to the fact that the mail services were not being given any CPU time. We are investigating the cause of this and currently believe it to be a bug in the operating system.

3/7/2001 — We have added several new email filters to help reduce the volume of spam coming into our mail server. Legitimate mail with proper headers should not be affected. All messages must have a valid To: and From: email address. Please contact abuse@tellurian.com if you feel messages are being rejected in error. Thank you.

3/1/2001 — This morning we experienced a problem with OSPF on our Adelphia portmaster. Users affected by this were able to connect, but not get traffic in or out. The problem has been resolved.

2/28/2001 — 10:00AM We are currently performing an emergency file system check on our mail server. This was performed because of errors found on the volume. We chose to run this now to ensure the integrity of the data on this volume and to prevent any data loss. We apologize for the inconvenience and appreciate everyone's understanding.

2/28/2001 — 10:16AM The mail server has been brought back online. We will schedule a more thorough check tomorrow morning 3/1/2001 at 3AM during off-peak hours.

2/21/2001 — 10:54AM Global NAPs is currently experiencing problems giving callers an "All Circuits are Busy" message. This is affecting our local access numbers in the New York City area. There is currently no known time of resolution but their technicians are actively working to correct the problem. More information will be posted as we receive it from Global NAPs.

2/21/2001 — 2:01PM Global NAPs informs us that Verizon accidentally took down 20,000 trunks due to maintenance being performed. They are working together and are in the process of turning all lines back up right now. Unfortunately they can only do this one T1 at a time. We are told that all lines will be back up before the end of the day.

2/19/2001 — We are currently experiencing a DS3 outage which feeds all Verizon Frame Relay 56k/T1/T3 customers. We are working with Verizon to fix the problem.

2/19/2001 — The Verizon problem has been fixed. Total downtime was about 8 minutes.

2/19/2001 — We will be performing some maintenance on our secondary DNS server today. We have a temporary box in place of it so no downtime will occur.

2/19/2001 — All maintenance has been completed on our secondary DNS server. Everything is back online and fully functional.

2/5/2001 — The mail server upgrade was completed at 1:54AM. We had to perform two more reboots for some additional minor IP changes. Everything is 100% operational - just in time for our European clients to begin the business day and our night owl US customers to check their mail before bed! The speed difference is amazing. Thank you and enjoy!

2/4/2001 — We have cancelled the mail server upgrade for this morning due to the long period of time used to upgrade the authentication server. We will upgrade the mail server early Sunday night beginning at 10:00PM.

2/4/2001 — 4:20PM We are currently experiencing an equipment problem in our Jersey City location. This is currently affecting any dial-up and DSL customers out of that location. We hope to have this back up shortly.

2/4/2001 — 4:35PM Our equipment problem in Jersey City has been corrected. We appologize for any inconvenience this may have caused.

2/4/2001 — Tonight we will finish the mail server upgrade that began at 1:00AM on Sunday morning. We need to ensure the mail server is operational before the start of the business day for our European clients. To enable us to finish by 2:00AM EST (7:00AM GMT), we need to begin the transfer process at 9:00PM. We expect the process to take from 3-4 hours. Mail will be unavailable during this time. Please let us know if you have any questions or problems as a result of the upgrade. Thank you.

2/3/2001 — Our old mail server is currently down. It is performing an automatic file system check. It is currently 27% completed. Expect downtime of 10-15 more minutes.

2/3/2001 — 8:02PM - The mail server is currently 69% completed with the filesystem check.

2/3/2001 — 8:24PM - The mail server is back online. We will be upgrading it tonight at 1:00AM.

2/2/2001 — We have doubled the speed of our connection between our core routers in Jersey City (core1-jcnj) and Newton (core2-nwtnj). The speed improvement should be significant for all customers. Also, we plan to upgrade both our SQL server and Mail server this weekend. We will send a notice out later today. The upgrade will happen during the maintenance window of 1AM to 5AM on Sunday morning.

1/31/2001 — Due to a technician error, some customers dialing our Sprint access numbers in Sussex County, NJ may not have been able to pass traffic since approximately 10:00PM last night. This problem has been corrected and we will be taking steps today to ensure the same technician error will not happen again. We apologize for the inconvenience.

1/31/2001 — 9:20PM Our Jersey City router is currently experiencing a software problem. We are working on it now and expect to have service restored within the next 10-15 mins.

1/31/2001 — 9:34PM The Jersey City router has been downgraded to a more stable older version of IOS. We are currently working on route engineering to fix the problem permanently. Thanks.

1/31/2001 — 2:27AM We have made major improvements to route advertisement and internal redistribution from our Jersey City router. All customers should see significantly increased performance and reduced latency now. Please contact support if you have any routing problems.

1/28/2001 — 7:00AM Our mail server will be offline for up to 45 minutes to perform an emergency file system check. This is to ensure continued uninterrupted service and to guard against any possibility of data loss. We are planning a mail server upgrade which will occur in the VERY near future.

1/27/2001 — 11:50AM We will be performing some maintenance on our phone system very shortly. Total maintenance time shouldn't last more than an hour but may take as much as two. During this time, our main number may be inoperable. We appreciate everyone's understanding as we are improving a vital tool that allows us to communicate with and serve our customers on a daily basis.

1/27/2001 — 6:35PM The maintenance on our phone system has uncovered a possible faulty piece of hardware. We are currently running tests to isolate and correct the problem. All data is intact and safely stored in multiple places on our network. We plan to bring our phone system back online from scratch and restore all information as it will cause much fewer problems in the future. The upgrade we have been performing today is actually designed to prevent extended downtime like this. We are happy that we caught this problem before it affected our ability to communicate with customers on a daily basis. We thank everyone again for their understanding. The phones will be back online shortly.

1/24/2001 — Here are two links to articles on the continuing Microsoft web server/dns outage: IDG.Net and ZDNet both have stories.

1/23/2001 — Many Microsoft sites are down due to problems with Microsoft's name servers Hotmail, Expedia, MSNBC, MSN, and Microsoft.com are all unreachable as a result. Other Microsoft websites are also affected. Hopefully they will fix this soon. This affects all Internet users regardless of the Internet Service Provider!

1/16/2001 — We have added 33 new numbers to northern NJ. View an updated list on our coverage page. This brings the total number of access numbers serving northern NJ to 118!!! We have also released a new version of the dialer which includes the latest numbers and better compatibility with Windows ME and 2000. Download the beta dialer today!

1/15/2001 — Sprint will be working with us this morning at our Newton, NJ facility moving circuits in order to increase capacity. There will be brief moments of interruption on various circuits served by our Newton POP. We apologize for any inconvenience and thank you for your patience as we work to increase our network's capacity.

1/3/2001 — 11:20AM We will be upgrading our dial up equipment at Adelphia. This may affect some dial up users briefly and should only last about 10 mins. Thanks.

1/3/2001 — 12:05PM The Adelphia equipment has been upgraded and dial up users should no longer be affected. Thanks.

1/2/2001 — We are getting ready to upgrade our mail server. This will result in a significant performance improvement!

2000 - Archived MOTD

12/30/2000 — Happy new year and enjoy the snow! We have a LARGE number of exciting announcements which we will be presenting here over the next few weeks!

12/22/2000 — On Wednesday December 27th at 2:00 AM Global NAPs will be conducting maintenance on the internal part of their SONET ring to the PSTN in order to add additional capacity. This will affect all areas served Via the Global NAPs NY facility. Downtime will be approximately 1 hour in duration. Numbers affected include all 718/516/212/845/631 area codes in New York.

12/21/2000 — 9AM We expect to have the NorthPoint DS3 back in service by 11:30AM. We apologize for any problems caused by this outage.

12/21/2000 — 11:45AM We expect to have the NorthPoint DS3 back in service any minute.

12/21/2000 — 1:15PM The NorthPoint DS3 back in service now. All DSL customers are up.

12/20/2000 — We are currently experiencing a NorthPoint DS3 outage. We currently do not have an estimated time of repair. If you have a DSL circuit from NorthPoint, you will be affected by this outage. We will update this message when we receive more information. Thank you.

12/18/2000 — AOL AIM has a SERIOUS security flaw. Details may be found here: 

12/13/2000 — Our authentication database will be unavailable for 10-15 minutes this morning sometime during our maintenance window from 2:00AM to 4:00AM. This may result in the inability to authenticate to the mail server or a dialup account. A followup message will be posted when the project is complete.

12/13/2000 — The drive upgrade took about 20 minutes. Everything is operational and the new drive chassis will allow us to add additional storage capacity over the coming months.

12/5/2000 — Our Newton, NJ busy signal has been mostly solved temporarily thanks to Coby at Sprint in Newton and Dave at the Sprint switch NOC. We reactivated two old PRI circuits at our old office until Sprint is able to resolve facility issues (no available wire pairs) at our new location. Tonight there were almost no busy signals in Newton! There are still more lines on order which should be installed sometime later this month.

11/29/2000 — 11:00AM We are informed by Global NAPs that the ISDN issue has been resolved. All users in the NYC area should now be able to use 64k data to connect with ISDN without problems.

11/29/2000 — We expect Sprint to install more PRI lines at our Newton, NJ POP during the day tomorrow (11/30/2000.) This should reduce the busy signals we are currently experiencing at the Newton, NJ POP.

11/24/2000 — 11:45AM This morning at approximately 11:00AM we started experiencing a routing problem related to OSPF on our Portmaster 4 in Newton, NJ. This was preventing any traffic from passing to and from Newton dial-up users. The problem has been isolated and corrected. We apologize for any inconvenience this has caused.

11/22/2000 — 12:20PM At approximately 8PM last night the majority of our NYC access numbers were busy due to a phone company related problem. This problem lasted for approximately 2 hours and has since been resolved.

11/21/2000 — 2:20PM Our phone service provider in NYC, Global NAPs, is currently experiencing a trunking problem with incoming calls from Verizon. Some 64k (ISDN) calls are not getting through, however 56k data over voice calls are. This afffects ISDN users dialing our NYC access numbers at 64k speeds per channel. Global NAPs is currently working to track and repair the problem. If you are affected by this problem, you can switch your call type on your ISDN equipment to Data Over Voice Bearer Service (if your ISDN package supports this). Your connection speed per channel will drop from 64k to 56k, but you will be able to make the connection. Another solution is to dial an alternate number not served by our NYC POP. As always, be aware of any toll charges you may incur by dialing a different number. We will not be held responsible for any toll charges from your phone company. Thank you!

11/19/2000 — 7:30PM In preparation for the move into our new datacenter we requested to have our voice lines moved to the new bldg. Saturday morning. Unfortunately, this never happened. The equipment has now been moved, but the lines will not be in service until 8:30AM Monday morning. This means anyone calling any of our office voice numbers will get a message stating all circuits are busy. We apologize for any inconvenience this may cause.

11/18/2000 — 5:00 PM We are currently experiencing a system outage on our Adelphia POP numbers. They have dispatched technicians and are currently working on the problem. This affects anyone dialing into xxx-8355 statewide, and you will most likely receive a busy signal trying to dial that number. We will update this information as soon as we have heard from their technicians.

11/18/2000 — 7:25PM The Adelphia outage is being caused by a power problem at the site, however there seems to be a generator problem at the site as well. Their technicians say a generator tech should be there by 7:45PM and they hope to have service restored within the hour after they arrive while the power company is repairing their problems. We will update this information as soon as we have an update from Adelphia.

11/18/2000 — 7:55PM The service to the Adelphia POP's has now been restored and there should no longer be any busy signals on the xxx-8355 numbers.

11/17/2000 — At approximately 4:00AM our main authentication database server had a catastrophic hardware failure. We have been working on it since 4:00AM to rebuild the system and restore from backup. We do not have any estimate of the time to repair at this time. 9:49AM.

11/17/2000 — Outage update: 1:00PM. All mail is being delivered and the authentication server is back online. The total of the damaged equipment was: one power supply, one motherboard, 512MB RAM, a SCSI RAID card and 2 mirrored boot disks. The system was connected to a Liebert UPS and had shown no signs of trouble. The outage was prolonged by the RAID 5 disk rebuild operation and our thorough testing and verification of the rebuilt array. We wanted to be 100% sure that no data was lost or corrupted. After the physical verification, we ran a database verification before bringing the server back online. Everything is 100% operational now and no data or messages were lost.

11/16/2000 — Tellurian Networks has added a Frequently Asked Questions (FAQ) section to our website's Trouble Shooting area! This will list many commonly asked questions and provide detailed instructions on how to solve many problems associated with your internet connection to Tellurian Networks.

11/16/2000 — Around approximately 9PM tonight, one of our UUNet T1's in Newton, NJ started bouncing. UUNet has been contacted and we have a trouble ticket opened with them. They will be working with Sprint to determine and repair the problem with the line. Connectivity is unaffected due to our network fault tolerance. UUNet transit may be slightly slower until the line is fully restored.

11/15/2000 — We are currently experiencing a service outage in the Lake Mohawk area in Sparta, NJ. All DSL customers served out of this POP are affected. We have reports that a power transformer has blown up and knocked out power in the area. We will post more information as we receive it. We currently have no ETA for power restoration. UPDATE: Service has been restored to the Lake Mohawk area.

11/11/2000 — On Thursday morning, November 16, from 2 a.m. to 6 a.m. One of our telephone providers in New York (Global NAPs) will be taking service offline in our New York facility. They will be increasing redundancy on the Global NAPs side for incoming trunk connections to both the SS7 Network and the PSTN. They anticipate the downtime to last 2 hours; however, the maintenance window will be 4 hours to accommodate for potential testing and trouble shooting. As always, we appreciate your support of our continuing growth and improvement. If you have any questions, please do not hesitate to contact us. Thanks.

11/7/2000 — Between the hours of 12AM to 3AM on November 8th, we will be moving a large number of our servers to our new datacenter. Downtime for each machine that will be moved will be minimal and last for 20 minutes at the most. We are now nearing the final phase of our move. We would like to thank all of our customers for their patience while we have been improving our network.

11/7/2000 — One of our UUNet T1's at our Newton, NJ datacenter is currently down. We have multiple connections to UUNet, so connectivity to them is not lost, however this results in throughput to UUnet being lower than normal. UUNet is currently working to fix the problem. More information will be posted when available. UPDATE: UUNet tells us that there is a problem in the local central office. They are currently contacting Sprint to fix the problem.

11/7/2000 — Our second UUNet T1 is back in operation. After UUNet did some testing with Sprint, the circuit came back up. UUNet will monitor this T1 for the next 48 hours along with our normal monitoring of it.

11/4/2000 — Microsoft Internet Explorer 5.5 SP1 installer for Windows 95/98/Me/NT/2000 is now available for download from our FTP site. This new release fixes security problems found in Internet Explorer 5.5 plus it adds 128-bit encryption and support for new cookie management.

11/3/2000 — Our Sprint Frame Relay connection being served out of Newton, NJ has been knocked down by Sprint when they were attempting to install a new circuit. They are currently troubleshooting to get our frame circuit back up as quickly as possible.

11/3/2000 — The Sprint frame connection is back up. Sprint was removing bridge taps and disconnected our Frame Relay T1 by accident.

11/2/2000 — For all of the Netscape fans out there, Netscape Communicator 4.76 for Windows 95/98/Me/NT/2000 is now available for download from our FTP site. The Macintosh PowerPC version is also available here on our FTP site for all of our Macintosh users.

10/25/2000 — We will be relocating additional customer servers to the our new data center starting at 2:30AM. Downtime will be minimal. Only co-located customers will be affected.

10/25/2000 — This evening, we will upgrade our DSLAM code in Lake Mohawk (Sparta, NJ) Downtime should be between 10-15 minutes.

10/19/2000 — At approximately 3:00AM on Friday October 20th, we will be working with Sprint to move over all of our PRI lines (which are used for modem and ISDN dial-up access) to to our new data center in Newton, NJ. There will be an approximate downtime of one hour for all users that are serviced by the Newton, NJ POP which include Newton, Sussex, Franklin, and Montague. We should also be adding two additional PRI lines to our hunt group at that time to fix the recent busy signal problems users have been experiencing.

10/19/2000 — Between approx. 4:15 PM and 5:30 PM today one of the PRI lines to our Newton office was down. This caused some customers to receive an authentication (username/password) error when attempting connection. The problem has been resolved and all customers should be able to connect with no problem.

10/17/2000 — Verizon informs us that the problem with our circuit has been corrected and appears stable. We will continue to closely monitor it's condition to ensure network stability.

10/17/2000 — After some routing corrections were made by Savvis, our 100Mb/s Savvis connection in Jersey City is now up and running!

10/16/2000 — We appear to be having continuing difficulties with our Verizon frame relay circuit again coming out of Newton, NJ going to Jersey City, NJ. Connectivity over this link is sporadic but usually up. We have a trouble ticket opened with Verizon who is again working with Sprint to resolve the connectivity issues as soon as possible.

10/14/2000 — At approximately 12:10PM today we started experiencing a problem with a circuit that provides connectivity between Newton, NJ and Jersey City, NJ. A backup tunnel we have in place started automatically re-routing traffic when this happened. As a result, reduced performance may occur but network connectivity was not lost. A trouble ticket has been opened with Verizon. No ETA to resolution is currently known. More information will be posted as we receive it. UPDATE: Verizon along with Sprint have isolated and corrected the problem as of approximately 7:15PM.

10/13/2000 — We turned up an additional 100Mb/s connection to Savvis tonight, but then turned it off again after experiencing partial connectivity loss through the new link. Most sites were fine, but many other sites were not reachable. Thanks to the customers who informed us of the unreachable sites.

10/10/2000 — The evening busy signal problems in Sussex County, NJ (Newton, Sussex, Franklin, and Montague) should be resolved by 10/27/2000. We have ordered additional lines which should be delivered and installed by this date.

10/10/2000 — During the next two weeks, Tellurian Networks will be moving from our 50 Diller Ave facility to our new building and data center at 172 Spring Street. During our maintenance window of 2:00AM to 3:00AM, certain machines may be unavailable for a brief period of time while we move. Thanks for your patience and understanding as we move into our new facility to serve you better!

10/9/2000 — Tellurian Networks Online Customer Support Center is now available on our website by clicking on "Setup Instructions." We are currently working to improve the usefulness and convenience of our online support resources. We are re-writing our current instructions, adding new instructions for the latest software and operating systems, and adding a FAQ (frequently asked questions) section to better help our customers solve connection and email related problems.

10/5/2000 — We are currently experiencing authentication issues across the country due to a routing/authentication problem with one of our access number providers. The following states have known issues: CA, CT, NJ and TX. We have trouble tickets open on these areas. There is currently no ETA on the fix. UPDATE: The problem has been resolved and all customers should be able to log in normally.

9/28/2000 — Our mail server will be temporarily unavailable tonight for about 1 hour between 12:00AM and 1:00AM into the 29th as we finalize and tweak some settings that were unable to be completed during the previous night's upgrade due to time restrictions. We greatly appreciate everyone's patience in this matter and we know this will greatly improve future reliability and speed of all mail services.

9/27/2000 — Our mail server will be unavailable for approximately one hour tonight from 12:00AM to 1:00AM on the 28th for a software upgrade. This upgrade will provide a mail server speed increase and an improvement in the stability of the web mail interface.

9/25/2000 — We had a problem with OSPF route redistribution in Newton today. This routing issue affected many Newton dialup customers. The problem has been resolved.

9/23/2000 — Banned Books Week - September 23–30, 2000: "Restriction of free thought and free speech is the most dangerous of all subversions. It is the one un-American act that could most easily defeat us." —Supreme Court Justice William O. Douglas

9/19/2000 — 2:20AM We have restored service by using Cisco tunneling and several other T1 and T3 lines which are not down due to the fiber cut. Sprint estimates they will restore the fiber service by 8:00AM.

9/18/2000 — Tellurian Networks is currently experiencing a service outage due to a Sprint Network problem. They are actively working to resolve this issue as soon as possible. More information: It seems that there is a software problem with Sprint's SONET ring running throughout Sussex county. They are working with their vendors to resolve this issue. We have completely partitioned our network to restore service to all customers except those around Newton, NJ. We now have conflicting reports that it is a fiber cut. If that is the case, then the SONET ring isn't doing the job it was intended to do.

9/18/2000 — The saga continues... Sprint just took down 2 more rings (56 T1s) while trying to repair the first damaged fiber. Expect random service and calling problems throughout Sprint-land for the next few hours.

9/16/2000 — Due to a hacked ISP's customer server causing a denial of service attack, our link between Jersey City, New York, and Newton was taken down by Verizon's switch (most likely due to a software bug or rate limiting "feature") at approximately 11:55AM this morning. Service has been restored. This caused many Internet sites to be unreachable during the this time period. We have blackholed the affected customers machine.

9/15/2000 — Our phone system was hit by lightning last night. We are working to restore phone service as quickly as possible. Thank you for your patience.

9/15/2000 — Thanks to a lightning quick response (no pun intended) from Dialogic (TIC), our phone system was back up within 6 hours!

9/13/2000 — We are upgrading equipment in the Netcong/Hackettstown area. Customers should experience minimal downtime.

9/12/2000 — This afternoon and evening, we had a problem with Sprint re-routing 23 of our Newton trunks (one PRI line) to equipment which is not owned by Tellurian Networks. The result of this Sprint CO mixup was that users were unable to login despite their ability to connect. Sprint has busied out this one PRI line until the people in the Newton CO are able to fix the problem. We appreciate the people at Sprint NOC for their quick response and the all the customers who called to let us know about the problem. The temporary work around may create some busy signals this evening. We hope to have a permanent fix by tomorrow evening.

9/12/2000 — We have upgraded our modem code in Newton, NJ. The Newton equipment services Newton, Blairstown, Montague, Sussex, and Franklin. The new modem code matches the rest of our equipment deployed throughout our coverage areas. If you experience any problems, please contact us via email support@tellurian.com or phone (973)300-9561. We know that there are connectivity issues with some US Robotics and 3Com modems. Contact us for help with these issues. This modem code upgrade should improve the connection stability for most users. Please send us your feedback, good and/or bad.

8/24/2000 — Much thanks to Coby from Sprint's Newton, NJ CO for his tireless efforts in correcting the problem with our 14th PRI line! This line is now behaving normally and should no longer cause random connectivity problems for users, especially during heavy call volume.

8/23/2000 — Netscape developers must be working a lot lately. Netscape Communicator 4.75 is available on our ftp site.

8/18/2000 — Much of Covad's NJ network is down. Maureen Davis (Bell Atlantic Director of RCMC) called and informed us that they have 900 T3 circuits down out of Rochelle. BA has their vendor and all levels of technical support involved. Their trouble ticket system will be restored within another half an hour. This is affecting 4,000 EU Max . No ETR for Verizon.

8/18/2000 — Authentication was down for all dial up customers between 8 AM - 10:15 AM. Service was restored and is now working properly.

8/16/2000 — Pictures of our booth at the New Jersey State Fair!

8/15/2000 — We have just discovered that one of our PRI lines in our Newton, NJ hunt group is not actually in the hunt group.

7/31/2000 — Netscape Communicator 4.74 for Windows 9x/NT/2000 is released and available for download from our FTP site.

7/30/2000 — Windows 2000 Service Pack 1 is available on our FTP site now.

7/29/2000 — A new BETA version of our dialer is available. This new version includes all current numbers and is made for Windows 95/98/NT/2000. The best feature of this new dialer is that it will automatically update its phone book whenever a new version is available.

7/26/2000 — Much to our dismay, the problem with our 14th Newton PRI line appears to still exist. Sprint is continuing with further tests to isolate and correct the problem.

7/25/2000 — Sprint has informed us that they had a bad card in the CO causing problems with our PRI line. All should be fixed now.

7/24/2000 — We have discovered a problem with one of our PRI lines at our Newton POP. The D channel keeps bouncing causing users on that line to be randomly dropped. This PRI is toward the end of our hunt group which means users will hit this PRI during busier times of the day such as in the evening when a lot of users are calling. We have contacted Sprint and they are actively working to fix the problem. More information will be posted as we receive it.

7/20/2000 — NorthPoint has informed us that service for the Northeastern US is experiencing widespread problems due to a fiber cut. They are working on it now but have no ETA for service restoral. We will post more data as we receive it.

7/20/2000 — We have been informed by Northpoint that the service interruption is over and everything is back to normal.

7/19/2000 — Our primary mail server will temporarily be down today at approximately 4:00PM for some quick emergency maintenance. The downtime should only last about 1 minute. This maintenance is to enhance our web mail service for all users. We thank everyone for their understanding.

7/18/2000 — We will be upgrading our authentication servers tonight starting around midnight. Tellurian customers should not be affected by this change.

7/12/2000 — Microsoft Internet Explorer 5.5 for Windows 95/98/NT/2000 is finished and out of beta testing. It is available for download from Microsoft's web site at http://www.microsoft.com/windows/ie/default.htm or from Windows Update at http://windowsupdate.microsoft.com.

7/9/2000 — Our new core router is now operational in Jersey City, NJ. The upgrade took about 10 minutes to complete.

7/8/2000 — The scheduled maintenance upgrade listed below has been postponed until 12:20AM on 7/9/2000. Thank you.

7/7/2000 — Since 8:00AM there has been a problem at one of our telephone providers. This outage is systemwide and is affecting most ISPs with service from Adelphia in NJ. Our affected numbers end with 8355. We will post updates as we get them. In the meantime, customers may dial any New York or New Jersey number NOT ending in -8355, but that action MAY incur toll charges. WE WILL NOT PAY THESE TOLL CHARGES!!! Thank you.

7/7/2000 — The Adelphia/Hyperion problem has been resolved and all access numbers are working normally. Thank you.

7/7/2000 — We plan to have a NorthPoint DSL service interruption of less than 10 minutes tonight as we upgrade our core router to improve performance and allow for near term bandwidth upgrades. Some Bell Atlantic T1 customers and all NorthPoint DSL customers will be affected. NY dialup and Covad DSL customers will see some performance degradation during this time. Thank you for your cooperation and understanding as we work to expand and improve our network.

6/30/2000 — One of our Sparta, NJ POPs has lost connectivity to us at approximately 5:53PM. This currently affects some Sparta DSL and wireless customers. A technician is currently being dispatched to correct the problem. More information will be posted when it is available.

6/30/2000 — We have discovered that a power outtage in the area of our Sparta POP was causing the service interruption. Everything is back up and working normally now.

6/29/2000 — The maintenance which was scheduled for Thursday, 29 June, 2000 between 4-6am EST has been postponed. It has been rescheduled for Saturday, 8 July, 2000 between 4-6am EST. AT&T has also revised their estimates about service interruptions. Last time we announced the circuit was from MCI Worldcom. In fact, it is an AT&T Local Services OC-12 which is being upgraded to an OC-48. They expect to interrupt service for 1-2 hours. This will affect Covad DSL customers and Poughkeepsie dialup customers. Thank you.

6/26/2000 — Our technical support center experienced a power outage problem that caused an interruption of service. They were back online by early evening.

6/22/2000 — MCI/Worldcom is upgrading their facilities at our New York site from an OC-12 to an OC-48. This will be a hot cut and should not incur more than a moment's downtime. We have scheduled this upgrade for Thursday, 29 June, 2000 between 4 and 6 AM EST. During the maintenance window dialup modem and ISDN customers should expect some intermittent interruptions of service to LATA 133 (Poughkeepsie). Covad DSL Customers should also expect intermittent interruptions.

6/21/2000 — One of our PRI lines at our Parsipany NJ POP wasn't being recognized by our equipment. A power cycle of one of our dial-in servers fixed the problem and all is working correctly now.

6/18/2000 — We will be upgrading one of our database servers tonight from 3:00AM to 4:30AM EST which is slightly after our normal maintenance window.

6/2/2000 — There will be an expected, temporary outage of Technical Support on Monday, June 5, 2000 between the hours of 10:00 PM and 1:00 AM. This outage is due to the relocation of our Technical Support and is expected to go smoothly.

6/2/2000 — Our webmail interface was experiencing some problems today. It appears the actual webmail application managed to crash the web server it was running on. We are currently investigating the cause of this and are making modifications to monitor and improve the reliability of this service. We apologize for any inconvenience this may have caused our customers.

6/1/2000 — Technical support (973-300-9561) was out of service for a several hours because Bell South prematurly rerouted a specific phone number. Bell South responded quickly and Technical Support was available again by mid-afternoon.

5/31/2000 — We will be performing routine maintenance on some servers early tomorrow morning (6/1/2000) between 12:00AM and 1:00AM. During this time a few services may be temporarily unavailable while we work to make improvements. Most users should be unaffected by this scheduled maintenance.

5/20/2000 — A routine router software upgrade failed during the copy process at about 11:30AM. We normally load images then reboot the router during our maintenance window from 2:00AM to 3:00AM EST. We will attempt the software load again this evening during our maintenance window. Thank you.

5/20/2000 — Today has not been kind to Tellurian Networks. We had an outage in our Newton location which lasted for approximately 45 minutes due to a defective port on our Cisco Catalyst Switch.

5/18/2000 — Our primary mail server SMTP receiver agent was experiencing difficulties around 2:30PM today. Users were unable to send mail for a brief period of time. The problem was located and service has been fully restored. We apologize for any inconvenience this may have caused our users.

5/18/2000 — The ever popular ICQ 2000a Beta v.4.30 build #3141 for Windows 95/98/NT/2000 is out and available for download from our FTP site at the following link: ICQ 2000a.

5/15/2000 — We are currently in the process of upgrading our server that handles mail relaying and customer web hosting. Users should experience minimal to no downtime for these services as we migrate to a more robust server. The change is expected to be completed today.

5/12/2000 — One of our co-location customers thought it would be a good idea to run a router denial of service attack script on their server. This script caused major problems for our core switch and router in Newton. We made the incorrect diagnosis that we had a bad supervisor card in our Catalyst since even the console port did not respond. Replacement of the card did not fix the problem, but led us to the fix. The offending machine has been disconnected. We apologize for the outage to all customers affected.

5/4/2000 — Netscape Communicator 4.73 for Windows 95/98/NT/2000 is out and now available for download from our FTP site by clicking on the following link: Netscape Communicator 4.73.

5/1/2000 — Our mail server was not delivering mail this morning. One corrupted file held up the flow of messages. All mail was delivered without any lost messages.

4/25/2000 — Bell Atlantic just informed us that they are in the process of a MAJOR switch upgrade across the board in NJ and NY. This will affect connectivity for 15-20 minutes per circuit for the next few hours as they roll from switch to switch.

4/24/2000 — We were just informed that due to a mistake in call routing, all techinical support calls were routed to a bogus message for the past 24 hours. If you called for support, please call us again.

4/23/2000 — We are performing a more thorough fix for this afternoon's problem. Authentication services will be intermittently unavailable until approximately 7:30AM. Thank you for your understanding while we upgrade and improve our systems.

4/22/2000 — Around noon today, we discovered a problem with our SQL server database which was refusing to authenticate certain users because they were registered as already connected. The fix for this problem left all users unable to login for about 20-30 minutes while the database was rebuilt. We apologize for the inconvenience to all dialup customers affected by this outage.

3/22/2000 — From Covad's website: "Some TeleSpeed Services out of RTFRNJRU (Rutherford, NJ) are experiencing rerouted connections. A technician has been dispatched." Their NOC technician stated: "This is a MAJOR outage for us."

3/22/2000 — Covad's latest update: "The New York/New Jersey region is experiencing an outage. Technicians have been dispatched and are actively working to resolve the issue."

3/21/2000 — Covad is experiencing intermittent network connectivity problems in the New York/New Jersey area. Covad has opened a global trouble ticket covering this issue. There is no estimate for the repair completion time.

3/17/2000 — Happy St. Patrick's Day! It seems that Sprint did NOT fix the lines as earlier reported. As of 2:29PM, we are on the phone with them trying AGAIN to resolve this problem. We have over 175 free lines, yet calling the Newton, NJ number returns a busy signal.

3/17/2000 — Sprint is still working on the hunting problem in Newton. Northern Telecom (Nortel) is now also working on the problem.

3/17/2000 — The Newton, NJ problems are now fixed! It seems that our first 5 PRI lines were provisioned to use a proprietary Nortel PBX signaling protocol instead of the standard q.931 ISDN PRI protocol. This caused confusion between our equipment and Sprint's Nortel phone switch in the Newton CO. Many thanks to all the people at Sprint local and the Sprint NOC who helped fix this problem. A special thanks to Bob Johnson @ Nortel for his Sherlock Holmes-like investigative skills!

3/16/2000 — It seems that Sprint has fixed our Newton lines at last! This SHOULD fix all of the busy signal problems in Newton, NJ. We have also added a new Sparta, NJ number (973)726-9596 which can be used as a backup number for most customers who now call Newton, NJ.

3/14/2000 — Our NYC Dialup POP will be down for about 30-45 minutes while we setup a new Catalyst 5000 for additional private peering connections. We plan to start work at 3:30PM on March 14th.

3/14/2000 — The switch installation took longer than expected so we didn't take everything down until about 5:30PM, but everything is working fine now.

3/13/2000 — We have a temporary fix for our Newton, NJ Line problem and are working on a more permanent solution. If you are experiencing problems you may try calling the follwing numbers which are local to all areas covered by the current number, (973)300-4966. The new numbers are as follows: (973)940-6911 (973)940-6912 (973)940-6913 and (973)940-6914. This solution is only temporary and we should have the hunting problem resolved shortly. If you experiece any problems with the new numbers please contact us.

3/10/2000 — Covad is experiencing problems nationwide as a result of a network upgrade which they performed last night. Some NJ/NY/CT customers are affected by this. Most are operational. We have no ETA on this issue from Covad.

3/10/2000 — There are problems with our new Newton, NJ lines. Sprint is working on the problem. It seems that only some of the installed lines are hunting. We hope to have the problem resolved shortly.

3/3/2000 — OUR NEW NEWTON LINES HAVE BEEN INSTALLED! Thanks to all the people at Sprint's Newton location for making this happen today. One of our upstream providers (Exodus Communications) had some router problems for about 45 minutes which have now been resolved.

2/26/2000 — Many northern NJ users had problems getting to www.yahoo.com. We isolated the problem to invalid routes being advertised by our old northern NJ POP router. This problem has been resolved.

2/25/2000 — Our Monatgue, NJ number stopped taking calls a few days ago according to customer reports. The problem was repaired late last night thanks to our newest Tellurian team member Lisa! If anyone ever suspects trouble with one of our access numbers, please let us know at once. Thanks!

2/22/2000 — Several IMPORTANT updates! First, the network connectivity for our POP which feeds most of northern and central NJ was upgraded today. Users should see a major increase in performance. Second, Sprint has confirmed that we will have 100 new lines in Newton on Tuesday, February 29th. Finally, we will also add a new Sparta number on Tuesday, February 29th.

2/8/2000 — Due to a minor router software upgrade which didn't work as planned, routing stability in our network was adversely affected for about 15 minutes at approximately 11:00PM. We apologize for the inconvenience to those customers affected by this outage.

2/6/2000 — The mail server upgrade is mostly complete. We will be making minor tweaks to the system over the next few days to insure compatibility and a smooth transition. Please read the following items to ensure trouble-free access to your mail.

1. ALL @tellurian.net and @garden.net usernames use the same password as the dialup portion of the account. 
2. ALL @tellurian.net and @garden.net addresses are now interchangeable. Either domain may be used. 
3. ALL other email customers with their own domains MUST change the POP3 login to username@yourdomain.com
4. The new webmail interface will be available shortly. 
5. Please send a message to postmaster@tellurian.net if you require specific assistance. Thanks!

2/6/2000 — We have written more detailed instructions to assist our customers with their own domains.

1/31/2000 — We have finally finished all preparations for the migration to our new and GREATLY improved mail server. The change will happen on Saturday February 6, 2000 at approximately 11:00PM and continue for several hours. Mail will be unavailable during this time. If you have a problem receiving mail from the 7th onward, please click here and we will contact you ASAP! We expect the transition to be relatively painless and no mail will be lost.

1/25/2000 — The big storm today added to a recent surge in call volume has made the busy-signal situation in Newton unacceptable. We are trying to find a way to increase call capacity ASAP. If you are a Sparta customer in the 726 or 729 exchanges, please use our Hopatcong number until further notice. This number is a toll call to EVERYONE in Sussex County with the exception of 973-726-xxxx and 973-729-xxxx. The Hopatcong number FOR SPARTA customers ONLY is 973-288-8355. We have excess capacity at this POP.

1/20/2000 — Technical support now has its own dedicated number: (973)300-9561 Please use this number for dialup (modem & ISDN) technical support.

1/3/2000 — 5:30PM - MAJOR OUTAGE!!! ALL Covad customers in NJ/NY/CT are down. This is not just a Tellurian problem. ALL Covad customers are DOWN. NorthPoint and iTellus(Tellurian) DSL customers are not affected.

1/3/2000 — 8:02PM - Covad has fixed some of their problems and some customers are back up again. They are still working on the problem. We do not have any new information yet.

1/3/2000 — 10:00PM - Covad has fixed ALL of their connections to our customers central offices. We will post an explanation whenever we find out more.

1/1/2000 — We switched back from generator power at 1:00AM. Everything went smoothly and no Y2K issues arose! We hope everybody had a safe and wonderful new year!

1999 - Archived MOTD

12/31/1999 — Tellurian Networks will be operating using generator power from 7:30PM EST until 1:00AM EST on 1/1/2000. If utility power is stable and reliable, we will switch back after 1:00AM. If not, we will run on generator power until further notice. If communications systems are disrupted for any reason, we will bring another server online at one of our other locations to inform customers about the status of our network and the Internet as a whole. Tellurian Networks would like to wish all our customers a safe, prosperous, and COMPLETELY UNEVENTFUL new year!

12/23/1999 — The New Jersey state utility commission completed its investigation into the Rochelle Park, NJ central office failure due to flooding this fall. Bell Atlantic originally reported the cause as a dam breaking and water entering through doors left open by AT&T. AT&T disputed the report filed with the FCC. The state board investigators found no dam had broken and water had entered by a number of entrances, including cable vaults, basement plumbing fixtures, as well as the rear door. Bell Atlantic's report didn't mention the flood water entering through other entrances. The state board couldn't conclude whether any one source was the cause of the shutdown of the power plant at the central office. The board ordered both Bell Atlantic and AT&T to make improvements, investigate the flood risk at other locations, and report back to the board. Bell Atlantic stands by its report, except they now agree no dam broke. The FCC's investigation is continuing. Source: www.bergen.com

12/16/1999 — Tellurian Networks is now hosting a Half-Life:Team Fortess Classic game server for the public. All Tellurian customers should get excellent connections the new server so try it out today! Requires full version of Half-Life to be installed and also the latest patch to v1013. Name: Clan MOSS - Enemy's Den IP: 216.182.48.178 (default port)

12/16/1999 — 7:45PM - A UPS in our Newton facility failed. Thanks to the heroic efforts of Sean and Joe, the UPS was quickly replaced and total downtime was about 25 minutes. We apologize for the interruption.

12/10/1999 — Our dialtone provider in New York is being affected by a MCI WorldCom fiber cut which has disabled their SS7 signaling gateway. This problem affects all New York dialup telephone numbers. Dedicated access customers (DSL, T1, and T3) are not affected. Estimated problem resolution time is unknown.

12/10/1999 — We had a problem in Jersey City, NJ today with our core router. Downtime was about 15 minutes. Dedicated DSL access customers were affected.

12/10/1999 — Tellurian Networks has partnered with NJIT to provide discounted WebMaster 2000 training to Tellurian customers. NJIT offers various levels of training for web authoring (HTML), web development (scripting), and server management. Instructor-led classes are available via the Internet or in Newark, Edison, Piscataway, and Mt. Laurel classrooms. Visit NJIT's website for more information and, when registering, check the box that identifies you as a Tellurian customer on their registration form for your discount.

12/10/1999 — 10:00PM - The SS7 problems in New York have been resolved.

12/7/1999 — We have changed some routing to optimize our traffic between Newton and Jersey City. Both sides should notice a tremendous speed increase! please send any comments to admin@tellurian.net.

12/6/1999 — We downgraded the modem code in Newton due to connection problems. We will not upgrade again until Lucent releases newer code.

12/5/1999 — We have upgraded the modem code in Newton, NJ. We also have additional modem lines on order. We have been experiencing busy signals in Newton as a result of extremely high call volumes due to online holiday shopping.

11/23/1999 — Bell Atlantic has MAJOR problems with the DACS in Rochelle Park and/or Newark. This is basically a smaller version of the outage which occured during Floyd. Estimated Repair Time is around noon. This outage affects normal phone service, 911, 0, 555-1212, long distance, and of course 56/64k, DSL, T1, and T3 lines.

11/22/1999 — Our dialtone provider in New York has a problem with their SS7 signaling gateway. This problem affects all New York telephone numbers. Dedicated access customers (DSL, T1, and T3) are not affected. Estimated problem resolution is within 4-5 hours. We are hoping it will be sooner rather than later.

11/22/1999 — As of 4:30PM, the problems in NY have been resolved.

11/20/1999 — We did not upgrade the mail server since we did not feel 100% comfortable that the procedure would work perfectly. We are doing more testing and we will update this page when we are ready to try again.

11/19/1999 — Our mail server was having some minor problems today around 12:25. We will be upgrading our mail server at 2 am 11/20/1999. Estimated down is 3 - 4 hours.

11/8/1999 — Many northern NJ numbers were busy early this morning due to a telephone company switch problem. We had over 100 lines free, but they were not receiving any calls. Resetting the D channels fixed the problem.

10/28/1999 — WOW! What a difference! We have optimized a number of BGP announcements, upgraded peering and transit connections, added a new switch to Jersey City, and changed some routing preferences. Tellurian Networks again has a network we can be proud of! :) Please send any comments toadmin@tellurian.net

10/28/1999 — In Newton, NJ, we attempted a modem code upgrade which SHOULD have fixed a number of disconnect and negotiation issues found with cheap no-name modems. Unfortunately, the new code also caused our Portmaster to reboot every 4 minutes. :( We downgraded to the old code and everything should be fine now. We apologize for the inconvenience.

10/25/1999 — To fix the problem listed below, we will be taking our Jersey City Router offline on 10/26/99 at 9:00PM for about 5 minutes to add a new network module. This will fix the bandwidth problems seen in Jersey City for the past few weeks.

10/24/1999 — Due to the rapid addition of new servers, we have developed a bandwidth problem in our Jersey City location. We will upgrade our peering and transit connectivity this week and install a new Catalyst 5000 switch for better traffic management and exchange with our peers and co-located servers.

10/21/1999 — Bell Atlantic released the report on the Rochelle Park central office flood which caused so much grief in NJ during hurricane Floyd.

10/14/1999 — Today our mail server had several corrupted files. (No messages were lost.) We made a decision to take the mail server off-line in order to repair the damaged files and prevent ANY loss of data. We are still investigating, but at this point we believe the corrupted files were a direct result of incredibly high mail volume due to a denial of service attack on the server.

10/4/1999 — We are pleased to announce that we are offering up to a $150 rebate on all Covad DSL orders between today and December 31st, 1999!

9/20/1999 — Service has been restored to almost all DSL customers with the exception of those without normal phone service and/or power.

9/19/1999 — The DS3 service to the COs servicing many DSL customers still has not been restored.

9/18/1999 — A few Central Offices have restored service. Many are still working on the problems they experienced due to flooding.

9/17/1999 — The power and telephone companies in NJ have their hands full. The Rochelle Park Central Office is completely flooded and Bell's personnel aren't being allowed into the building yet. The estimated time to repair all circuits going through this CO is 24-72 hours. Our T1 line to our Mountain View POP is down as a result. All of our Core routers are connected and fully functional. It is up to Bell Atlantic to fix the problems with these lines to restore service. All Tellurian Networks DSL customers may call our office to request as many free dialup accounts as needed to continue to conduct business. We apologize for these problems and we will do everything in our power to ensure that our customers are able to function and contuct business. We will post updates as they become available. Connectivity for all dialup, co-location, and dedicated T1/T3 customers is unaffected except where the telephone company central office is in distress. DSL and ISDN customers with service from the following NJ Central of

9/17/1999 — Latest update: September 17, 1999, 4:13 PM PDT - The following Telephone Central Offices are down due to flooding in the New Jersey and New York areas.

LVTNNJLI, CLWLNJCW, MDTWNJMD, NSHNNJ01, BNTNNJBN, SORVNJSR, PLFDNJPF, UNCYNJ02, HOLMNJHO, MTCHNJMT, DNVLNJRK, FTLENJLE, MRTWNJMR, SORGNJSO, WHIPNJWH, WORNNJWO, NTLYNJNU, SOVLNJSM, WSFDNJWS, MDSWNJMA, RBVLNJRB, and RGWDNJRW. 

Many of the circuits run through fiber which centralizes at one Telephone Central Office that is currently flooded. The Carrier is still pumping out the water. ETA is 1 hour. We will continue to update this Weather Report with new developments.

9/15/1999 — Newton1 (Dial-in equipment) had to be rebooted for a software upgrade.. downtime was 30 seconds.

9/13/1999 — A power supply for one of our routers which connects many of our NJ numbers to the Internet failed tonight (Sunday) just before midnight. The problem was quickly isolated and a technician was dispatched to replace the defective equipment. Total time to repair was about one hour. Only dialup customers in Bell Atlantic territory in NJ were affected by this outage.

9/6/1999 — The Tellurian Networks Customer Care Center is ready to use! We will continue to add enhancements as all of you let us know what you want to see. Enjoy your holiday!

9/3/1999 — Scheduled Maintenance: At 2:00 am on 9/4/1999 we will be performing an upgrade on one of our core routers. Downtime should be about 2 minutes.

8/26/1999 — We are currently having problems with our xxx-xxx-8355 numbers. The phone company is routing 33% of the calls to a piece of equipment which is not able to handle them. We have trouble tickets open and expect resolution shortly.

8/26/1999 — At about 7:15 pm all telephone issues have been resolved. Please let us know if you have any other problems dialing into the xxx-xxx-8355 numbers.

8/25/1999 — One of our uninterruptable power supplies failed at about 11:50 pm on 8/24/1999. By 12:15 am on 8/25/1999 everything was back up and operational. Downtime was about 25 minutes.

8/16/1999 — We have released a new version of our dialer. The new dialer has all 636 numbers as of 8/16/1999.

8/14/1999 — We have added an additional hundred numbers. About 50 of these are in CA. The remainder are located in ALCOFLNCOH, and RI.

8/9/1999 — We had a problem with our authentication servers today which affected all dialup modem and ISDN users. Users already online and dedicated customers were not affected at all. The back-end database was corrupted and had to be repaired. Downtime was about 40 minutes from 5:05PM to about 5:45PM. We are creating a new authentication server which is not reliant on the SQL database for real-time authentication.

7/16/1999 — Tellurian Networks is pleased to announce that for the remainder of July, our Covad DSL setup charge has been reduced to $250 and the router charge has been reduced to $395.

7/7/1999 — At about 1 AM everything is now back up and running. Downtime was approx 8 hours. More info and pictures will be posted this afternoon.

7/7/1999 — We have posted pictures and an explanation of last night's incident. Last night at approximately 5:15PM, an 18 wheeler took down a 200 pair cable which supplies the Tellurian Networks Newton office with all connectivity. Historically, we have planned for complete fault tolerance with multiple uninterruptable power supplies, redundant power supplies in our servers, switches, and routers, a standby generator, multiple Internet connections, excess dialup capacity, backup authentication servers, etc. However, we did not plan for the situation which we experienced last night. We are evaluating our options and planning for this type of contingency for the future. Full service to 99.9% of our Newton customers was restored by 1:00AM. Tellurian Networks Covad and NorthPoint DSL customers and dedicated T1 customers were not affected at all. We sincerely apologize for the major inconvenience that this outage caused for all of our dialup and Newton co-located cu

7/6/1999 — A tractor trailer tore down a 200 pair cable leading to our Newton Office. The incident occured shortly after 5:00PM about 100 feet from our office. The Newton POP is down. Estimated repair time is 7-8 hours.

7/4/1999 — Have a great 4th of July! Have you ever wondered what happened to the 56 men who signed the Declaration of Independence? 

Five signers were captured by the British as traitors, and tortured before they died. Twelve had their homes ransacked and burned. Two lost their sons serving in the Revolutionary Army, another had two sons captured. Nine of the 56 fought and died from wounds or hardships of the Revolutionary War. 

They signed and they pledged their lives, their fortunes, and their sacred honor. What kind of men were they? 

Twenty-four were lawyers and jurists. Eleven were merchants. Nine were farmers and large plantation owners; men of means, well educated. But they signed the Declaration of Independence knowing full well that the penalty would be death if they were captured. 

Carter Braxton of Virginia, a wealthy planter and trader, saw his ships swept from the seas by the British Navy. He sold his home and properties to pay his debt

6/30/1999 — For all users in Hackettstown using the Netcong number, we now have a NEW Hackettstown number for you! :) 908-520-7827 Enjoy!

6/26/1999 — We have released a new version of our dialer. We have added about 20 new numbers and updated the logo artwork. Dave Mitchell has recommended a neat site: SETI@home is a scientific experiment that harnesses the power of hundreds of thousands of Internet-connected computers in the Search for Extraterrestrial Intelligence (SETI).

6/13/1999 — We have added 8 new active DSL capable central offices bringing the total offices to 139. By the end of 1999, we will be able to offer DSL to over 189 central offices throughout NJ, NY, and CT. Check our page to see if you can get DSL too!

6/11/1999 — One of our T3 lines in Jersey City went down this morning at 5:30AM during a simple maintenance change. Our other links routed around the problem, but two dedicated access customers were adversely affected. We are making changes to insure that this loss of connectivity will not affect any users if it ever happens again. We are also in the process of major bandwidth upgrades to all three core locations. We should be turning up a T1 from Digex in New York later this week. We also have additional bandwidth on order from Sprint, Cable & Wireless, and Above.Net for Newton and Jersey City. These connections will improve speed and connectivity throughout the New Jersey and New York region.

6/4/1999 — We have fixed the problem with all XXX-8355 numbers. Cisco has given us a temporary fix and all customer should be ok now. Please let us know if you have any other problems. Thanks!

6/3/1999 — We are experiencing routing problems at our main NJ Bell Atlantic area POP. We are working with Cisco to resolve this issue and we will post an update shortly.

5/29/1999 — We hope everyone is enjoying the beautiful weather this weekend! We have two announcements. First, our old Caldwell, NJ number (973)808-7053 will be disconnected mid-June. The old Caldwell, NJ number has been replaced with (973)303-8355. Second, we are testing a new system to protect again mail abuse and junk mail a.k.a. spam. These filters should not affect legitimate messages. Please let the postmaster know if you suspect otherwise.
Messages meeting the following criteria will be rejected. 99.999999% of the time these are clear signs of spam. What about the other .000001% of the time? They will be rejected with a clear informational message so the server administrator can correct the configuration problem that caused the incorrect information to be sent in the first place.
 

  • Invalid/Forged "Date:" headers
  • Invalid/Forged Message-Id
  • Invalid/Forged MAIL FROM domain
  • Invalid/Forged "From:" email address
  • Invalid/Forged "From:" domain name
  • Invalid/Forged "To:" email address
  • Invalid/Forged "To:" domain name
  • Missing/Forged "To:" or "From:" headers
  • Invalid/Forged hostname for HELO
  • No hostname (reverse DNS lookup on connecting host)
  • Source routed email messages
  • Maximum recipients counted in all headers ("To:", "CC:", "BCC:", etc) exceeds the RFC specifications
  • X-Mailer: contains known spam/bulk email program name
  • Messages sent directly from a non-Tellurian dialup account without an ISP relay host

    5/20/1999 — Last night Bell Atlantic "upgraded" their Broad Street Frame Relay switch in New York City. This is affecting our connectivity to our NY POP. Covad DSL customers and New York dialup users will experience sub-optimal routing today as we route around the problem.

    5/20/1999 — 5:05PM Bell Atlantic has fixed the problem and Core1-NYNY is back online. Routing is stable and performance is back to normal.

    4/16/1999 — Our lines in Newton stopped forwarding calls today. Although we had plenty of lines free, only the first 23 would be used. After talking to Sprint for 30 minutes, everything is back to normal.

    4/9/1999 — We had a routing problem with our new numbers ending with 8355. We apologize for the interruption while we upgraded our equipment. The old Morristown number is no longer active.

    4/7/1999 — We have added 80 new central offices to our DSL database. You should now be able to accurately determine if DSL is available for your area.

    4/6/1999 — We are currently having problems with the new numbers ending in 8355. The phone company is working on the problem and should have things resolved shortly.

    4/6/1999 — The phone company has fixed the problems with our new NJ numbers. Downtime was about 25 minutes.

    4/3/1999 — We have FINALLY added our 70 additional New Jersey numbers. This addition was long overdue. All customers should change their number immediately. The new Tellurian Dialer for Windows 95/98/NT includes all the latest numbers worldwide. Download and install it today. The other New Jersey numbers will be removed from service during the next two weeks. Please call our Technical Support department if you require assistance changing your number.

    4/2/1999 — We have added 15 additional California numbers to our ever expanding list of access numbers.

    3/31/1999 — We have added Montreal, Québec, Canada to our ever expanding list of access numbers.

    3/26/1999 — We have added Denver, CO to our ever expanding list of access numbers. Please come see us at Expo 99 and win a Lucent 56k Modem!

    3/23/1999 — We have added Kansas City to our ever expanding list of access numbers.

    3/18/1999 — Tellurian Networks is pleased to announce that we now offer 24/7 email and phone technical support! Dial our office at (973)300-9211 or send email to support@tellurian.net. If you have any feedback or comments about our support staff, please e-mail admin@tellurian.net.

    3/16/1999 — Thanks to Denise & Coby and all the others behind the scenes at Sprint, we have added additional lines in Newton. We hope to have these operational by this evening. You may have noticed the link we have added to NextCard on our site. We believe they offer one of the best credit card deals available today PLUS they are one of the most "Internet Focused" and innovative finance companies we have ever seen. Even if you are not in the market for a credit card, their site is worth a look if only for ideas to mention to your financial institution. In the interest of full disclosure, we do receive a minimal advertising fee when you setup an account with NextCard - However, I would not have added the link if I was not a customer myself and if I did not believe they were an excellent company! -Robert

    3/16/1999 — For those who are asking... You need Quicktime 3.0 to play the Star Wars movie trailer files listed below.

    3/11/1999 — The new Star Wars trailer is out. A LOT of people are experiencing problems downloading from www.starwars.com because of their exceptionally heavy traffic load. We have mirrored the two major trailer downloads on our ftp site. Quicktime 22Khz Stero 480 x 216 (25MB) or Mono 240 x 128 (11MB)

    3/7/1999 — Our Users` Comments page is BACK! Please feel free to get it started again. It has been far too long since we last had this page in operation.

    3/6/1999 — We have released a new version of our dialer. This is the first release which installs as Tellurian Networks. After installing this new version, you may remove your old Garden Networks dialer via Start, Settings, Control Panel, Add/Remove Programs. Select Garden Networks then click "Add/Remove." We will release another new version with updated NJ numbers later in March.

    3/1/1999 — We had a brief outage of about 15 minutes in our Newton POP today while we upgraded the modem code.

    2/27/1999 — Having problems getting to some sites?? Earthlink seems to be having problems! please visit Internet Weather for more information. *Please Note* This only affects sites that are connected with Earthlink, and has nothing to do with Tellurian Networks.

    2/26/1999 — All of our New York access numbers have changed. The new numbers are available immediately. If you have a static IP address, please call us before changing your number. The old numbers will continue to work for a limited time. Thanks!

    2/23/1999 — Scheduled Outage for 3/10/1999: NorthPoint DSL customers in the Manhattan area will be down for approx. 30 minutes between 12:00 am - 4:00 am while upgrades take place.

    2/23/1999 — Thinking of using a cable modem at home instead of DSL? Think again! Tellurian Networks places no such unreasonable restrictions on our customers. See our Usage Policy and compare.

    2/19/1999 — We have received our new equipment and will be installing it shortly. There will be a 5 - 15 minute downtime in the Newton area. Thank you for your patience.

    2/19/1999 — The scheduled upgrade in Newton has been completed! If you encounter any problems please contact us.

    2/12/1999 — New PRI lines have been installed in Newton and will be turned up shortly. Newton will have a short (approximately 15 minute) outage during the upgrade. This should relieve ALL busy signal problems in Newton.

    2/2/1999 — After a terrible weekend, we finally determinied the NY/northern NJ problem was a bad Ethernet switch in New York. We have removed it and everything is working correctly now.

    2/1/1999 — We will be taking down the PM4 in New York down tonight for about an hour at 11:00PM for maintenance. We think this will solve the MTU problem with Windows 95/NT users.

    1/31/1999 — We have released a new version of our dialer with all numbers current as of 1/31/1999.

    1/29/1999 — We are experiencing technical difficulties with our New York City POP which effects all access numbers in NYC and several numbers in northern New Jersey. You can connect to the system but no information can be transferred once you are connected. A technician is on site and we hope to have the problem corrected by this evening. We apologize for any inconvenience this may cause you. You can still access the system by calling the Caldwell, Morristown, Newton or Plainfield numbers.

    1/29/1999 — We have added 98 new numbers with the addition of our new Massachusetts location. This location also covers most of New Hampshire. The old MA numbers will stop working on February 15th, 1999.

    1/12/1999 — We have added a new access number for Las Vegas, Nevada!

    1/12/1999 — We have added 10 new access numbers for Oregon and 4 new access numbers for Washington!

    1/12/1999 — We are experiencing technical difficulties with our New York City POP which effects all access numbers in NYC and several numbers in northern New Jersey. You can connect to the system but no information can be transferred once you are connected. A technician is on site and we hope to have the problem corrected by this evening. We apologize for any inconvenience this may cause you. You can still access the system by calling the Caldwell, Morristown, Newton or Plainfield numbers.

    1/6/1999 — We have added two new numbers in CA and seven new numbers in TX.

    1/6/1999 — We have a new release of the Garden Networks dialer with updated numbers. This is the final release version unless YOU find any new bugs.

    1/2/1999 — We have added a new access number in Miami, FL. It is available immediately. We have also added a link to our Y2K statement.

1998 - Archived MOTD

12/31/1998 — Happy New Year! We have upgraded the modem code for all of our locations. Please let us know if you experience any problems. Thanks!

12/26/1998 — Happy Holidays, Merry Christmas, Hanukah, Kwanzaa, Ramadan, Solstice, New Year, etc... We have added 19 new numbers to NJ. The exchanges and coverage areas for these numbers will stay the same, but the actual number will change sometime in the next 60 days. For example: 201-377-7827 may become 201-377-8000. We will post notification on this page before the changes are activated.

12/23/1998 — We have upgraded the modem code at all of our locations. If you experience any new problems or improvements, please let us know. Thanks!

12/18/1998 — The beta2 version of our new dialer is ready for testing. Download and test it today! This is a great tool for laptop computer users since it includes all of our access numbers. We are hoping to release a final version in early 1999. There are minor changes in this release and we have updated a graphics, removed the MOTD auto-launch, and added all of our new access numbers as of today.

12/17/1998 — We have added 34 new numbers today. Most of them in southeastern PA. The area codes for several cities in northern CA have changed to 559.

12/12/1998 — The beta version of our new dialer is ready for testing. Download and test it today! This is a great tool for laptop computer users since it includes all 278 of our access numbers. We are hoping to release a final version in early 1999.

12/11/1998 — Rumour has it that 3Com has quietly released new firmware for the USR/Sportster modems - 5.0.0 for at least some models. We caution anyone who is getting good 56k performance with a 3Com/USR modem not to upgrade yet - wait to see if problems crop up. But, if you are brave, or have nothing to lose because you can not get a decent 56k connection now, you may want to give the USR Upgrade Wizard a chance to run up your phone bill a tad to see if 5.0.0 is there for you. This newsflash came from the 56k=v.Unreliable website.

12/11/1998 — We had a problem with our first Lucent Portmaster in Newton. This resulted in dead-air when modems answered. Thanks to Charlie for the phone call which alerted us of the problem. It was fixed within 5 minutes.

12/11/1998 — We have added 70 new numbers in northern California and 4 in southern California. We also added a number for Fairfax and Vienna, Virgina. We are also pleased to offer a GREATLY improved news.garden.net The old server will still be available as news2.garden.net.

12/4/1998 — Worldcom has confirmed the cut of over 300 DS3s and 12 OC12s between Lake Mary and Orlando, Florida. Some sites may not be available as a result. Many carriers regular long distance phone service is also affected.

11/24/1998 — We had a problem with our authentication server in Newton tonight. We determined why failover to the hot standby server did not work and the problem has been fixed permanently. Our Newton office will be CLOSED for the Thanksgiving holiday weekend. Our Pine Brook Office (973)808-5558 will be open Friday and Saturday from 10:00AM until 5:00PM.

11/21/1998 — As part of our continuing effort to improve and expand our services, we have two announcements: 1. We have added Vancouver, WA and the surrounding cities to our list of local access numbers. 2. We now have three news servers for our customers to choose from. Please try news2.garden.net and news3.garden.net especially if you are currently experiencing lost or missing binary news articles. Based on customer feedback we may keep all three news services or we may standardize on one. Please let us know what you think.

11/21/1998 — We have also added a fourth news server news4.garden.net - This one looks really good. Let us know what you think. Thanks!

11/13/1998 — Cliffside Park was fixed this morning. Thanks to Bell Atlantic for their quick response. 

Now on to the backhoe operators... There is a MAJOR fiber cut in Utah. The place and numbers keep changing.

11/12/1998 — Network Solutions (InterNIC) has been having MAJOR problems with the main dns server used to distribute information about .com names. This has resulted in sporatic problems across the entire Internet. We are keeping an eye on our servers and we will be periodically restarting dns when we discover corrupt information.

11/12/1998 — Cliffside Park is down. We are working with Bell Atlantic to determine exactly where the problem is. We will post an update when we have more information.

11/8/1998 — UU.Net is having SERIOUS routing problems. Most of the Internet is affected, but we seem to be mostly unaffected - now anyway. UU.Net has not provided an estimated time until resolution.

11/3/1998 — We will be performing some capacity upgrades in our Pensacola, FL and Chattanooga, TN POPs over the next few days. The upgrades will happen from 11PM to 4AM EST.

11/1/1998 — Garden Networks now offers nationwide dialup access with over 200 local access numbers. From now on, all users must use username@garden.net when logging in to any of our access locations. Remember that you can still receive one month of free service for each friend or relative you refer! We are aggressively expanding our coverage area, if you have an area where you would like to see coverage, let us know. Coverage is currently offered in AZCAFLGAILINMAMDMINJNYORPATNTX, and WA. ALL customers may use any access number at any time.

10/26/1998 — Qwest has been leaking routes to Sprint for the past few days. They seem to get it under control, then it pops up again. Things on the west coast are a little strange right now. Some sites may be unreachable temporarily.

10/25/1998 — We have some great announcements waiting in the wings. November and December will be amazing months for Garden Networks subscribers. Just wait until you see what we have in store for you! We have been performing MANY upgrades all over NJ and NY. We have good news for VT, NH, MA, RI, and ME residents too!

10/24/1998 — We had an Ethernet switch failure in our Newton office early this morning. We had a significant period of downtime as a result. T1 and xDSL, and EtherSpeed!® dedicated access customers were not affected. We are upgrading our monitoring systems to make sure that our personnel can respond more quickly in the future. Thanks to all of you who called us to let us know.

10/24/1998 — To top off the truly horrid day of our friend Murphy running amok at Garden Networks, we found that our idle timer was set to 20 SECONDS instead of 20 minutes. This caused problems for some of you from about 8:00PM to 11:00PM. As long as you were active, you would not have been affected. If you were idle for 20 seconds, you would have been disconnected.

10/19/1998 — Due to complications during a router upgrade in Plainfield, service was interrupted for Plainfield customers for about 45 minutes. We apologize to those affected. Everything should be fine now and we are pleased to announce that we have again upgraded our infrastructure to help serve you better.